This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The seat belts did not work, they were defective. Took vehicle to the dealer three times, but they wanted consumer to pay for it. Consumer felt that manufacturer should be responsible for the repairs. Also, the sliding door motor on 1997 Chevrolet Venture is defective. Consumer paid for repairs 3 different times, but it kept breaking. Passenger side window switch failed. Wiper module shorted out. The vehicle ABS light illuminated. The dealer found a bad connection at the ebcm. Also found both traction bulbs were missing.
The paint has peeled off and yet GM Canada claims no problem and refuses to hear our complaint let alone acknowledge it yet we can see for ourselves on this site the U.S. acknowledgement! the floorboard cracked under the driver's seat and it's been a day and we have yet to hear from our local retailer!
I bought a used 97 Chevrolet Venture from the norwood group in warwick, ri back in Sept 2002. Approximately 5 weeks ago I began experiencing overheating problems. I took the vehicle to pep boys in warick, ri for a diagnostic thinking that it was the thermostat. They ran the test and came back with an engine problem and advised me to take the vehicle back to the dealership. I did this and the service dept at norwood informed me that there was a problem with the intake manifold gasket. After having my vehicle for two weeks they repaired that and when taking it for a test drive before returning it to me they decided that I now had a throttle body problem. Fixed that and two weeks later the vehicle started to smell strongly of gas. Again I took it to pep boys where another diagnostic was run and it was determined that the fuel injector, intake manifold and the fuel injector kit had to be replaced. Back to norwood I go....norwood assumed a portion of this repair but it still cost me a lot more money than it should have considering they had just done this work.less than 48 hours after getting my vehicle back, while on the road and 120 miles away from home the vehicle caught fire from underneath. Oil is sprayed all over the vehicle's exterior, the engine and undercarriage. I had to pay to have the vehicle towed back to norwood. The engine appears to be seized up and will not turn over. I am extremely disappointed over the performance of this vehicle, the dealership and the cash outlay I am having forced upon me. I want to know what can be done in the way of recourse.
Sliding door computer module is bad. Sometimes door opens on its own, and sometimes automatic control for door doesn't work. Dealer has replaced 3 modules trying to correct this problem.
Door will not operate by remote button; have to manually open or close door by hand. Vehicle been in the dealer shop on four occasions, and problem still reoccurring. The door was still not operating after being repaired.
- Ovid, MI, USA
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ABS brake system not working properly. Extended stopping distance. Rapid pulsating noise has changed to long grinding noise when system engages. Feels like wheels lock to long before system engages. Then it feels like wheels lock and unlock to long of a time. Dealer claims nothing is wrong. Horn did not work when turned side-ways or up-side down. Took 4 service calls to correct. Horn works but it is still hard to find the "sweet" spot to activate. Audio tape deck housing heats up to 150 degrees when heater is on for 2 hours. Dealer cannot correct after 4 trys. Auto sliding side door would randomly reopen aafter closing. 4 service calls to correct problem. Clips holding rear brake line came off leaving line dragging on street. Rear brakes grind after car has sat for 1/2 hour. Dealer couldn't fix.
Power locks work intermittently, lock & unlock by themselves even with engine off and nobody in the vehicle. Dealer couldnot duplicate problem. Now 11/10/98 problem is beginning again. Sometimes locks will lock/unlock rapidly while driving. I've browsed this web site and have found that other GM vehicles (1997 Grand Am) have had similar problems.
A D V E R T I S E M E N T S
- Sierra Vista, AZ, USA