This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this 2017 Chevrolet Trax in Dec 2020 with 36748 miles on it. In I believe 2022 I had to have the front driver side tire rode replaced as it was broken at just a little over 50,000 miles on it. Now at 73,027 miles I had to have both sway bars links replaced as they both were broken as well. Upon further inspection from dealership the also found the left front suspension strut needs replacing. I heard noises from front end when turning with popping and creaking as turning. Now after replacing sway bars I have more popping and creaking coming from front end but not just when turning now it's most of the time now and the steering is pulling at different times. It does not feel safe to drive this vehicle anymore. No light came on dash to warn of any issues at all. I have paid for most repairs on the vehicle, but these Costs are adding up more and more.
The contact owned a 2017 Chevrolet Trax. While driving approximately 40 mph, the vehicle rolled over and crashed into a tree. The vehicle landed on all four wheels. All the air bags deployed. The driver exited the vehicle and became unconscious. In addition, the windshield was fractured and glass was shattered inside the vehicle. The driver was found walking around the following day by the sheriff and received medical attention on the scene. The driver did not have any recollection of the events that occurred. The driver went to the hospital where further medical attention was received for injuries and scratches to the arms and legs. A police report was filed. The vehicle was deemed destroyed by the insurance company. The manufacturer was notified of the failure and provided case number: 929039. The VIN was included in NHTSA campaign number: 19V652000 (suspension). The contact was concerned that the recall was related to the failure. The vehicle was not diagnosed. The failure mileage was 53,000. Onstar record account number xxxxxxxxx, case number xxxxxxxxx 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).' - (recall related incident)
The contact owns a 2017 Chevrolet Trax. The contact received a recall notice for NHTSA campaign number: 19V652000 (suspension). Pinkerton Chevrolet (925 N electric rd, salem, va 24153, (800) 813-5960) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the failure and confirmed that the parts were not available for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
I am now beginning to the experience serious problems with the car I can be driving at 45 at shakes and vibrates and then this speedometer go down and I have to pull over and it cuts off in the middle of the highway I have not drove in this car over a week because of the safety features that I feel I am in atlanta Georgia and I traffic is bumper-to-bumper and I do not feel safe and driving this car something that I had purchased to treat myself to pay off my car is fairly brand new when I got my car my car had only 6 miles on it and I have maintained the service on this car this car is deemed not to be safe for me and my family especially my small grandbabies I need something to be done immediately with this car as a consumer I did my part and purchasing the car and I expect GM to do their part by standing by me by being a loyal custom this is my second gym I do not want this car because it's not safe I am so afraid of driving this car thank you very much [xxx] call back number [xxx] I am presently a cdl driver and I know the importance of having a safe vehicle not only for myself but for the other drivers that's around me. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Stockbridge, GA, USA
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My name is [xxx], I have 2017 Chevy traxx I bought this car new with only 6 miles: I'm having some many problem w this Chevy traxx: Brakes, cooling system, steering, both front lower-control arms and more : I took the car to john miles where I got the car from and had this tested it over 19 codes report: It nor safe for me to drive it myself and 1 small child in the car and I live in the atlanta ga; and driving the go up 45 miles per hour the car just vibrating and shaking have to stop the car 2017 Chevy traxx: I want a better car that is safe for me to drive: I'm trying make payment and trying to pay to fix the car just over $450 of work and it has major safely problems: I need to what can be done right now for the me and my grand baby safely my contact information email [xxx] : address is [xxx] cell # [xxx] ps my daughter [xxx] has a 2016 Chevy traxx with the same major problems and her car is in shop now and they can figure out what wrong w her 2016 Chevy traxx sttd over $3000 of work done to be done [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2017 Chevrolet Trax. While driving more than 45 mph, the front end of the vehicle vibrated violently. The vehicle was taken to john miles Chevrolet Buick GMC (950 dogwood dr SE, conyers, ga 30012, (678) 561-3754) where it was diagnosed that the engine was overheating and the engine coolant valve extension, oxygen sensor, and passenger side lower control arm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,999.
On three separate occasions, I went to my Chevrolet store and told them about how my gas gauge was not working correctly. I would fill my Trax up, and instead of it moving to full, the gauge stayed at 1/2 tank. I never knew what the correct level of gas was in my vehicle. I even took pictures of the levels before and after the fill up, but they laughed it off, 3 times and said there were not any codes coming up, so it was okay. The 4th time I went, another company bought out the prior owner and said he had to replace the module. It had worked for a few months but it is still doing the same thing. So I don't think the module was the answer. My car has driven very roughly since I bought it and when they drive it, I am told they can't replicate the issue and I am sent home.
A 2017-2019 Chevrolet Trax recall was issued that will repair problems with joints in the front lower control arms that may have been improperly welded, causing the control arms to separate from the SUVS. I have been told not to drive the vehicle due to safety concerns. The recall was issued in April so I have now been without a vehicle for over four months. Neither a Chevrolet dealer nor the Chevrolet headquarters will do anything to provide a rental car until they can determine when they can repair the vehicle. What are my options?
A D V E R T I S E M E N T S
- Mount Sterling , KY, USA