This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am an [XXX] living on a remote ranch in northern Montana. Owning a 2017 Chevy Trax that has be in the repair shop 6 times since October 2023 to fix the heater fan blower motor that keeps burning up, leaving me without heat or defrost. Driving home on the evening of [XXX] the fan motor burned up again (6th time since Oct. 23) and left me with out heat or defrost. At night, about 10 miles away from home, I tried to drive home. With no heat or defrost my windows started immediately fogging up. I began to try to wipe the windshield with my hand to be able to see to drive. Frost appeared on the inside of the windshield because of being cold outside. I got to my driveway and went to turn in and missed the approach because I could not see. I ended up going down a steep ditch. When I braked my vehicle a stainless steel thermos dislodged from the center console and hit my right knee, injuring me. Chevy Trax and Sonic vehicles from 2014 to 2018 have a defective pigtail from the factory, that causes the heater blower motor to burn up. No recall and as of today Chevy has not manufactured a non defective pig tail. I feel this is a really dangerous situation for people in winter climates. Never knowing when the blower motor will stop working causing impaired visibility due to the car windows fogging up. Spending over $1,800 on repairs, that can never be fixed and as my only form of transportation, I am left with out a safe vehicle to drive. On the Chevy Trax forum you will see pages of people that have the same problem. The local Chevy dealer garage will not make the damage right & are very reluctant to honor the 2 recalls I have had on this car. Arguing with me that there was rodent damage that caused the fan to burn up. Their work order says no damage to the wiring, or no short. Also blaming Landreth automotive. The fan motor burns up with in days of repair even after the last Chevy garage repaired my car themselves, after blaming it on others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
The Blower Motor Resistor and Harness are faulty causing smoking and short circuit instead of blowing a fuse. Im afraid this could cause the car to catch on fire. I opened the area where the resistor is located and the equipment reads "MADE IN JAPAN". This makes me concerned that there may be other areas of the electrical system that have not been tested properly for safety.
Resistor and resistor harness for HVAC continuously fail. About to be on fourth repair as they continue to short out and begin to melt, almost catching fire. Confirmed by dealer previously that it had shorted it out and melted the wiring harness to the resistor. Only symptom prior to failure is smelling hot and then it abruptly shorts out and shuts off and produces small bit of smoke.
- Lykens, PA, USA
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2017 Chevrolet Trax mileage 35,703 November 20, 2022 ( second incident)while driving 50 mph on a highway, I lost power steering, acceleration, and dashboard instruments( speedometer & tach) failed. Dashboard message advised of loss of power steering. I was able to drive about one mile before I could safely pull to the side of the road and after stopping the issue resolved itself but check engine light came on but turned off within a 24 hour period. Later found out my son had experienced the same issue with my car one month earlier. December 6 th- Took it to dealer who could not replicate the problem and was unable to provide explanation or solution. This was a frightening safety issue- luckily there was not a lot of traffic when the problem occurred. I am very concerned about driving this car and having this happen again.
I bought this car from carvana in late July 2020not knowing that the car had an electrical problem. The check engine light came on in September 2020. I bought the car in and i was told a ground needed to be replaced. I got the car fixed and the check engine light ended up turning off. I ended up getting into a car accident in October 2020 because the car was still giving trouble. After getting the car fixed from the accident the check engine light has not come off no matter what repairs are done on the car.the car has been in the shop ever since and carvana won-??t take the car back. I have all the documentation (invoices and police reports and insurance claims) since getting the car.
Multiple warning lights came on. Check engine, stabilatrak among others. Car got hard to steer and lost power. Very dangerous while driving on a highway. Pulled into a local repair shop because vehicle was unsafe to drive. They ran a diagnostic test and couldn't find anything. They said take it to a dealer. Barely Made it to the dealer. Left car. They said it was fixed. Happened again within a week. Took it back. They had the car for about 4 weeks. They fixed it. Ran fine until Sunday June 27 and did the same thing. Got it home. Had to drive very slow. It is now at the dealer again. This seems to be a problem with this vehicle as seen by researching the symptoms. The fact that it is so dangerous should make this a recall,
I drove my Trax yesterday with no problems whatsoever, this morning I get into my vehicle at home, start the car and within two minutes, its full of smoke coming from under the hood, the engine light comes on and the front of the Trax starts making horrible noises and shaking. I turn the car off and let it sit for a few minutes, try to start it up again and it will not turn over. There are no fluids on the ground, no wiring that I could see undone, not sure on what the problem is. I do have it being towed to a certified dealership to get it looked at and praying fixed.
On Jan, 4th, 2021 about 9am my 2017 Chevy Trax died on the interstate. The service power steering light came on car just quit. I managed to pull over on the side of the road. Tried to restart it with no luck. Had it towed to engall' S auto shop in New Jersey.as I was an hour away from home. Rented a car so I could get home. The next day engels call said the ECM is dead. Had the Trax towed to motion Chevy delearship. They confirmed that the ECM needed replaced.. ordered the ECM 0N the 5th and replaced on the7th. The servvice guy calls me and tells me that the module in the steering column is bad and have to change the whole column.. the service then said that the ECM was covered by extended warranty, but the column would have to be paid out of pocket..$1,235. When I called Chevy customer service they said that they pay $88 of the bill...with all of the complaints how is this not a recall issue"??????"
My air conditioning compressor had a defective seal and the compressor was un repairable.the vehicle had only had less than 22,000 miles on the odometer.I didn't have warranty coverage for this.the seal should not have failed so early.my car was up on a lift in auto repair shop when this was discovered.
While driving down the interstate going 75 mph my doors keep locking and unlocking as well as the theft alarm going off. The theft alarm is going off every 5 minutes. We have tried unhooking the battery to reset but this did not work.
As I was driving all the lights and pictures started to flash on the dash board. The car wheel didnt want to turn and hot very hard to steer. The service engine light keeps flashing on and off. Its riding crazy. It was in motion.
On three separate occasions, I went to my Chevrolet store and told them about how my gas gauge was not working correctly. I would fill my Trax up, and instead of it moving to full, the gauge stayed at 1/2 tank. I never knew what the correct level of gas was in my vehicle. I even took pictures of the levels before and after the fill up, but they laughed it off, 3 times and said there were not any codes coming up, so it was okay. The 4th time I went, another company bought out the prior owner and said he had to replace the module. It had worked for a few months but it is still doing the same thing. So I don't think the module was the answer. My car has driven very roughly since I bought it and when they drive it, I am told they can't replicate the issue and I am sent home.
Car just lost power then service light came on telling me about power steering..car wont crank or do nothing...towed to dealership ordered so ething electrcal ckst 8lo.oo dollars..now power S steering not working again car was moving everything shut down
Vehicle was at highway speed when systems began to fail and vehicle abruptly lost acceleration. Warning lights and messages began to appear abruptly without warning. RPM, and mph digital dial/ number jumped to 0 and back up to a random speed and then back down to 0. accelerator pedal did not have any bearing on speed control. Uncontrolled stalling at highway speed without any warning. Vehicle was driven off active roadway at next available exit and parked. Vehicle maintained error codes. Dealer contacted for tow. After waiting for tow and engine off, all error codes cleared. Driven to dealer and currently in service. Vehicle fairly new and repair under warranty. Problem uncertain but technician pointed to a grounding problem. Error lights during incident: Power steering warning light (steady on), tcs/stabilitrak warning light (steady on) and check engine light (steady on). Plus, vehicle service messages: Service power steering and service stabilitrak. I have taken pictures of the instrument cluster. Cluster errors began around 13:42 est and cleared around 15:42 est after parking and cutting engine off for some time (maybe 20 minutes) then restarting. Also, '.' in place of 'P' in bottom right corner next to odometer reading. Also, after initially parking and the first restart, power steering seemed completely inactive.
This will be the third time in 6 months that the car has had to be taken in to the dealership. It displays power steering error, engine light come on and car with drop speed with no warning. It also losses the power steering. It will then start up fine and run, but this time the engine light is remaining on. Has happened in the warm and cold weather and after a long drive and a short drive. Not sure why there are no other reports of this happening. It has happened when driving at 45 miles and this last time when trying to start it to leave my house. Very scary to have your child driving this to and from school.
When first purchased this car I had it for a month and when connected to bluetooth I couldn't hear the other party and other party would hear loud noises I took it in to diagnose and they said it was fine. Not the case continued to happen to this day. About 3 months into buying it when starting it delayed as if I had a couple years old car I think the starter is warning me it is going to give me problems. Also when braking is doesn't stop as if I had a new car it delays and I have almost crashed a couple times in serious traffic it has breaks as if it was an old car
The vehicle's shifter console does not illuminate at night, leaving one to guess what function they are in (park, reverse, drive). A very tiny notification is on the electronic dashboard, but if that fails, then there is no way of knowing what function the vehicle is in. Chevy says that the feature is standard, yet admitted that they left out of some 2017 Trax vehicles. The shifter console does not illuminate regardless of whether your headlights are on or off. Chevy has been made aware of this issue and informed that it is too expensive to fix the defect.
- Clifton, NJ, USA
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A D V E R T I S E M E N T S
- Dupuyer, MT, USA