This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I-??ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer-??s issue.
A/C Dashboard Control Selector Linkage No Longer Working. The dampener linkage cable from Hot/Cold Selector Knob control is not working. Several videos on YouTube show a History of GM being aware, but doesn't care. No access to a 'working' A/C unit with Children, Pets or Adults in vehicle places ALL in danger, especially on extremely Hot hazy days. GM needs to correct this engineering design flaw and/or have parts or repairs available. Once again the dampener linkage cable from Hot/Cold Selector Knob control is not working, breaks far too easily, causing expensive repairs and victimizing consumers.
At 30K miles all lights would light up and something would drive wrong. From steering to low acceleration and everything in between. Dealership unable to figure out problem as well as local shops. It's back in at dealership. They recently ordered the underhood fuse box to be installed at $980 and now telling me it's still not fixing the problem.
Vehicle was purchased new. In less than 3 years the paint on the hood had a large patch of paint flaked off to the metal. I was told it was not covered by warranty. Within the last year, there are more places on the hood and now a larger patch of paint on the trunk that has bubbled and /or started peeling off. The vehicle has only been washed by hand with a household hose and gentle cleaner made for cars. As a matter of fact, the original paint peel resulted from try to rinse the vehicle with plain water. Due to all of this we are going to have the whole vehicle repainted at less than 4 years of ownership. Ther is also an undiagnosed electrical issue. The radio and phone controls on the steering wheel are not functional and we are unable connect any devices using bluetooth. Also temperature measurement is missing from the display
Steering wheel stiffened up while driving making it impossible to turn. Shut the car off and restarted. Wheel will turn but now there's clicking noises in the steering column when turning. Same week the anti theft alarm went off and no one was near the car. Also said I didn't have the correct key, which I did as I was able to start the car with it. Radio sometimes takes longer than normal to turn on... seems to be a lot of electrical issues.
On 11/23/19 I'm just leaving home early on Saturday morning and on timaquana rd while I was driving my 2016 Trax locked up on me and my Chevrolet Trax motor just stopped in the middle of the road, this could have been fatal and thank god I didn't get crushed in the middle of traffic. All the lights came on as if it was electric problem
Drivers side passenger door power lock stopped working. Our 2016 Trax has only 17000 miles on it. We had our 4 yr old granddaughter in the back in here car seat. We could not get the door open. Eventually I was able to pull the door lock up from the top of the car. We were stationary at the house after leaving the park. If this car was to have caught on fire I am not sure what we would have done. Our bumper to bumper warranty ended in June which was 3yr 36,000 mikes. However we did purchase a 3rd party extended warranty which makes me pay a $200 deductible. I made contact with Chevrolet, here is the claim number [xxx] the senior advisor is john. I believe that Chevrolet has an integrity issue with doing the right thing especially a severe safety flaw with there power door locks. The service advisor at haley Chevrolet in midlothian va said that the door locks just stopped working for no reason. Its not the $200 that I have to pay it is just the principle of them giving me the run around. This could be a on going issue that is building. Hopefully, know one will be injured due T this flaw. Thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Got this vehicle on 07/23/2016, the vehicle had major issues until 09/2018. In September 2018 I took the vehicle to the original lot to have it inspected as when switching the fan for the A/C from 3 to 4 on the blower motor settings stopped working. My dealership replaced the original blower motor. Along with that I was having the issues of the center console (radio unit) and the dash (where the speed, mileage, etc... is) would go out will driving or not turn on at all and the back up camera wouldn't turn on go. They re-installed the computer software and updated the system and sent me on my way. In 02/2019 I started having the same issues, back up camera and center console not working, and dash turning off and not coming on. Also when I took the key out of the ignition and got out of the car and locked the door and the car was still running. The radio was still playing and the car was still running even though there was no key in the ignition and it was not remote started. I called the dealership that morning to bring the car in that night for service the next day. They kept the Trax for roughly 1 week. The installed a new radio, re-flashed and updated the computer, and re-installed the back up camera software. I picked the car up drove roughly 3 miles and brought it back same hour due to it having the same issues. They kept it another 3 days and I got it back after about 2 weeks of work at the dealership. As of 06/11/19 I had to take the car back in for the same issues: Dash going out, radio going out, back up camera not working, and the Trax still running with no key in the ignition. I called on 06/12/19 they stated the car would not communicate with the diagnostics computer and they would have to replace the radio they installed 4 months ago. Part was ordered and over-nighted but never came in on 06/12/19. Waiting to see if I can return this lemon of a car now.
When I am driving there is a loud knocking sound always. It happens while driving at any speed, turn, and parking. When I hit about 40 mph, the vehicle steering wheel starts shaking and it is difficult to control vehicle. I can feel the knock underneath my feet while driving. In regards to the electrical system the radio freezes frequently and rear view parking camera has malfunction. In regards to the windshield wiping systems it just stopped working. Fluid does not come out at all making it very difficult to see the in various conditions. I have to pull over wherever I may be, use a water bottle to throw water on window to see then turn the wipers on. I even have to do it while driving especially on the expressway in rainy/dusty/muddy conditions. My family and I are worried and definitely not happy about these conditions. Kingdom Chevrolet sold us a faulty vehicle and now claim that we have to pay $135 for each and every issue which is insane for a diagnostic.
I was driving on a Suburban road and my engine light, and stabilitrak light came on and it was suddenly driving as though I was on huge boulders and rock and shaking and having a difficult time gasing. I had to get it towed and barely made it home a couple miles away. The dealor mechanic said my cars driveshaft broke, only after 25K miles. Then less than a year later I am driving on a flat road normal conditions and my engine light is on and its driving rough, having a difficult time getting gas it felt like. Come to find out the coil pack was misfiring. The coil pack was corroded and burnt out. The spark plugs in turn were no good. My car was leaking gas and was running on 3 fuel injectors as the 4th was broken. This occurred right before or at 40K miles! it has been to the mechanic shop 6 times in 2 months. I bought it brand new.
My mom purchased a 2016 Chevy Trax for me at Chevrolet of homewood, 18033 S. halsted, homewood, il on 6/13/16 under her name. Within the 1st week of purchase the brakes began squeaking while in motion. After the 2nd week the brakes began squeaking loudly as onlookers responded to the noise they say were coming from the back brakes. I took the car to Chevrolet of homewood on July 7, 2016 for brake inspection. Service test drove the vehicle, heard the noise from brakes but said it was normal. On 7/10/16, the brakes were squeaking so badly I took my car to Firestone on elston & addison in Chicago, for a vehicle inspection. Firestone noted the brakes were squeaking & told me to take the Trax back to the dealer as the brakes were squeaking all the time. I emailed CEO mary barra on 7/22/16 to complain & she set me up with antoinette baker under case# 8-2249264993, who worked with me until 7/27/16, & without notice turned me on to GM's legal nicole rodella. On 10/27/16 @ 11:03am nicole rodella, called to inform me that GM was gathering information from dealer to determine my claim & she would call me in a few days. On 11/15/16, nicole called telling me she needed an affidavit from my mom to further discuss my complaint. I asked to speak to her supervisor. GM's Ms. Barber (supv.) told me my mom needed to sign an affidavit for them to deal with me re: The complaint, although both names are on GM's paperwork. I sent barber dealer paperwork with both names of me and mom, & barbara said that was not enough on 11/15/16. Barber told me she would have nichole get paperwork from dealer & call me back on 11/16/16 & never did. I called barber back on 11/16/16, left message & she has not responded. Attached is sound of brakes. I am requesting to be put in a new vehicle or that GM pay off Trax immediately.
The key was barely bumped while in the ignition and driving on a high speed road twice and the key turned to the off position so my steering wheel locked up to the point I can barely get to the side of the road to safely put the car in park to restart it. Having a baby in the backseat too both times made it a very scary situation
I bought a brand new 2016 Chevy Trax on 10/31/16. One week later, I went into the garage, got into my new car which stated right away but I had no dashboard lights so I had no idea what speed I was traveling. I had no radio or rear camera back up. I had no onstar service or telephone service. The only thing that worked was my heater. When I turned my turn signal on to make a turn I couldn't hear it clicking but could see the reflection of the flashing front turn signal light on the bumper in front of me as well as my headlights shining on the car in front of me. Everything on the inside was dark except the lights on the heater/ac unit and the heater worked fine. Since then, I have gone into my garage on three more occasions to drive my new 2016 Chevy Trax only to find the same problem - no electrical system. The second time it happened, was 11/20/16, 2 weeks after the first time. I drove to and from my house to a local restaurant about 5 miles away for dinner with no dashboard lights, onstar service, back up camera, radio or phone service. After we got home that evening I kept checking my car to see if it was working yet and several hours later the lights finally came on when I opened the driver's door. The 3rd time was on 12./10/16 and my friend who I drove from my house about 3 miles to pick up recorded me driving the Trax without the dashboard lights, etc working. We made a right turn at the end of his street and everything lit up and started working again. The 4th time was on 12/24/16 two days after the dealership I bought the Trax at supposedly "fixed" it. I've had 3 service calls at 2 Chevy dealers and the problem is still not fixed. There is no rhyme or reason as to when it is not going to work and no one thing or time frame as to when it decides it is going to work again.
A D V E R T I S E M E N T S
- Sardinia, OH, USA