This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had multiple engine problems with my trax. For starters, shortly after I bought it in 2021 I had to have the radiator replaced, then in Aug or Sept 2022 I had to have the coil pack replaced, the in Oct 2022 the turbo needed to be replaced. Exactly 1 year after replacing the turbo, I had to replace it again in Oct 2023. Now I'm being told that these cars are having problems with Piston rings going out. After repleacing the turbo once again, my car was still acting up. I took it back to the mechanic and they told me my piston rings are shot. Due to this issue, I now need a new motor. I've been told by 3 different Automotive shops that they have replaced several engine in the past 5 months due to the Piston rings and turbo going out in them. My car is a sitting duck. I'm highly mad. To add full to the fire, some of my features are not working due to an electrical issue.
The contact owns a 2015 Chevrolet Trax. The contact stated that upon entering the vehicle, the vehicle failed to emit an audible chime, indicating that the seat belts had not been fastened. While driving at an undisclosed speed, the contact heard an abnormal clicking sound coming from the front end of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the passenger-??s side upper control arm. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V652000 (Suspension) and NHTSA Campaign Number: 16V422000 (Electrical System, Equipment) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 94,000.
The contact owns a 2015 Chevrolet Trax. The contact stated while driving 65 MPH, the vehicle lost motive power and stalled without warning. The contact pulled over to the side of the road and had the vehicle tow to the dealer. The dealer replaced the fuel module, but the failure reoccurred. The vehicle was towed to the dealer however, no cause for the failure was found. The dealer however, stated that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 116,959.
I have recently heard what could best be described as a squealing sound. I could also smell fuel inside the vehicle while driving. I thought it was oil that had leaked onto the serpentine belt and had it replaced but the noise continued. Listening closer I realized it was coming from the area around the intake manifold. Searching online I found several YouTube videos and comments from people mentioning loose spark plugs caused their issue. Checking mine I found that two of the four spark plugs were loose enough to not require a wrench to remove them. Tightening them eliminated the noise. I have owned this vehicle since it was brand new and have never asked a mechanic to check or replace spark plugs, nor have I done it myself. I did recently replace the intake manifold, which required removing and reinstalling the ignition coil. I feel like loose spark plugs represent a fire hazard as it allow the fuel to blow past the cylinders and into the engine compartment.
When I-??m driving I started to hear the gear shifter sound like it-??s moving inbetween drive or maybe out of drive I-??m not really sure. Then after that happens when I stop driving and turn the car off the car won-??t release the key from the ignition. I have to wait for it to lock itself into park and then the key will release.
- Canton, MI, USA
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#1 - Safety Issue of the Passenger Rear Door's Lock will not lock/unlock (button will not go up and down) to be able to get in or out of car from the back seat - the 'motor'? can be heard engaging when either the door lock/unlock button is pressed or the key fob is pressed to lock/unlock - but the button is stuck in a position that you cannot pull it up to get in or out of the car. ------ #2 - Safety Issue of the Back Seat Safety Belts near door continues to twist within an area that cannot easily be gotten to, causing the Safety Belt to not be able to be pulled out or retract - making them unable to be used, as they are jammed and cannot fit around a person to lock into the clasp to hold them into the back seat. Safety Issue of the Passenger Rear Door's Lock will not lock/unlock (button will not go up and down) to be able to get in or out of car from the back seat - the 'motor'? can be heard engaging when either the door lock/unlock button is pressed or the key fob is pressed to lock/unlock - but the button is stuck in a position that you cannot pull it up to get in or out of the car. Both incidents occurred after Purchase in November, 2020 at First City Used Auto, Gonic NH and they would not claim responsibility to fix, despite both issues being Safety Issues/Defects of Car.
I have had to take my vehicle in several times for repair I am the first owner of this vehicle and it only has 87,000 miles on it. At 87,000 miles I have had to have the valve cover replaced for leaking. I have also had to have an oil pan leak replaced. An oil pan pin gasket replaced. And now my seat belt indicator light is not making noise when the seatbelt is not buckled in. I have tried to drive without a seatbelt on city streets and highways to see if the light would make noise and it does not the light is on on the dashboard but no noise is made to indicate that the seat belt is not on.
When ever you reset the date & time on the car it only stays correct during the time you are in the car traveling. Once you turn the car off & turn it back on, the time has changed & sometimes the date.
Relay system- truck relay went out multiple times, unable to open trunk. When replaced caused all relays including (airbag, headlights, dash board, and trunk relays) to no longer work. Have had mechanic reprogram system but no longer works.
Started 2015 Chevy Trax in driveway and it started idling very rough. Car was working fine the previous day and had not been started / driven since. Left for work and car was jerking, loosing power and would not accelerate. Turned around and returned to house so dad could look at it and sister drove me to work in her car. Dad's comments: Drove car to advanced auto parts, approx. 2 miles, where they checked the battery, starter and alternator. Battery / starter checked ok, alternator checked out as bad. *attempted* to drive back home and experienced same problems as daughter. Car was idling rough, was unable to accelerate, traction control light came on, check engine light came on. Pulled off the road, shut off car, waited a few moments and restarted. Check engine light stayed solidly on. Turned onto main highway and was unable to accelerate. Car started shaking and smell of burning oil was present. Check engine light was "flashing" since I was 1/4 mile or less from the house, I was able to limp the car home and called dealership. Vehicle was towed and is currently sitting at mcclusky Chevrolet in kings auto mall, which is where the car was purchased used in Jan 2019. Onstar sent 4 messages: One was service interlock braking system, two were regarding the traction control system and one was for the exhaust emissions system. Note: This is the 5th time the car has been taken in for major repairs since January 2019 (when purchased) and the 2nd time in 2 months it had to be towed in. Last time was Jul 29, 2019 for failing brakes. Others have reported these exact same issues here on the NHTSA.gov site so there are obviously issues with the 2015 Chevy Trax that GM is not addressing.
I was driving my 2015 chev Trax and all of a sudden the vehicle started idling very rough and I was not able to accelerate. When I would push on the accelerator it would go down but the car would not speed up. I took the vehicle home and the next day I took it to an auto repair place where the mechanic said that there were multiple miscodes firing and that the check engine light was flashing.
The vehicle will stall while driving and not turn back on unless the vehicle is in park and the key is taken out and put back in. This is a severe safety hazard as it has almost caused me to crash multiple times and the dealership says they cannot find anything wrong with it.
Check engine light came on while driving city streets and there were no other symptoms. It was intermittent. Took car to the dealership and they fixed some loose computer connectors. Two weeks later check engine light came on. Stability control off light came on. At one point lost power steering and the dashboard display including speedometer zeroed out for a few seconds while driving city streets. Driving on the highway the car got to 4000rpm without properly shifting for the entire drive. Took car to dealership again and they fixed a different loose ground connection for the computer. On the drive home in city streets the check engine light came on intermittently and the stability control off light came on. Engine would not shift into a proper gear and drove at close to 3000 RPM instead of the 2000 usual RPM. Rear view camera would not function.
The contact owns a 2015 Chevrolet Trax. While the vehicle was being operated, the instrument cluster failed to display, the accelerator pedal failed to respond, and the steering seized. In addition, the power steering, check engine, and electronic throttle warning indicators illuminated. The vehicle was taken to serra Chevrolet of southfield (28111 telegraph rd, southfield, mi), but the failures could not be duplicated. The vehicle was not repaired and the failures recurred. The vehicle was towed to feldman Chevrolet of livonia (32570 Plymouth rd, livonia, mi), but the failures could not be duplicated. The manufacturer was notified of the failures. The failure mileage was approximately 28,000.
Even after removing the key from the ignition, the car will chime like the key is still in it. After the allotted 10 mins, the radio will not automatically turn off which in turn is killing the battery. The key fobs will no longer work due to the car thinking the key is still in the ignition.
The contact owns a 2015 Chevrolet Trax. The contact stated that the vehicle was taken to a dealer for a routine oil change. The contact presented a recall notice and the dealer scheduled the repair for NHTSA campaign number: 16V422000 (electrical system, equipment). The contact had not experienced a failure before the dealer completed the recall repair. After the repair, the contact's phone failed to properly sync with the bluetooth access. The vehicle was taken to the dealer three times. The contact was informed to get a new phone. The manufacturer was notified of the failure and advised the contact to purchase a new phone. The approximate failure mileage was 11,000.
The information cluster (which displays my speed, mileage, gas gauge, etc.) went completely black for ~10-15 miles as was driving home one day from work on a city road. I turned the car off as I stopped for gas but the display was still black when I turned the car back on. It finally came back on spontaneously when I was half way home on a county road. I have had issues where the display will go black temporarily (1-2 seconds) as I am driving but it quickly turns back on, resetting my display. This has happened 7X in the past week and I've noticed it more as the weather has gotten hot and humid and it has happened several times before. I am concerned because it obviously is not safe to be driving without knowing your speed or if you are running low on gas. The photo below was taken during my trip home while I was stopped at a stop light.
I have had my Trax in for service 5+ times due to the "byom" media and due to my car being hacked through the "glitch" through the mylink media center and informant system, which, ironically, at the beginning of May 2016, a recall notice was sent out about this issue. I had my car in for service for the 5th time (same thing!!!) and GM explained to me that I was missing relay's and fuses in my car (yes, cause the car doesn't lock and the remote keyless entry had a glitch in it due to the recall")! I have filed several cases with GM about this and have had my identity stolen, 2 weeks after getting this vehicle!!!! since these items were missing, they wanted me to pay for this out of my own pocket, again GM's recall and issue not mine!!! since I wouldn't pay for what should have been warrantied, they removed the missing components from my car, charged me $250 for the diagnostic and a loaner car (total scam and they are allowing me to drive around with missing components that will continue to affect the glitches in the "byom" and car!? I am driving around a safety and identity theft hazard now due to GM and their lack of follow through on a known issue brought to their attention at the beginning of 2015 at defcon convention!! see wired.com- sam kamkar brought this to their attention. They sold vehicles that were hackable and are just now brining it to owner's attention! I am basically driving around a car that may or may not operate correctly for my safety due to their greed and lack of accountability for their issues building this vehicle. This is a death hazzard to me and the 6 yo twins that ride in my car!! I wanted to bring this to your attention as I am continuing to be followed and hacked in my car due to their negligence.
The contact owns a 2015 Chevrolet Trax. The contact stated that while driving at various speeds, the back up camera failed to fully illuminate, as a section of the camera was blank. The failure recurred on numerous occasions. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 600. The VIN was unavailable.
( first complaint)when in gear on a hill the vehicle starts rolling back ward for no reason I now have to drive with two feet (second complaint) my rear view camera you can only see 3/4 of the pictuer the part is blacked out. (third complaint) the oil thins very fast had htree oil changes less than sixmonths. This vehicle has been back to the deal 4 times the fourth time they told me it was the (incline brake) and the only way it could be fixed is I would have to get a new vehicle because it was built in and no way they can fix it. The camera issue they said it met GM an Chevrolet specs so nothing was going to be done abour it. There are serious issues with all my complaint I am not trying to be a stastic of a recall vehicle. I am send attatchments of the dealerships demials of the problems existing. Please see attatchments I was wondering if I should get the news media involved because I see complaints and no investigations done on any of theses matters. [xxx]. 'information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Washington, DC, USA
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- Marshall, MI, USA