This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car has 61,000 miles. I've been noticing that the rear suspension seems off. During a dealership oil change, they told me my rear adjustment links were loose. I took it to a Tuffy auto service place for a 2nd opinion (looking for cheaper cost) and they said it was actually my rear toe links. They said it was very surprising that they would be bad already. I agree. It's a 2019 and shouldn't be having these issues. I've noticed other Chevy's have been recalled for the same thing and I'm wondering if it's wider spread.
This vehicle just recently failed inspection for the right rear toe link. I spoke with the dealers service department who stated that this is a known issue with this model but that there is not a current recall. From my research on Chevrolet forums, this is a very frequent issue. This is a very dangerous issue, and owners are being forced to pay for this known issue out of pocket. It is apparent that this is a manufacturing defect that should be recalled by Chevrolet.
I bought my vehicle on Jan 2019 brand new from the dealer, after one year, I noticed slight clicking or clinking sound coming from back when I remove my foot from gas paddle. The sound become worst over time, and I had to take the car to the dealer on 2022, after inspection the technician told me that both rear toe links were bad and need a replacement. He told me this is very serious safety issue. It cost me around $400 dollar; this is not acceptable from a brand new vehicle. The Dealer told me this a normal issue known for this model and other models. After 6 months, the sound come back and I took it again to the dealer, same issue they did find; both rear toe links were going bad again. less than a year the same part go bad. This is a problem, and we heard from one other Chevy traverse owner that they had the same repeating issue. Why isn't there a recall for this?? Owners shouldn't have to pay for constant repair of the same issue if this is occurring, even multiple times on a yearly basis. It's expensive, several hundred dollars alone.
On September 29, I took my 2019 Traverse to the dealer for its annual state inspection for Virginia at Radley Chevrolet in Fredericksburg. The dealer failed the car due to needing a rear toe link replacement. The dealer told me that this is common in the 2019 Traverse and are replacing quite a few of them. The cost for the repair is going to be about $600. It only has 41,500 miles and has been a very dependable vehicle. What concerns me is that reading other online forums, many owners are lamenting the same thing being told that this is common amongst the Traverse, yet there are no recalls on it. There are a few other GM models that have a recall for the rear suspension, but I don't understand why the Traverse isn't one of them. I am asking for a review of this to see how many toe links have been repaired on the Traverse, specifically among 2019 models, compared to how many have been sold. if a recall is decided to be implemented, it would save a lot of people the hassle of being blindsided or at least thinking they are being scammed by the dealer. If there will be a recall, I would then seek reimbursement from GM as this should have been done long ago and just replaced on all vehicles, not just when it's being taken in for an inspection. Thank you very much. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nothing has happened to date. Dealership said that I need two new rear toe adjustment links when the car has less than 50,000 miles, no accidents, 1 owner, and properly maintained. This is a known issue with GM cars including Buick LaCrosse, Buick Regal, Chevrolet Malibu, GMC Acadia, Cadillac XT5, and Cadillac XT6. The Chevrolet Traverse needs to be added to this recall as numerous customers have run into the same issue.
- Perry Hall, MD, USA
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I just had the vehicle inspected and was shocked to find out that the rear trailing arms links or toe links failed inspection. Both the right and left side in the rear failed inspection. This was also causing the vehicle to be out of alignment. From these failed parts could've also caused a potential accident. The vehicle is only 4 years old and it has less than 40,000 miles on it. I believe these rear suspension parts failing this early is unacceptable. I also heard from my local dealership that this is a common problem among a couple models as well.
Both rear toe links and alignment. Vehicle has had a slight clicking or clinking sound coming from back. (Very quiet). During high speeds, such as highway use, vehicle appears to move back and forth more than expected while driving, and feels like its "rough running" as if something on suspension system is working harder at a higher speed. Dealer said this can cause excessive swaying of vehicle at higher speeds and therefore can cause accidents at these high speeds, especially on a highway road system. History: Bought pre-owned vehicle back in June 2022. Within 6 weeks, took into dealer FIRST time to have diagnosed amd repaired (both rear toe links and alignment). Dealer did replace the toe links, and stated vehicle was required to have a 4-wheel alignment after replacing, but that we as the owners were liable for cost of alignment. Extended warranty said that alignment should have been covered, dealer again said "No, wasn't part of the warranty or repair". I confirmed that it was absolutely necessary to perform this alignment. 12 months later, we took vehicle into dealer again for same sounds (soft or quiet clinking in back of vehicle) who stated both rear toe links are loose (again) and vehicle is required to have a 4-wheel alignment. Our warranty will again cover the rear toe links, but NOT THE alignment. Per the labor guide that the dealer uses for repairs and per our warranty, if a 4 wheel alignment is REQUIRED in order to replace the rear toe links, the alignment is supposed to be covered under warranty. DEALER is stating No. Both dealer and warranty company have access to the same Labor Guide information. This is a problem, and we heard from one other Chevy traverse owner that they had the same repeating issue. Why isn't there a recall for this?? Owners shouldn't have to pay for constant repair of the same issue if this is occuring, even multiple times on a yearly basis. It's expensive, several hundred dollars alone.
BOTH REAR TOE LINKS WERE CORRODED AND HAD TO BE REPLACED AT 38,000 MILES. THIS IS A KNOWN PROBLEM AS THE SERVICE TECH SAID HE HAD SEEN IT IN THE EQUINOX AS WELL. IT COULD HAVE CAUSED A SERIOUS ACCIDENT AND INJURY BY CAUSING THE VEHICLE TO VEER UNCONTROLLABLY DUE TO LOSS OF STEERING. THERE IS ALREADY A RECALL FOR SEVERAL GM VEHICLES. THE RECALL SHOULD BE EXPANDED TO INCLUDE THE 2019 TRAVERSE. THE REPLACEMENT OF THE TOE LINKS AND THE COST OF THE WHEEL ALIGNMENT THAT IS REQUIRED SHOULD BE COVERED. https://gmauthority.com/blog/2022/01/gm-expands-chevy-malibu-buick-regal-and-lacrosse-toe-link-recall/ https://static.nhtsa.gov/odi/rcl/2021/RCSB-21V633-9123.pdf
The Sway bar/Control Arm broke up near the engine without cause. It appears metal fatigue or manufacture defect caused same. It's failure led to CV Joint and other damage. This was discovered during a changing of tires. I don't know how long it had been broken as no obvious signs were readily apparent and my wife said it drove normal. There was no accident or other impact that would have caused same.
Was driving on my way to work and when I turned into the parking lot of the school I heard a loud pop and it sounded like I had ran over a stick, however, when I got out and looked there was nothing under my car or in the parking lot around my car even. I took it to my local dealer and they found that the sway bar had broken in half. This is going to be a $2,000+ repair for a solid piece of metal that shouldn't snap into like a twig. This is very unsafe and could have been extremely dangerous if I had been driving anywhere else except for the school where I was going slow.
The contact owns a 2019 Chevrolet Traverse. The contact stated that the control arm failed and was replaced at felix Chevrolet (3330 S figueroa St, los angeles, ca 9000, (213) 290-1925). Also, while driving, the vehicle made an abnormal loud noise coming from the front driver's side. When fueling the vehicle, the tank would not fill up. In addition, while the vehicle was in reverse, the brake pedal became difficult to depress. The contact stated that the vehicle was taken to the same dealer three times, but was not diagnosed. The failures recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 12,000. The VIN was unknown.
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- Jackson, MI, USA