This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Chevrolet Traverse. The contact stated that upon parking the vehicle, the message Shift to Park was displayed and the instrument cluster displayed that the transmission was in neutral(N). The contact was unable to turn off the vehicle. The contact was unable to park the vehicle successfully after several attempts. The contact drove back to his residence where he attempted to park the vehicle again. The vehicle registered that the gear shifter was in park(P) after several attempts. The vehicle was taken to the dealer where the shifter assembly was replaced under GMC Technical Service Bulletin Number: 19-NA-206. Additionally, the contact stated that the failure occurred a second time. The contact was unable to turn off vehicle. The vehicle remained on until the battery was drained. The vehicle was then towed to the dealer where an unknown repair was completed; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the gear shifter assembly needed to be replaced. The vehicle was not repaired. The contact stated that he was concerned for his family-??s safety as the repairs failed to fix the vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 13,000.
When I shift into park, the car does not recognize that the car is in park and the car will not turn off. I had this issue after only about 2 years of owning the brand new vehicle. I contacted General Motors, and since my mileage was out of warranty limits they would not fix it. I took it to a dealer and had to fix it. Now about two years later I-??m having the same issue. The car doesn-??t recognize that it is in shift and will not turn off fully. It is dangerous because the car won-??t fully shut off. And since it is an electronic issue there-??s nothing the driver can do to change it. Clearly it is faulty and something like this shouldn-??t have to be replaced twice in 4 years. The only people who have inspected it are the mechanics at the Chevrolet dealership.
- Tulare, CA, USA
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- Phoenix, AZ, USA