This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased this SUV less than two years ago and at about 50K miles the transmission started shuttering while driving. Finally we were out and it was running fine then all of sudden the car would not go into gear, check engine light came on and we were stuck. Took directly to dealer after three weeks of no response from the local dealer nor Chevrolet they finally said that they thought the valve body and torque converter were bad. We wish we never would have bought this vehicle. Chevrolet didn't seem to mind that their 2 year old vehicle had transmission problems. I have never owned anything other than GM vehicles and I promised them this would be my last and they didn't care. She told me well we are all entitled to make those decisions.
We experienced issues with being able to shift into park when stationary in various locations (ie grocery store, driveway, garage, parking lot at school/work several locations). We had to repeatedly shift into a gear either reverse or drive several times on each occurrence, as you could not turn the vehicle off. This seems to be a severe safety issue as frustration with not being able to place the vehicle in park and selecting a gear repeatedly. One can sometimes step on the accelerator resulting in a learch forward or backward depending upon the gear selected. Not being able to switch the vehicle off creates additional issues when the vehicle is garaged with exhaust emissions. We did not allow grand children out of the vehicle until the shift to park issue disappeared. Not knowing what the vehicle's selector was positoned in. Next was the service repair as it resulted in a shifter replacement and was claimed not to be covered under the drivetrain warranty and repairs resulted in a $536.54 bill. It seems funny the service tech writers knew what was being described even before completing the description of the issue. Their comment was shift to park warning. The service tech mentioned there were a couple repair service bulletins that mentioned a easy fix and the other a shifter replacement. Ours being the later of the two. The service techs also mentioned this is prevalent in some other models. This issue it would seem is an unfortunate accident waiting to occur! this occured several times prior to repair on 08/12/2020 I have the repair work order available. It shows my name, address, phone number, and email address on it so I will not be able to upload a copy.
Transmission shudders when accelerating. Have been to dealer and they have reset computer and after about 800 it starts back. Took back to dealer they changed fluid and reset computer. After 800 miles it did it again, took back to dealer and they reset computer and we drove it for an hour with no shudder. After 800 again it did it again. Service manager acknowledges they have trouble but chev has no fix yet. Its in the truck too he said. It has 51,000 miles now and still shuddering... it still under warranty but they cant fixt it because they don't know what else to do.
While attempting to turn off the vehicle after driving, a notification saying "shift to park" is displayed on the dash even though the vehicle is confirmed to be stationary in park. This issue causes the car to remain running, which if unbeknownst to the driver, closes their vehicle in a garage while thinking they shut their car off, could cause carbon monoxide poisoning inside their home.
- Panama City Beach, FL, USA
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The contact owns a 2018 Chevrolet Traverse. The contact stated that after shifting the vehicle into park, the gear shift indicator failed to show the vehicle in park. The contact stated that several attempts were needed to have the gear shift indicator indicate that the vehicle was in park before the contact was able to turn the vehicle off. Jim keras Chevrolet 2000 covington pike, memphis, tn 38128, 901-387-2000, was contacted and informed of the failure. The contact was informed that there was a $200 diagnostic fee. Upon investigation, the contact became aware that the failure could be caused by the gear shift harness or the gear shift assembly. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 36,700.
The contact owns a 2018 Chevrolet Traverse. The contact stated that the gear shifter assembly failed. Shift to park was displayed on the instrument panel. The contact stated that the vehicle failed to recognize the gear shifter in park and failed to turn off due to the failure. The vehicle was taken to medved Chevrolet (11001 w interstate 70 frontage rd N, wheat ridge, co 80033), and it was diagnosed and stated that the gear shifter assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 52,000.
Oct 2019 had gear shift harness replaced because shift to park was showing up and vehicle wouldn't turn off or lock. The same thing happened again in Dec 2019 and I had to have the shifter replaced. June 10 2020, vehicle stopped crossing a main road and it wouldn't move forwards or backwards. Had to let vehicle roll backwards to a semi safe spot out of traffic. Police had to be called because there is a lot of traffic in this area and I couldn't get the vehicle off the road. Vehicle towed to dealership and they said the transmission needs to replaced. They said there aren't any parts available to fix it due to GM being closed due to covid. I only have 21,000 miles on the vehicle and have had it for 2 years and 3 months. I don't have paperwork from the dealership and a police report wasn't filed because they only provided their vehicle for safety concerns.
I had purchase a 2018 Chevy Traverse from curry Chevrolet in the same year, I notice a little slipping with a little jerking sometimes a few months later and the shift to park was acting up. I called curry and asked them is there any problems or recalls with this model, service dept said no, then I had called a deferent dealership they said the same, and I had call curry about three times regarding my this problem, so I kept checking my VIN# on Chevy.com nothing comes up. So I went on line to find out I wasn't alone regarding these problems even with later models. Then I called customer care twice to make sure the info I was giving was the same, I had explained my problems with them, she said there are no recalls under my VIN# at this time, I went over my warranty with both customer reps, both were accurate that my vehicle is still covered. I also received info there is a bulletin out #18-na-121. I am hoping there wont be any problems correcting these issues, I am prepared for a fight getting a lawyer and going to many news stations, I don't understand why would you put a defective part not only in my model but others with out solving the problems first according to other owners that had posted the same problems with the powertrain. I am truly disappointed with Chevrolet, and to think I left Ford & Dodge.
When putting the transmission in park the cars computer says it is not in park (shift to park) comes on the screen and all the cars systems stay on. They attempted to fix under warranty but still has a problem and now they want me to pay for it.
My car would only stop running when at red lights I'd have to shut off and restart.. jerking transmission all the time then while driving expressway the transmission car stopped while I was going 65 shut down I barely could get over most frightening experience ever. I'm scared to drive this vehicle dealership cannot get me out of lease without paying more money for another car.
Shift to park error message while the vehicle is in park. This prevents turning the vechicle off, locking the doors, etc. This problem has been well documented on several thousand vehicles. However, GM has only quietly fixed problem case by case and will not cover under power train warranty. A national recall should be issued asap to fix and replace the shifter. Poses a safety issue as well since it involves a faulty gear shifter.
3 rd time repair sunroof -leaking issue 3rd time repair transmission- telling me to put car in drive when the vehicle is in drive. Turned vehicle off restarted -accelerated on its on when vehicle in drive. Electrical passenger window starting not to go down must hit button several times. This is happening daily now. Right front making a awful sound 2nd time brought in for repair. Radio-and xm not working- bluetooth not connecting. This Traverse has been a big disappointment. Always something wrong now electrical stuff..
When can goes in park and I turn the car off a warning message tells me the car is not in park and won't shut down. I have to turn the car back on drive or reverse and attempt again. This has happened 5 times in two days. I have this as a video.
Transmission slipping through first and fourth gears, car slow respond, jerking, shudder. Afraid to drive car- because safety issue vehicle-will say put car in drive. When the vehicle is in drive. Vehicle will not go in auto stopped mode. Vehicle roars -to the right when driving right front bad. The dealer told me there is an internal recall on the transmission-they are aware of the issues. They are not making it public-they are just repairing as customers bring them in with complaints.
We were traveling on vacation and were 2.5 hrs away from home at this time. We stopped to put gas. When we exit the gas station to enter enter the street (before entering the fwy), there was a loud grinding noise and we lost control of the vehicle. We were able to steer to the side of the road without being able to apply any gear change. The car was still on, but we were not able to accelerate the car. None of the gears were functioning, including, parking, drive, and reverse. We were left up hill and it was scary because even when the car was placed on parking, it was going downhill. Without placing the break on the car, the car would just keeping rolling down. We were lucky that the traffic was slow so we were able to guide the park down hill where the land was completely flat. My 2018 car was towed to the dealer and the service department stated the cause of this incident was a broken axle!! I drive my 3 Y.O. to school almost every day and I drive on the fwy to go to school about 4 times a week. This malfunction could have caused our and others lives. My car is supposed to be ready on Monday, but I am scared to drive it again.
First issue is, when you stop driving the Traverse, place it in park and hit the button to turn off the engine, it will shut off the engine but not the electronics. The car displays "action required shift to park" even though it is already in park with the red P lit up. You cannot turn off the vehicle until you repeatedly start the vehicle, place it in drive then back to park. Eventually it will work correctly. Vehicle will not lock when this happens. This now happens every time I try to turn off the vehicle. I am just out of warranty and dealership says I need to replace the entire steering column as the recommended fix from manufacturer did not work. All of which are out of pocket expenses despite this being a well known issue. Also, vehicle will randomly have a long delay before the vehicle shifts in gear. You shift to D and hit the gas and the engine revs like it is in neutral and eventually it will finally start to go. This delay with engine revving also happens randomly when at a stop and accelerating through intersections and I have had a few near misses of almost being hit because of this! this second issue only seems to happen when going from a stop.
I was stopped at an intersection and the transmission did not allow the vehicle to move forward, it appeared to disengage even though the shifter and dash icon were set in "drive" mode. There is also an alarm sounding when I shut the vehicle motor off and the dash screen reads "shift to park". I found that I need to restart the vehicle and shift out and back in to "park" in order for this alarm to shut off. It appears there is a bad connection between the computer and the transmission or visa versa. GM has already issued several tsbs related to this vehicle as you might be aware.
A D V E R T I S E M E N T S
- Pickerington, OH, USA