This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
April 16, 2007 left rear door of 2002 Chevy Trailblazer ext failed to latch. If child passenger had not noticed the door may have opened during driving. Vehicle was brought to local mechanic 2 blocks away to minimize drive time with unlatched door. Local mechanic found that the door latch was corroded and needed to be replaced. Cost approx $155. Owner subsequently discovered that this was the same problem that prompted safety recall 05077. Owner had brought the vehicle to Chevrolet dealer (depaula Chevrolet, albany NY) in July 2006 and minimal recall repair was done. According to the invoice dated 7/17/06 seals to both doors were installed. The invoice does not mention if door latches were cleaned and lubricated or that latches were replaced. It does not seem that the repair that was done was adequate to prevent corrosion which lead to ultimate failure of the latch. On April 19, 2007 3:00 pm owner showed depaula service manager the failed part. Manager said the dealer could do nothing and referred owner to GM and provided 800 number. April 19, 2007 4:00 pm owner called GM resulting in GM refusing to reimburse owner for repair because owner did not go to authorized dealer for repair. At the time of incident the owner did not know the failure was caused by damage related to recall. Owner did not feel it was safe to travel any significant distance, especially with a child passenger, which is why the vehicle was brought to a local mechanic. Owner explained that the dealer was 20 miles from where incident occurred and it would not have been safe to travel that far. GM suggested that owner should have had the vehicle towed to dealer, but owner had no way of knowing that the faulty latch was a recall issue that needed to be repaired by a dealer. In addition to the repair cost the owner is concerned that the remaining door latch may also be compromised and fail, putting passengers in danger of injury. Photos of failed part are available.
: the contact stated the driver's side rear door opens while driving at any speed. An NHTSA recall, #05V494000 was performed on the vehicle concerning, the latches/locks/linkages: Doors: Latch however; the recall did not remedy the problem. The dealership only replaced the weather stripping along the two rear doors. The driver's side rear door still opens while driving at any speed. The dealership would not offer to replace the inoperable latch as indicated in the recall without charge. Updated 06/15/06.
Before I got the recall notice on my trailblazer the problem with the car happened to me. My 3 year old grandson fell out the back door when it unlatched. No message appeared on the panel. My other grandson yelled to let me know that he had fallen out. Further action may be taken in this matter.
- Rosemont, WV, USA
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- Schenectady, NY, USA