In August 2021 I got a system light for a Saftey Restraint System, aka airbag issue. This system was going on and off sometimes as little as 5 seconds apart and then sometimes would go off for a bit then back on. I live on an Island and there is no dealer here I had to buy somewhere else. There is a mechanic here that does work on vehicles and per the dealership, I bought the car from I was told if the mechanic there can do a software update which is what he thought the problem was, then I should do that. I took this advice and did it. When we drove off the light was off and fixed for about 30 minutes, then the light and safety restrain error came back on. This time remaining on. I took it back to the mechanic and got two error codes. I have since tried to contact GM and been dealing with them for 3 weeks with no assurances if I pay to get my car to a dealship to fix I would get my money back for their error. I also came across and article about investigations into 750k 2020 & 2021 GM models including 2020 Chevy Tahoe for airbags not working. As a consumer, I should have the right to be able to be reimbursed for costs accruded to me to get my vehicle where I'm forced to get it fixed.

- Ketchikan, AK, USA

The contact owned a 2020 Chevrolet Tahoe. The contact stated that while driving approximately 45 mph, a 2016 Hyundai Sonata crashed into the front end and pushed the vehicle into other vehicles a Dodge Caravan and a 2021 Ford Expedition. The driver sustained a neck fracture and medical attention was provided. A police report was filed. There was no reported fire. The air bags failed to deploy. The vehicle was towed to a tow lot. The vehicle was towed to an independent mechanic where informed the air bag bracket was bent or broken. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 16,000. The vehicle was deemed a total loss.

- Papillion, NE, USA

The contact stated they rented a 2020 Chevrolet Tahoe. The contact stated that while coming to a stop to make a U-turn the steering wheel suddenly locked. The vehicle continued to accelerate forward crashing into a wall on a driveway of a home nearby. The vehicle's air bags did not deploy. The vehicle was towed and had not been deemed totaled as of yet. A police report was filed. The contact received injuries to the head and knees. The contact stated there were 5 passengers in the vehicle, not including the contact, there was a passenger in the front and four in the rear. The contact stated the passenger in the front had head, mouth, and wrist injuries. The passengers in the rear received injuries to their head, foot, ribs, legs, face. Medical attention was not needed. The contact had not contacted the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000. The VIN was not available.

- Germantown, MD, USA