I purchased a new 2015 Chevy Tahoe LS on May 2. I began noticing that my left leg was hurting and was unsure of the reason. The next few days it got worse and as I turned to exit the vehicle the following week I felt the pain again and realized it was the seat belt anchor on the seat. That night, when I went to shower, I noticed deep bruising on my left thigh.
I contacted Chevy who at first appeared very concerned. "Your vehicle is leaving bruises on your leg? That is a huge problem, I will have to get you involved with our legal department." I was in contact with Chevy often over the next week or so and was contacted on May 13 by Jessica. She took my report again and said she would contact the dealership and the regional office for them to get involved. In the meantime, I took the car to the dealership to have them look at the problem. The anchor on the seat is supposed to retract back to an upright position when the seat belt is unbuckled. However, due to the fact that I am "short" per the serviceman, "with the seat raised that high, it does not retract to the position it should.
The fix is to lower the seat." He lowered the seat and when I entered the vehicle, I was even with the top of the steering wheel. This, in no way, fixes the issue. This only leads to further safety issues. So, I raised the seat back up and told them this was not a solution to the problem. I was told that perhaps, I needed to raise and lower the seat each and every time I entered or exited the Tahoe.
Again, I just spent $50,000 on a car that is leaving bruising on me. If the seat raises to the level I have it, the seat belt anchor should accommodate that height. I was without contact from Chevy again until I contacted them on the 21st of May. I was told that Jessica had shut my case because the "vehicle is not broken, it is a defect and nothing could be done." She had escalated the case to my dealership and they should have contacted me already. Unhappy with this answer, I called Chevy again and got in touch with Michelle. Michelle opened a new case and escalated my problem again to my dealership.
Today, May 28, I was contacted by my car salesman. He tells me that he received word from GM about my complaints and is sorry to notify me that there is no extension to make the seat belt anchor function as it should at this time, that the dealership can not modify the anchor and suggested that I wrap the anchor with some padding, perhaps cloth, to avoid further bruising. This also is not a solution.
$50,000 on a car and I have to wrap cloth around the anchor to fix the issue??? After expressing my dissatisfaction with Chevy, he tells me he will send the issue back to Chevrolet. So, at this point, I have a $50,000 Tahoe that is leaving deep bruising on my body and am basically being blown off by Chevy. Word to the wise:If you are short, (I am 5'5)
Do NOT buy a Tahoe.
I have attached pictures of the anchor on the driver and passenger side of my vehicle. With my seat raised where I need it, you can see the anchor is not functioning as it should. It stays at roughly a 55 degree angle and hits my thigh every time I exit the vehicle. I have also included photos of the bruising.
A D V E R T I S E M E N T S
click to see larger images
I purchased a new 2015 Chevy Tahoe LS on May 2. I began noticing that my left leg was hurting and was unsure of the reason. The next few days it got worse and as I turned to exit the vehicle the following week I felt the pain again and realized it was the seat belt anchor on the seat. That night, when I went to shower, I noticed deep bruising on my left thigh.
I contacted Chevy who at first appeared very concerned. "Your vehicle is leaving bruises on your leg? That is a huge problem, I will have to get you involved with our legal department." I was in contact with Chevy often over the next week or so and was contacted on May 13 by Jessica. She took my report again and said she would contact the dealership and the regional office for them to get involved. In the meantime, I took the car to the dealership to have them look at the problem. The anchor on the seat is supposed to retract back to an upright position when the seat belt is unbuckled. However, due to the fact that I am "short" per the serviceman, "with the seat raised that high, it does not retract to the position it should.
The fix is to lower the seat." He lowered the seat and when I entered the vehicle, I was even with the top of the steering wheel. This, in no way, fixes the issue. This only leads to further safety issues. So, I raised the seat back up and told them this was not a solution to the problem. I was told that perhaps, I needed to raise and lower the seat each and every time I entered or exited the Tahoe.
Again, I just spent $50,000 on a car that is leaving bruising on me. If the seat raises to the level I have it, the seat belt anchor should accommodate that height. I was without contact from Chevy again until I contacted them on the 21st of May. I was told that Jessica had shut my case because the "vehicle is not broken, it is a defect and nothing could be done." She had escalated the case to my dealership and they should have contacted me already. Unhappy with this answer, I called Chevy again and got in touch with Michelle. Michelle opened a new case and escalated my problem again to my dealership.
Today, May 28, I was contacted by my car salesman. He tells me that he received word from GM about my complaints and is sorry to notify me that there is no extension to make the seat belt anchor function as it should at this time, that the dealership can not modify the anchor and suggested that I wrap the anchor with some padding, perhaps cloth, to avoid further bruising. This also is not a solution.
$50,000 on a car and I have to wrap cloth around the anchor to fix the issue??? After expressing my dissatisfaction with Chevy, he tells me he will send the issue back to Chevrolet. So, at this point, I have a $50,000 Tahoe that is leaving deep bruising on my body and am basically being blown off by Chevy. Word to the wise:If you are short, (I am 5'5)
Do NOT buy a Tahoe.
I have attached pictures of the anchor on the driver and passenger side of my vehicle. With my seat raised where I need it, you can see the anchor is not functioning as it should. It stays at roughly a 55 degree angle and hits my thigh every time I exit the vehicle. I have also included photos of the bruising.
NOT A HAPPY CHEVY OWNER!!!
- tb0424, Chalmette, US