On March 17,2015 I left my home driving my vehice with the seat belt on I got to my destination and when I tried to fastened my seat belt, I had to drive back home unbuckle, I went to the dealership to get it this safety concern checked, they came back and told me that the drivers seat belt latch was stuck in closed position, they never said it was due to wear and tear, they said they had to replace it, they did and charge me for it. I file a claim with Chevrolet and 4 days later they came back saying that they were not responsible for the seat belt issue that it was wear and tear, I mentioned to them that my truck is only 5 years old, they said thay had to go back and see how the previous owner treated the truck and also that I purchase a used vehicle. I disagree with every single word they said. I think Chevrolet is responsible for the safety accessories they install on every single vehicle. I thank god nothing happened to me while I drove without a seat belt. I don't know how many cars out there have had this same issue.

- Houston, TX, USA

The contact owns a 2011 Chevrolet Tahoe. The contact stated that while driving at 55 mph, the rear passenger grabbed the seat belt causing it to twist around the passenger's neck. The seat belt was unable to retract. The seat belt had to be cut in order to release the passenger. The passenger sustained minor scratches to the neck that did not require medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 62,000.

- Norman, OK, USA

I was driving West on rio rd. In charlottesville, va, at roughly 35 mph. At approximately 6:00 pm, a deer emerged from the passenger side of the vehicle. It happened instantaneously and avoiding the deer was not an option. Immediately after striking the deer at the front right bumper (underneath headlight), the side airbags deployed in my 2011 Chevy Tahoe. However, the airbag that was suppose to deploy from the drivers seat (on the side near seatbelt) did not deploy. Additionally, the front two airbags (from steering wheel and dashboard) did not deploy as well. Moreover, approximately three months back, another family member also hit a deer with the same vehicle (2011 Chevy Tahoe) and at that time no airbags deployed. In this incident the vehicle was traveling 70 mph and the deer struck the left side of the front bumper and no airbags deployed. At the time, we didn't even think about defective airbags, but now, we are very, very concerned that there's a defect. We simply do not know what to do. I have contacted Chevrolet directly and they assure me someone will come out and look at the vehicle this week sometime. I would be relieved if someone from the NHTSA also investigates these two scenarios. What is Chevrolet's responsibility to me and my family in these two cases" and what is the best course of action" furthermore, I can arrange for my insurance adjustor to gather any documentation from the first incident (where airbags did not deploy) such as photos, reports and provide them to you. The vehicle is sitting in my driveway because I am waiting for a Chevrolet representative to come and inspect it. I would appreciate your prompt action in this matter. Thank you!

- Charlottesville, VA, USA