This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2009 Chevrolet Tahoe has developed numerous cracks in the dashboard including around the passenger airbag. My biggest concern is that is I get into an accident, are pieces of the dash going to be shot at/into passenger and/or driver/ I have tried to get GM/Chevrolet to replace and their option was for me to spend $800 to replace their dashboard that has material defects. That does not seem acceptable and I am sure is not practical considering I have read there are thousands of people with the same issue. Can the NHTSA help?
The contact owns a 2009 Chevrolet Tahoe. The contact stated that the dashboard had severe fractures on the front passenger side air bag area. The fracture extended and caused the dashboard to separate from the base, exposing the front passenger side air bag. The manufacturer stated that the dashboard failure was not recalled. The dashboard was not replaced. The approximate failure mileage was 110,000. Updated 04/14/16
Vehicle dash cracked on the passenger side. A straight crack in the dash going from the air vent/defroster to the passenger air bag. A complete crack in the dash exists 2-4 inches long.
The dash over my steering has busted as well as the dash around my airbag in my truck for unknown reason. The cracks continue to run. I was going to check about having it possibly patched but found that this is a common problem with hundreds of people including some I know personally. The cracking around the airbag is kind of scary.
- Shannon, MS, USA
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The contact owns a 2009 Chevrolet Tahoe. The contact stated that the dashboard in the vehicle had a three inch crack starting from the driver side air bag to the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 39,525.
Our 2009 Tahoe has developed a crack in the dash at the passenger-side airbag. This is above the left upper airbag area. We learned from friends that this is a common. We researched this problem the research on-line to realize that this is obviously a major product defect. I am also somewhat concerned that this defect is at the junction of the air bag lid- a potential safety issue. The integrity of the dash at the airbag junction is suspect of being compromised. The other concern is that GM take full responsibility for the replacement. I have been advised my share of cost will be $300. Our one friend has had his dash replaced 3 times, two of which were at the airbag junction. He told me of another friend with multiple replacements. He advised me that he would expect that my new dash would likely crack in the same place within 1-2 years. Our local dealer (regal/lakeland) has also acknowledged that this is a common issue and did not dispute the potential for the new dash to have the same issue- noting that the dash is quite thin.
I noticed a crack in my dashboard going to my air bag on the passenger side. The crack in the dashboard could possibly alter the deployment of the passenger airbag and has compromised the integrity of the dashboard as a whole. There have since developed two additional, larger cracks in the dashboard, furthering the dashboard integrity problem. I have reported this to Chevy and GM and they both refuse to accept that this is an ongoing problem. Several hundred people have reported this problem (and countless, unknown people have not reported it, or don't know how to, or where to report it, or who to report it to.) both GM and Chevy refuse to put anything in writing and will only discuss the issue over the phone and have told customers they will not replaced the defective dashboards for free. This is a safety issue and it is an ongoing issue with GM trucks (1500, Tahoe, Suburban, Yukon, etc.)
The 2009 Tahoe fuel module control board assembly exhibited faulty adhesive and allowed water to enter and create one or more shorts in the fuel module. This prompted a check engine light. The vehicle was taken to a Chevrolet dealership (buckalew Chevrolet, conroe, tx). After checking the VIN, the dealership stated that no active recalls were found and that the fuel module had been exposed to too much water. I was asked if I took the Tahoe "off-roading" or used boat-ramps excessively. I replied that the Tahoe had not been exposed to any form of off-roading or abnormally wet conditions and had not been taken to any boat ramps or bodies of water. I was told the condition was not covered under the drivetrain warranty and therefore required repairs that had to be paid by the vehicle owner. I have since found a GM recall that matches the symptoms and diagnosis exactly (GM recall no. 08411), but after calling the national hotlines listed for Chevrolet and GM (as well as the local dealer), I have been told that my VIN does not match those listed under the recall. The 2009 Chevrolet Tahoe is still experiencing several issues with adhesive failure in areas requiring water seals (fuel module again, cabin leaks, door leaks causing shorts in power windows and power locks in two doors). Despite many attempts, I have been unable to prompt Chevrolet/GM to take any appropriate action in assisting/resolving the issue.
Cracks in the dashboard of my 2009 Chevrolet Tahoe have been appearing over the past 7 months. GM and Chevrolet refuse to acknowledge a fleetwide problem and will only pay for partial repairs. One of the cracks is in approximation to the passenger side airbag and how the airbag deployment will affect the dashboard (and vica versa) is unknown and worrisome. GM and Chevrolet refuse to pay for a defective part replacement on their vehicles for this issue that affects hundreds, if not thousands of their vehicles.
The dashboard on my 2009 Tahoe has cracked in three different places and two of these cracks are located near the passenger airbag. I have concerns about expanded cracking and ultimately a problem occurring with that airbag.
A D V E R T I S E M E N T S
- Long Beach, CA, USA