This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer 2001 Chevy Tahoe passenger seat was burning. While the vehicle was in motion the consumer smelled burning. There was a blown burn mark in the leather seat where there was melting. The vehicle was taken to the dealer where they simply disconnected the seat warmer. The consumer requested that the vehicle be placed back in it's original condition and be reimbursed for the car rental.
I own a 2001 Chevy Tahoe. On October 5th, 2005 I smelled something burning. When I parked my car and pulled a file folder off the seat, it was singed and there was smoke coming from the passenger seat. There was also a brown burn mark and the leather seat was melted. I went to an appointment, making sure there were no indicator lights on. Two hours later I started the car and the smoke began again, this time much worse. I went to sandberg Cadillac; they were going to charge me $110 to disconnect the seat. The service manager had gotten into the car to move it and said the seat was still smoldering. They tore the seat out of the car and there was a fire under the leather. At that time the $110 discussion was dropped. I made a comment to the 5 gentleman that this is under warranty, but isn't this safety issue all agreed. Steve and I went back inside and he arranged for a loaner car, through enterprise. Sergio said that he would be putting a call into his GM rep and that he would talk to them about covering the expense of the seat and getting my car back to the original condition of before the fire. There was chemical smoke damage on the interior which dan; the technician assured me they had a machine that would be able to get rid of that smell. October 6th, I speak with sergio and after speaking with the GM rep he is not willing to cover the damage and the extended warranty will cover the hardware, but not the actual seat cushion or cover. At this time we are looking at $1000 worth of damage not including the any rental car expense. I at that time requested a corporate number and reached a bruce mitchell. I gave him the details of the incident and he assured me that someone would be in contact with me between 24 and 48 hours. I am now at the 48 hour mark and have heard nothing.
Drivers seat heating senor over heated. The dealer made repairs at 28,000 miles. Now at the present mileages of 33,000 miles the problem has resurfaced. The passenger seat belt would continue to tighten on the occupant while driving. The spare tire cable plastic connector would not release the spare tire.
About 3 weeks ago driver's side seat overheated. At one point the seat got so hot that it scorched the leather. Consumer contacted dealer, and was told that there was no recall on this problem. Consumer had it repaired because he thought that it was a safety issue.
- Pleasant Lake, IN, USA
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- Mill Creek, WA, USA