This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle experienced stalling and no starting. After replacing the fuel filter and the fuel pump relay, without success, the fuel pump assembly was removed from the tank. The wiring to the fuel pump and the fuel guage sender was melted together, and a great deal of the insulation was melted off one of the wires going to the fuel pump. The particular wire that was melted/burnt shows severe discoloration in the metal of the wire itself, as if from extreme heat. This is on an in-tank assembly!
In July the fuel filter was replaced in Santa Fe, nm. In August I was driving on I-25 to castle rock, Colorado and 1-1/2 mile from the exit to castle rock, the car suddenly lost power and stopped running. Was able to get the car to the shoulder but it was very scary. There was barely room for the car between the very busy interstate and the ditch on the other side of the shoulder. I had the car towed to castle rock, they couldn't repair it until a part was ordered and received from denver, so I rented the last car rental in castle rock and drove home. Then went back two days later to pick up my car. This was very costly to me because the towing was covered by my insurance, but the other costs were my responsibility. It cost $130.90 in Santa Fe to replace the filter ($91.50 labor) at the Santa Fe Chevrolet dealership. The cost to replace the pump module and strainer was $533.80 ($232 labor) at the South street automotive as no Chevrolet dealership was available. The rental car cost was approximately $300. I can understand replacing a fuel filter on a three-year car perhaps, but the other failure (for which there was no warning) was not only very costly but a very scary safety hazard.
The location of the fuel line causes it to rub against another part which results in a a fuel leak, and may catch on fire. Dealer does not have the parts available, common problem.
- Hopewell Junction, NY, USA
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- Omaha, NE, USA