This is what could happen to your new Chevrolet Suburban Premier. I’ve owned a 2011 and 2016 Suburban LTZ. I’ve also owned two 2018 Suburbans but I was never prepared for what happened to my 2018 Chevrolet Suburban Premier.
I purchased a used 2018 Chevrolet Suburban Premier and the engine went out after a little over 100K miles. I understand that it is out of warranty based on miles, but since it’s a one-year-old car I reach out to GM leadership for some assistance. I sent an email to Mary Bara and all the VP listed on their website to get some form of assistance, but GM flatly refused. Here are some of their excuses for not offering any assistance. (1) I did not purchase it from a Chevy dealer, (2) the vehicle is registered in a business instead of personal, (3) the vehicle was bought used and was a rental vehicle or some other ridiculous excuse, therefore I’m on my own.
It’s very disappointing that a $65K car, which I always service at a GM dealership monthly, needs an engine after 100K miles. I told them I would never buy another GM vehicle. If it were a company that purchases large quantities of their vehicles they probably would do something. Big companies don’t need assistance; a small guy like me is more in need of their assistance. It’s costing me well over $7000.00 to replace the engine at a Chevrolet dealership.
A D V E R T I S E M E N T S
This is what could happen to your new Chevrolet Suburban Premier. I’ve owned a 2011 and 2016 Suburban LTZ. I’ve also owned two 2018 Suburbans but I was never prepared for what happened to my 2018 Chevrolet Suburban Premier.
I purchased a used 2018 Chevrolet Suburban Premier and the engine went out after a little over 100K miles. I understand that it is out of warranty based on miles, but since it’s a one-year-old car I reach out to GM leadership for some assistance. I sent an email to Mary Bara and all the VP listed on their website to get some form of assistance, but GM flatly refused. Here are some of their excuses for not offering any assistance. (1) I did not purchase it from a Chevy dealer, (2) the vehicle is registered in a business instead of personal, (3) the vehicle was bought used and was a rental vehicle or some other ridiculous excuse, therefore I’m on my own.
It’s very disappointing that a $65K car, which I always service at a GM dealership monthly, needs an engine after 100K miles. I told them I would never buy another GM vehicle. If it were a company that purchases large quantities of their vehicles they probably would do something. Big companies don’t need assistance; a small guy like me is more in need of their assistance. It’s costing me well over $7000.00 to replace the engine at a Chevrolet dealership.
- Paul E., Lawrenceville, GA, US