This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The first problem that happened with the 2017 Chevrolet Suburban was we were driving and the 1 of 2 brake boosters gave out. We had to contact with customer service of Chevrolet of informed them about what happened. We took the vehicle to a local dealership to have fixed, then after that we started to have problems with the transmission, fuel pump and the air ride. With the transmission/electrical system you would be driving down the road, the next thing that you will know is that the door locks will lock then unlock, then the vehicle will would let a big amount of smoke out of the vehicle, and then the vehicle would power down to 20mph. You would have to drive 20 for 5 miles until the vehicle would quit and you could drive normal. I was going to go for my mandatory user maintenance and I did not get 2 miles out of town and the transmission went out of the vehicle.
While driving the Suburban in the early morning of Sunday, March 26, our Suburban's started on fire from under the front hood. The fire quickly engulfed the entire vehicle within minutes, destroying everything inside of it.
I brought my vehicle to Chevy dealer and I told service advisor something is wrong with brakes and/or brake assist. The brake pedal feels really stiff at low speeds. After dropping off keys with service advisor at Puyallup WA Chevy Harnish Auto Family I told them it might be something related to brake booster so something vacuum. After waiting for technician to diagnose the service advisor told me it was the vacuum pump and luckily it was covered under warranty.
The condenser has a faulty design and cracks, causing it to leak flammable R1234YF coolant in the engine bay. Additionally, this leak causes the AC system to stop cooling, thus making the inside of the vehicle a very dangerous place, particularly during summer months, as it is impossible to cool. There are thousands of reports of this issue on all Chevy/GM models between 2015-2020 including tahoe, silverado, suburban, and yukons. The manufacturer has put out a "special coverage 17336" adjustment but it only covers the vehicles up to 60,000 miles and because it's not part of a recall it's not automatically sent out to the owners of the vehicles. Further, a large number of vehicles are well beyond the 60,000 mile limit in the special coverage before the owner ever learns of the issue. According to SAE J1739, "Manufacturers must conduct Failure Mode and Effect Analysis (FMEA) as provided in SAE J1739 (adopted 2009). Manufacturers must keep the FMEA on file for at least three years from the date of creation." I would challenge that chevrolet did not do this FMEA testing or did not do it per standard as it would have shown this issue. Instead they moved forward with production affecting hundreds of thousands of their most popular vehicles from 2015-2020 and resulting in the consumer having to pay an average of $1100 in repair costs due to a known defect from the manufacturer.
GM has a special coverage TSB for A/C issues relating to a condenser unit and leakage of refrigerant. My 2017 Chevy Suburban has had the same issue just occur at 68,000 miles. Complete loss of A/C. After researching online, this is a VERY common problem. Most instances are just outside of the manufacturer warranty as well. Special Coverage TSB No. 17336-04 covers this issue for specific VIN numbers based on where they were manufactured. Regardless of where manufactured there are MANY other vehicles having the same issue. PLEASE INVESTIGATE. As it is just now getting extremely hot in Georgia, there is no telling how long this has been an issue. And of course, I will need to have the A/C fixed long before any action is realized from this submission.. Hopefully other will benefit from the post!! Thanks for you help and consideration.
- Mcdonough, GA, USA
Search CarComplaints.com for these popular complaint phrases...
The A/C condenser experienced a premature failure, loosing all the freon. This is a known issue and Chevy has a special program to address the issue for a select number of vehicles. However, my vehicle is not covered under this recall even though I have the same problem as the ones covered under the recall. This is an environmental concern as well as a safety issue as it can cause window fog. Chevy needs to step up and pay to fix the issue for all the affected vehicle's. in addition, the front collision warning system is a joke, its inconsistent and rarely works.
Air conditioner is blowing warm air. A Chevrolet certified service department found A/C condenser split at the seam and leaking out freon. It needs a new condenser. This is the exact same issue as stated in special coverage bulletin no. 17336-05. Reference number N162080780. Our make, model and node year are known to have this issue. However, our VIN is not listed as eligible for this special coverage. It needs to be added!
Backup camera has been foggy since new. They told me that's the way it is...foggy and fuzzy. Now it has gotten noticeably worse in the last month. 2 different people at the dealership service dept. Have told me they will not fix it till it breaks. It is especially bad in the dark..I cannot even see a black cat unless it has some white on it ! I have a picture here but the camera screen actually looks better in the photo than it does in person. Looks like you are looking thru fog. You can see in the photo the $220. Garmin dash camera looks was better that the rear.
A/C out. About $1600 to replace compressor, 2 seals and freon. This car is at 39K miles (36 was bumper to bumper) 2017 model. I bought it new and have owned just over two years.
Air conditioning stopped working. Leak from condenser excactly as pictured in tsb covering Suburban escalade and Yukon's. GM states my Suburban wasn't identified as having the issue. Inspection reveavels identical problems with defective condenser as noted in their tsb.
Bottom line injectors! have had this car for less than a year and replaced ac condenser, back up camera, whole fuel system dropped out bc of codes, full tune up, wires, plugs xs 2, still had misfires, rough idle codes finally after 2000$ fix and out of warranty fixed the problem! might look nice but will never buy again!
Air conditioner failure. Leak causing all refrigerant to leak out. Apparently, this is a common problem for this model and year. Car has 49K miles and is out of warranty on miles even though it is less than 3 years old. Just leaked out rapidly. Blowing hot air. Not really driveable with 3 children.
Rough idle for a couple of weeks then check engine light and service traction control light came on. Could not gear down without jerking. Took to dealership and the corrected the problem. Three days later rough idling again.
When I bought the Suburban it was daylight...everything checked out fine. Then the next morning I went to back out of my driveway in the dark and almost hit a car. The backup camera screen is so bright you cannot see anything except very bright light in your eyes. That first few mornings I thought well I'll read thru the manual about how to adjust the brightness. I have now looked thru the book several times and we have established...there is no adjustment offered.. this is a definite hazard and now I see from a search on the internet..we are not the only ones with this problem. My 2014 Suburban did not have this issue...so they must have changed something, the adjustment..brand of camera, something. This needs to be fixed before someone gets hurt..if a person in dark clothes walked behind me I could not see them because of the brightness. Someone is going to get hurt if they don't fix this.
Pressure in cabin felt strongly in ears at speeds below 40 mph (city). We have had this problem first on a 2015 Suburban, then a 2017 Suburban purchased by our office last December, and now on the second Suburban purchased March 2017. While driving in city, particularly over slightly bumpy roads, cabin pressure is very strong and painful to the ears.
A D V E R T I S E M E N T S
- Carmen , OK, USA