This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were coming to a stop sign when the brakes became very firm and were not bringing the vehicle to the stop, which almost caused the truck to creep into a busy 4 was stop intersection and potentially cause a collision. Shortly after, in a drive through when creeping from full stop to pull up slightly, the pressure was difficult to apply to the brake and after forcibly applying pressure the vehicle came to a very delayed stop, very nearly causing a collision with vehicle ahead in line. I have taken the vehicle to the Chevy dealership, where I was advised the issue qualified for extended special warranty per the manufacturer, however, I never received any notification of the potential known issue and firmly believe given the issue being a significant detriment to safety - I'd expect a more proactive safety recall as opposed the the passive break-fix approach.
After notice of recall regarding breaking issues at slow speeds, dealership updated software and stated all that is needed from the recall. Three days later breaks were faulty at slow speeds needing to push extremely hard on pedal. Called the dealership and they stated the vacuum pump is acting up and needed to be replaced. It seemed as if they knew this could happen. We didn't have any issues with the brakes until the software or module was updated. The recall is deceptive in that it called for replacement or update to module nothing about the vacuum pump. Researching the recalls it seems the vacuum pump is the issue.
The contact owns a 2016 Chevrolet Suburban. While driving approximately 5 mph, the brake pedal was depressed, but failed to operate as intended. While driving slow speeds, the brake pedal required additional effort to stop the vehicle. The contact stated that the failure was more prevalent while the vehicle was being reversed at slow speeds. While driving highway speeds, the brakes operated normally. The vehicle was taken to an independent mechanic who diagnosed that the brake fluid reservoir, brake booster, and brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact was then informed that the vacuum pump needed to be replaced. The repair was still pending. The contact stated that the vehicle was repaired per NHTSA campaign number: 19V645000 (service brakes, hydraulic) at bellavia Chevrolet Buick (199 NJ-17, East rutherford, NJ 07073, (201) 355-2885); however, it caused the failure to become more evident. The manufacturer was not notified of the failures. The approximate failure mileage was 116,000.
2016 Chevrolet suburan. Consumer writes in regard to safety recall GM N192268490 and request a reimbursement for repairs made to vehicle that fell under the recall. The consumer stated the break pedal became hard to depress causing the driver to have to swerve from hitting another vehicle.
- Bushnell, FL, USA
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At low speeds the ABS kicks in increasing stopping times in traffic. Dealership ran a recall that updated the system but problem has increased. Dealership says it is a known issue with the vacuum pump for the assisted brake system but wants $900 to fix it. If its a known issue why isnt GM fixing the issue. We dont spend this much on a vehicle to spend even more to fix it.
The breaking system malfunctions causing the car to not be able to break at slow speeds. They are aware of this issue but won't fix the issue unless your car is under a certain amount of miles. It happens every time I'm in a parking lot going to park, the breaks give out. In line at a drive through, the breaks give out. Its to the point I have to give myself room between me and other vehicles incase I can't stop in time. They say its an vacuum bag issue, they came out with a "fix" the fix made it worse on my car and they are refusing to pay for the real fix. This has been an ongoing issue so I put the date as beginning of the year
The contact owns a 2016 Chevrolet Suburban. The contact stated that the brake pedal was very difficult to depress and the vehicle would not immediately stop. Also, a ticking noise was present coming from the brake vacuum pump. The cause of the failure was not determined. The local dealer and manufacturer were not notified. The failure mileage was 86,000.
Brakes became extremely hard to press at a low speed. Had to swerve onto the shoulder while going down a hill because I wasn't able to stop. This has happened several times.
The braking is sluggish at low speeds, my wife has had several near misses because of this. It takes excessive brake pedal pressure to stop the vehicle and has a longer stopping range. This is dangerous and should be addressed by GM and the government Agency having jurisdiction over vehicle safety.
At low engine RPM the brakes become extremely hard to push after being depressed 1-2 times. This almost resulted in a loss of control while coming down a long grade. I checked with Chevrolet and they say there is no active recall for this vehicle.
When coming to a stop, brakes were not stopping the vehicle. It felt like there was no pressure behind the brake pedal. The pedal would push to the floor and still not stop the vehicle. After taking it to our local Chevrolet dealership, they determined that the vacuum pump was going out and needed to be replaced.
Poor low speed breaking, specifically: After braking, subsequent attempts to brake result in failure of brakes and or complete depression of pedal and lurching haults. This occurs most frequently in traffic, city driving and stop signs/lights. Usually at lower speeds but possible and occurred at highway speed.
Hard brake pedal at least 6 times. Pedal gets hard during low-speed conditions, when either backing up or when the rear avoidance system is activated. Lasts about three minutes, then goes back to normal
On July 8 I took my Suburban in for the 30,000 miles service. Everything seemed fine, I drove it the next day. I didn't noticed any problems. On the 10th, I started noticing my brakes didn't want to stop. Also it was like it was rolling back, especially when you were at a slow speed. In the beginning I thought I was overreacting until it kept happening. It was very scary I'm thankful that I didn't hit anyone. Because it was uncontrollable. When I got him I'm on a slight hill & it was rolling as I'm trying to stop it with my brakes. After talking to my advisor after 5 because I was so upset that I just spent 410 dollars on Monday. They said they didn't have any loaners however they were able to accommodate me. I also wonder why they didn't catch this on Monday.I did notice that there was a brake assist light appeared. I definitely feel like this should be a recall on this situation. So my vehicle is at the dealership I don't know any further details yet. Thank you
A D V E R T I S E M E N T S
- Camarillo, CA, USA