This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The drivers seat back is extremely lose. Moves forward and back with every brake and acceleration. The seat base also moves slightly, rocking left to right in turns. The suspension completely failed and had to be replaced. An unknown oily substance has been coating the inside of the windshield since the purchase of vehicle in 2015. Requires constant deep cleaning in order to see through windshield.
Hello, While driving my Chevy suburban last week as I was pumping gas with my two year old son in the back seat. I saw smoke leaking and rolling out from the bottom of my vehicle. I had shift the vehicle off and inspected thoroughly. I couldn-??t see and understand where this was coming from. It wasn-??t the engine block and no check engine lights had come on. So I let the vehicle cool and started her up. No issue until I was a mile or two from my family summer rental and all of a sudden the vehicle felt as though it slipped out of gear. I was left without any power and realized I was smoking again. I pulled or what I would call drifted to the break down lane and pulled my little man out of the vehicle. This happened on Saturday and after almost a week in the shop, the dealership sprung me a nice $5200 price for a transmission. I am now looking and seeing two different recalls for this vehicle. Ironically the these two issues look exactly like the two recalls they have for the power train. [XXX] Illuminated FX Inc [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Chevrolet Suburban. The contact stated that his vehicle bounced up and down while driving at various speeds without warning. The contact took the vehicle to an independent mechanic who informed him that the struts were worn and needed to be replaced. The contact spoke with adams Buick GMC Inc (1017 berea rd, richmond, ky 40475) where he was informed that there were no recalls on the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 34,000.
The electronic suspension struts have gone out for the second time. This seems to be a very common problem on these vehicles. The first time it happened was in 2017. It has happened again 2 years later. The vehicle is a 2015. Many people are having this problem according to the dealership and the repair shop.
- Ruston, LA, USA
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Steering wheel locked and failed to turn after putting into drive when leaving a parking spot. Needed to put back into reverse to release the wheel. Steering column has since been making loud popping noise during small corrections while driving straight, at various speeds. Steering has been becoming increasingly less responsive and requiring more force. Especially during breaking. Fluid level is normal.
I purchased this car with 67000 miles 2015 from tower auto mall, never realized that engine hours in my car, car had 6700 hrs with the purchased, you never knew, but when I purchased my new car I already have 40000 and only 1000 hrs engine that is when I noticed, plus my car had tons of problem and sounds ver old when reach 200000
The contact owns a 2015 Chevrolet Suburban. While the vehicle was at robert Chevrolet (236 South broadway, hicksville, NY 11801, (888)-619-7642) for brake service, the contact was informed that the front struts were leaking. The manufacturer was not contacted. The vehicle was repaired. The failure mileage was 49,000.
Front struts are seized on the right side and leaking fluid on the left. Vehicle has less than 100K miles on it. Without this the car rides incredibly rough and keeps eating through tires.
While driving above 70 mph, the vehicle begins to have vibrations. Have taken our Suburban in for multiple repairs but their reasoning was the vehicle and tires were not balanced however after replacing the tires and getting a road forced balance it did not resolve the issue. It does not feel safe to drive above 70mph.
I brought my 2015 Suburban ltz (63,000) into the dealership today for a horrible banging in the front passenger's side and was having a hard time controlling the vehicle when I hit a bump or pot holes. At first the customer service rep told us they could not replicate the issue and after some firm convincing, the tech came back and said that the shocks were indeed leaking in the front. While I have an extended warranty good for 72 months or up to 75K miles and the part is listed as struts under he GM code, the cost is not going to be covered and we are going to have to pay nearly $1800 to repair. We really have no choice but to repair given the noise is not only loud when the car hits a bump but also the performance and handling has not been great since the noise started. After researching it is very apparent that this is a known issue with GM! why isn't the NHTSA looking into this? GM knows this is an issue and isn't doing anything about it. Does it take a tragic accident to get action on this issue. Please help consumers to make this right.
I have just over 84000 miles on my Suburban. I have had to replace the A/C condenser due to failure in a weld and now have to replace all four struts as they have now failed. I also have part of the heated seats not working as well as sensors that need to be "updated" all the time. I find it ridiculous that Chevrolet will not stand behind its product, especially when so many people are having issues with the same parts of the vehicle.
The service suspension light cam on and the dealer stated I needed all new electromagnetic structs at a cost of 4K. I also know 2 other people who have the same year of vehicle that this has happened to.
My 2015 Suburban ltz has lost both front struts. Dealer wants almost $2,000 to repair. If this is as common of a problem as it seems, and I were a major auto maker, I would be embarrassed that an upgraded, high tech suspension system that I added to my $70,000 product was causing my consumers a very premature, very expensive repair. If this is an upgraded, luxury vehicle, I'll take the standard one. I should have stayed with auto maker that stands behind their product.
Yesterday after bouncing all over the road for months and to the point of being unsafe to drive I took the SUV to the dealership only to be told I need 2 new shocks on the front end ($1680). When you spend over $70K on an SUV and just a few years later you need new shocks means clearly something is seriously wrong with the vehicle. After looking around I was correct it is due to a failed magnetic ride system which Chevy is aware of and choosing to do nothing. Shame on Chevy for doing nothing and ignoring the impact to the customer. This will be the last Chevy I ever buy. At least some compensation would be great but the dealership doing the work said no since Chevy does not recognize the defect. Front shocks/struts failed at 63,000 miles. Even with an extended warranty you are basically out of luck.
I have a 2015 Suburban ltz and the "magnetic ride" shocks and struts have failed completely. I have almost wrecked this vehicle numerous times due to the uncontrollable bouncing when you hit a bump. It is not an option at this point for me to pay $1500-$3000 for repairs when I already pay $700 a month for a payment. Online there are masses of complaints about this same matter! I spoke with the Chevrolet dealer in jasper, Alabama today and I was told that they have had to replace multiple ones in the past few months. I have owned 6 Suburban's including this one and I usually put 200K on every one without any problems! this is the 2nd major malfunction that this truck has had and GM does not want to help out at all!! this vehicle is a safety hazard to drive and I have no choice but to continue driving it. GM changed to shocks and struts on the 2017 because of this problem.
Front & rear of car shakes like a dump truck. Had inspection done at a local shop, since GM dealer found nothing. The sway bar frame brackets are coming loose causing excessive vibration & rattling. The truck also handles very poorly, along with the comfort of ride. GM is aware of the problem since there are so many vehicles with this same problem. They want us to pay for another inspection to determine if they will do anything. They will not discuss the repair or the cost associated with the repair if they deem it a needed repair. The tsb # is 15-na-082, yet they claim that this is not a good number. Searching the net reveals there are many affected vehicles built from 2009 to 2017 with the affected problem.
When traveling at interstate highway speeds vehicle had shaking, shimmying, vibration and buffeting as well as loud hum and wind noise causing nausea resulting in nausea and dizziness to the driver. This was worse on new macadam and on grooved highway but occurred intermittently on other surfaces, I just purchased this vehicle used and it is certified. I was unaware that this is a common issue and understand now that there is no recall to fix this and that GM has not found a permanent solution to the problem. The vehicle was also exhausting to drive on the highway because of the aforementioned issues.
Yesterday after bouncing all over the road for months and to the point of being unsafe to drive I took the SUV to the dealership only to be told I need 2 new shocks on the front end ($2,000). When you spend over $70K on an SUV and just a few years later you need new shocks means clearly something is seriously wrong with the vehicle. After looking around I was correct it is due to a failed magnetic ride system which Chevy is aware of and choosing to do nothing. Shame on Chevy for doing nothing and ignoring the impact to the customer. This will be the last Chevy I ever buy. At least some compensation would be great but the dealership doing the work said no since Chevy does not recognize the defect.
A D V E R T I S E M E N T S
- Porter, TX, USA