This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2015 Suburban with approx 80K miles, started having brake problems when I would drive in reverse. The brakes had a grinding noise and was getting hard to press. The brake pads were replaced around 46K miles as I bought the vehicle used from enterprise sales. The brakes eventually got worse and had the brake assist message on dash come up. If I had to use the brakes too many times at ine time like if I had to go over speed bumps in my neighborhood, then the brakes would be extremely hard and would lose all power brakes. If I kept the vacuum up with a little RPM's- one foot on the brake and one on the gas, then I could get the power brakes to work. Now it's just totally gone. No power brakes at all now and ordered the vacuum booster and will replace it myself. I called the main Chevrolet hotline and they were totally worthless. I told them about all the numerous complaints popping up on the internet and with Suburban with much less miles than mine and tried to see if they had any recalls regarding the brakes. They said no. I said they should be concerned before it ends up killing someone.
The contact owns a 2015 Chevrolet Suburban. While driving approximately 40 mph, the contact attempted to apply the brakes and the brake pedal would not depress. The contact had to apply the emergency brake to get the vehicle to stop. The vehicle was not taken to the dealer. The vehicle was driven to an independent mechanic where it was diagnosed that the master brake cylinder and brake booster failed. The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was 100,000.
Purchased Suburban from alm in union city on 10/05/17 on 11/04/17 the brakes started to make noise when coming to a stop. On 11/06 the brakes were making aloud scrubbing sound when stopping had to get brakes done and when the mechanic saw the rotors they were rusted and also needed to be changed but he couldn't due to the condition they were in made it impossible returned to alm on 11/7 for them to do the I owe work and I was told they would check the rotors it never happened and was there from 10am til 7 pm. I spoke with the service manger and he was going to call back to set up another appointment. On 11/9 the engine oil light came on saying engine oil low add oil 48% remaining. Put a quart in and made appointment at superior chev to have oil changed. At that time the technician said there were quite a few recalls so just make another appointment and have oil change and recalls done however he proceed to check the oil and even with the quart added the dipstick came back dry. Shocked not wanting to believe that alm had not only fail to fix the brakes they didn't even change the oil, brakes are a safety issue cars go through a pid and things of this nature are corrected before putting into inventory. My family and I could have been seriously hurt due to the negligence of alm. I had not even reach the first payment and all this happening. And the service manager never called back. I hope that atlanta luxury motors will be investigated about what they do prior to putting cars in their inventory and people come in trusting that they are safe when financing a automobile and have to pay 5yrs on and it starts off with safety issues. There is no way they could have done pid or they did and just ignored what they saw. I realize the Suburban was used but safety should be a concern of the seller as well as the buyer.
While driving down the highway the steering locks up the brakes go to the floor and the stabilitrac light and brake light comes on! we had at martin Chevrolet in cleveland Texas in February of 2017 and it's back there now! they replaced the fuse box last time and they can't figure out what it is now!
While driving, the dash message alerted me that I needed to "service brake assist." I was not using the brakes, so I started to slow down and the brakes worked, but when I came to the light, it was like pressing a rock and the pedal would not push down. I had complete brake failure, but thankfully had slowed enough before coming to the light, that I could throw the car into park. I pulled into a parking lot and tapped the brakes several times, turned my car off, turned it back on, put the parking brake on and off. The brakes worked so I began driving very cautiously and stuck to back roads and stayed under 35 mph. The brakes failed twice more at a stop sign and a red light, while I was driving at low speeds. I drove the car one more time a few hours later and had complete brake failure every time I tried to stop. I had to either throw the car into park, or drive into a parking lot to slow down. I had it towed to a service center at the Chevy dealership. The vehicle is under 3 years old, has about 60,000 miles on it, has been kept in great condition, has on time oil changes, never been in an accident, and has new tires. The car had no squealing or grinding to show wear and tear, or any other indicator the brakes would fail. The dealership maintains that this is not covered because we are out of warranty, however, we have an extended warranty that we are using to fix this issue. It is unkown the exact cause, because it is at the shop awaiting diagnostics.
- Mansfield, TX, USA
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While driving on I90 in stop and go traffic, the car in front of me stopped. I applied my brakes and the pedal was hard and would not depress. As a result my car would not stop and I hit the car in front of me in the rear end. My air bags went off. I received an air bag burn. The car in front of me struck the car in front of him. Both other drivers claim they were injured. My car cost $15,300 to repair. Chevrolet is aware of this problem, issuing preliminary service bulletin pit5361 in 2015, addendum B in 2016 and addendum B in 2017. The problem is a faulty vacuum pump, master cylinder, brake booster, vacuum line, and vacuum pump belt. I was never informed of this problem. I have been driving 50 years and this is my first chargeable accident.
The contact owns a 2015 Chevrolet Suburban. While exiting the parking lot at 5 mph, the brakes failed to work without warning. The contact had to change the gear to park in order to stop the vehicle. The vehicle was towed to the dealer (bob price Chevrolet Buick GMC, 1225 S state hwy 16, fredericksburg, tx 78624) where it was diagnosed that the brake booster and the brake pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 51,800.
The brakes on my 2015 Chevy Suburban are locking when driving a low speed. The problem started all of the sudden while driving under dry road conditions on a city street. If you press on the brake pedal, it does not move and the car does not stopped. I almost hit a family of 4 that was crossing in front of me. The car has been at dick beard Chevrolet in hyannis, MA and they are saying that there is no issue with the brakes and avoiding solving the problem. I've called Chevrolet 4 times and they are not calling me back. The car is not safe to drive at all.
Brakes stopped working. First time it happened I thought it was my imagination as I was in a parking lot going extremely slow. Next day it happened when backing out of my driveway. Had to press brakes extremely hard and it rolled to a stop as it hit curb on other side of road. Took it to dealer and they replace the vacuum booster which had failed at aprox. 50,000 miles. Not covered under warranty. Every other part of brakes besides normal wear and tear is covered. I was lucky it happened in my driveway and not while driving at higher speeds in traffic. I have additional complaints about this vehichle. The clips holding drivers seat had to be replaced at 40,000 miles because seat was sliding from side to side. They are all ready loose again at 60,000 miles although not as bad as first time. My ac condenser went out at 62,000 miles. It has been on national backorder for 7 weeks and I am still waiting. The car shakes on the interstate at aprox 70 -75 miles per hour. The dealership has balanced the tires and this has not fixed problem. After driving on interstate at high speeds for extended period of time, when stopping the car idles very rough and has even cut off. The dealership ran a fuel induction service. Will see if it works when I get it back after they replace ac condenser. The car shifts horribly, especially when going slow. Was told that is a problem with the fuel efficient shifting and there is no repair...just to manually shift. Also, the hood of the car has tiny rust spots coming through the paint all over it.
I was on slope hill. My brakes are not responding. I put in new brakes 2 months ago and brakes not responding? my car almost went down the hill. I called roadside assistance and had them towed my car to dealership. They found the issue vacuum pump broke. Also my transmission having issue since 2 months. They still haven't found issues. I can't control my speed and engine gives a kick when entering highway. They won't repair this issue because their "mechanics" cannot find the issue. This is this worst vehicle to drive andunsafe for drivers and passengers.
While driving her vehicle today my wife depressed her brake to stop and she said the brake felt like pushing on a rubber tire. The car would not stop causing her to run a stop sign and hit another vehicle. We had the same problem last month and the vehicle was taken to the Chevrolet dealership and "repaired" according to the current safety bulletin issued by Chevrolet. This collision caused the other person to go to the hospital via ems and my wife was taken by pov to er for evaluation. Obviously whatever "fix" was done by the dealership was not the cause of the problem. I was told the vacuum assist pump and hoses were replaced, but the vehicle still had the same issue.
Car only has 60,000 miles brake booster is going out and Chevy knows there is a problem but have not recalled. Also front shocks are going out due to magnetic ride system lots of people have the same problem Chevy once again has not recalled!
I have a 2015 Chevy. Suburban lt the brake pedal is hard to press and the car continue to roll even after I apply the brake despite the rotor and all the pads have been replaced.....this is very dangerous.
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving at 60 mph, the brake pedal was depressed and the vehicle hesitated to reduce in speed. The vehicle was towed to the dealer where it was diagnosed that the brake booster failed. The vehicle was not repaired. The failure mileage was 67,000.
I am writing about my 2015 Chevy Suburban. I own a limousine service and use the Suburban in my fleet. Yesterday a driver, with passengers, had a total failure of the power braking system. It is at a local repair shop now, and I am being told the air pump had broken apart, inside, snapped the fan belt resulting in no vacuum getting to the power brake system. My driver was barely able to stop the vehicle before rear ending another car on the highway. The vehicle has 54,000 miles and I am being told is out of the bumper to bumper warranty. There are also no open recalls. I am reporting this issue to the NHTSA and the Massachusetts attorney general's office, as I believe this is an immediate danger to the general motoring public. I just contacted Chevrolet by phone and email. The representative on the phone said all she could tell me is that it's out of warranty, there were no recalls, and I am basically on my own to repair. I hope you are able to investigate this situation, identify the cause of this failure, and come up with a remedy for the safety of everyone.
Trailer brake assist malfunction during trip while driving with trailer connected on highway no problem after ending trip and disconnecting trailer brake assist warning light appeared and 1st glance brakes seemed fine but final pedal pressure is very stiff almost can't stop SUV
A/C no cold air. I went to dealership and they tested and said there's huge hole. Apparently they only said small leak. They replaced with new condenser. I was forced to pay nearly 1,400. Also resurface front disc brake. This is brand new vehicle and over 20 vehicles I know have same issues. There should be recall on this vehicle. I went to dealer and they said deal with GM. I went to GM they won't resolve my issues.
The contact owns a 2015 Chevrolet Suburban. While attempting to brake the vehicle, the brakes made an abnormal loud noise. The vehicle was taken to the dealer where it was diagnosed that the brakes and rotors needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the brakes and rotors had been replaced a total of three times since the purchase of the vehicle. Also, while attempting to accelerate, the vehicle hesitated and slowed down. The vehicle was taken to the dealer. The contact was informed that the vehicle had not failed and that was how it was calibrated. The contact also stated that the liftgate failed to open automatically and had to be manually operated. The vehicle was taken to the dealer, but the failure could not be duplicated. The manufacturer was made aware of the failures. The failure mileage was 43,000.
The contact owns a 2015 Chevrolet Suburban. The contact stated that while making a left turn at 20 mph, the brake pedal was depressed and failed to respond as the vehicle accelerated without warning. In addition, the contact stated that the power steering failed. As a result, the contact crashed into another vehicle. A police report was filed. The contact sustained head, neck, back and wrist injuries that required medical attention. The vehicle was towed but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 46,000.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA