This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While putting car in reverse brake pedal goes stiff and brakes do not function. I would have to take car out of gear to be able to control it. Also happened on highway going forward once but at low speed. Looked online and saw recalls listed but my vin is not in recall. Dealer says they dont know whats wrong and they have another car there with same problem and they cant figure it out and engineers from Chevrolet do not know why it happens. They have told me it could take days of testing at my expense to figure out the problem and my cost to repair their potentially deadly manufacturing defect.
This car was covered by NHTSA Campaign Number: 19V645000. The repair was completed by the Chevrolet Dealer. The problem has returned and is even more prevalent than before the recall. Bottom line, this repair did NOT fix the issue and this has become a serious safety issue. This is a dangerous situation and someone is going to get injured if Chevrolet does NOT properly fix this issue.
Brakes failed in a drive through line. Same issue as the recall. Suburban had the corrected software update and yet it happened again. This time it lead to a crash rear ending a vehicle. Not able to get the vehicle to stop is a serious safety issue. GM has know about this and the fix didn't work. This is negligence on their part.
My car had a recall for brake system. I got the recall done at a Chevrolet dealership in denison tx and it made the brakes whole lot worse. Now it makes lot of noise and "service brake assist" sign comes up on dashboard very often. I talked to dealership and Chevrolet customer service but they want me to pay for the replacement of the brake pump. The problem wasn't there before I took the car in. Dealership and Chevrolet refuse to help. Please interven.
- Sherman, TX, USA
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I purchased this vehicle and was unaware it had open recalls which could have resulted in an accident. The dealership I purchased from did not fix the recalls prior to my purchase and did not inform me there was an open recall.
The contact owns a 2015 Chevrolet Suburban. The contact stated that while his wife was reversing out of the driveway, when she had to depress brake pedal forcefully to stop the vehicle. There was no warning light illuminated. The vehicle was taken to antelope valley Chevrolet located at 1160 motor ln, lancaster, ca 93534, (877) 385-0885 and the contact was informed that the VIN was included in NHTSA campaign number: 19V645000 (service brakes, hydraulic). The contact stated the dealer completed the recall repairs. The contact stated that the failure persisted. The manufacturer had not been informed of failure. The failure mileage was approximately 80,000.
The contact owns a 2015 Chevrolet Suburban. The contact stated that while reversing out of the driveway, the brakes failed to operate as designed. The vehicle operated as intended after moving the vehicle to level ground. The contact stated that the failure only occurred while the vehicle was in reverse. The manufacturer was notified of the failure and referred the contact to a dealer or independent mechanic. An independent mechanic was contacted and the contact was informed that the vacuum pump needed to be replaced. The vehicle was not repaired. The failure mileage was 110,000.
After recently purchasing a used 2015 GM vehicle from a non-GM dealership, I made a service appointment with a local authorized GM service shop to have three outstanding safety recall issues addressed. My appointment was for 7:30 am on 8/25/2020 and I brought my vehicle to the shop in the morning of 8/25. After 4:30 pm I returned to retrieve my vehicle, and the service shop had not even brought it in to lol at the issues. No work had been performed, despite the service department having my vehicle in their possession not only during the timeframe specifically scheduled for them to perform this service, but the entire remainder of the work day. The safety recall issues remain unresolved.
A/C has been out for over 2 years. Bought this piece of crap in 2016 and A/C has only worked for 1 year. Can not afford repairs due to having 2 kids in college and still trying to live in ca. I have a 2009 Dodge durango that works perfectly!!!!! A/C had never given me any problems. Called Chevrolet several times to have this fixed and no help at all from the dealer!!! will never buy a Chevrolet again in my life!!!!!
My Chevy Suburban 2015 I'm having a problem with the brake whenever I come to a complete stop in traffic or in the parking lot or if I'm going slow the brake gets very stiff and cant stop, I often apply more pressure..begging my car to stop, very frightening please I need some redress..as I understand there's a recall for those truck by GM.. ph# [xxx] yours truly [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Chevrolet Suburban. The contact stated that when attempting to stop the brake pedal travelled to the floor. The cause of the failure was not determined. The contact was concerned that the brake failure may cause a crash. The contact stated that while pressing the brake pedal, the vehicle would not immediately stop and the brake pedal travel to the floor causing the braking distance to be extended. The local dealer stiver Chevrolet (111 newland rd. Columbia SC) was notified of the failure. The manufacturer was not yet notified. The contact was informed that the VIN was not included in the NHTSA campaign number: 19V645000 (brakes) however, she had received the recall notification. The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 99,000.
At times brakes do not work mainly when backing up however this problem has increasingly gotten worse and the brakes and rotors are absolutely perfect. Bringing truck to atlantic Chevy today. I actually felt this when we purchased th truck however everyone said I was crazy until the other day my husband finally had it happen to him.
There is a vibration at the speed of 70-85. My breaking has issues. I press pedal and it feels like its "broke". I try and stop at times (more often than not) and I really have to press and its like the brakes are not stopping my vehicle at all. Very bumpy ride. Should be smoother and I think it has to do with the wheels and vibration. Vehicle was purchased April of 2019 and it seems to get worse. Husband has spoken with dealership and its just kind of blown off. We researched to trouble shoot and found many recalls that describe what is happening.
The vehicle was serviced 3 weeks ago to update software related to a recall issue with the brake vacuum and degraded braking power. The brakes on the vehicle suddenly changed as I was parking making it hard to stop. I took the vehicle to the nearest dealer and I was told that the master cylinder and vacuum needed to be replaced. The dealer is charging me $686 for the master cylinder and told me that the vacuum replacement would be covered by GM but that the part has been in backorder for weeks with no eta. I had to fly back home and have no loaner car from GM claiming that the issue does not warrant a loaner, yet I have no idea when I will get by Suburban back. I filed a claim with GM and have yet to receive a call. GM has known of this issue for years and has done nothing to adress it. The software fix did not work as I had my truck serviced 3 weeks ago. GM needs to stand by their product and make sure they fix the braking issue asap or purchase their cars back due to the gravity of the safety issue.
I was experiencing no problems with the brakes, but received notice NHTSA campaign number: 19V645. Took vehicle in to markley motors on November 1, 2019 for recall. Noticed no difference. On December 15, 2019 while backing up at a slow speed in a parking garage, brakes felt noticeably different, and required all my effort to stop. Took vehicle to len lyall Chevrolet in denver, where they advised me that the brake vacuum pump needed to be replaced. I feel that the recall was insufficient and should have covered the actual problem, which is evidently a defective vacuum pump.
In fall of 2018 the hydraulic power brake assist system failed me in a crowded parking lot. I took my car to my Chevrolet dealer and they replaced the hydraulic brake system for almost $500 out of pocket. Now that a recall has been issued Chevrolet refuses to reimburse me for a problem that existed for me almost year ago and nearly caused a bad accident.
The contact owns a 2015 Chevrolet Suburban 1500. While driving, the contact had to apply excessive pressure to the brake pedal to stop the vehicle. The vehicle was taken to beck Chevrolet (561 central Park Avenue, yonkers, NY 10704, (914) 965-2400) to be repaired per NHTSA campaign number: 19V645000 (service brakes, hydraulic). The dealer reprogrammed the brake control module; however, the repair did not correct the failure. The manufacturer was contacted and stated that the repair would only reprogram the module and the vacuum pump would not be replaced. An independent mechanic also stated that the brake vacuum pump needed to be replaced. The vehicle was not repaired. The failure mileage was 138,746.
Vacuum booster failure due to problematic vacuum pump. Stiff brake pedal and unable to stop vehicle. This is a safety problem that needs to be recalled by General Motors
The contact owns a 2015 Chevrolet Suburban. While driving approximately 25 mph, the brake pedal was difficult to depress. The contact drove into a parking lot and tested the brake pedal. The failure occurred while driving approximately 70 mph. The vehicle was towed to fitzgerald auto mall frederick (114 baughmans ln, frederick, md 21702) where it was diagnosed that the brake vacuum pump failed and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,020.
A D V E R T I S E M E N T S
- Middletown, CT, USA