This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There are several cracks in the dash of my 2010 Chevrolet Suburban as explained below. One of these crack is in the area of the passenger side airbag which is mounted on top of the dash. As the dash expands in the heat, typically in the hot months of the summer, the plastic portion of the dash will cover the airbag portion of the dash. I am concerned that if I do not notice this and the vehicle is involved in a crash, the airbag will not operate properly. I am afraid vehicle occupants might be injured by the dash if the airbag deployed under the plastic portion of the dash or that they will be injured if the airbag would not deploy properly. There are also two cracks in the dash in the area over the instrument cluster which allows a portion of the dash to be completely removed from the main dashboard. This portion of the dash that can be removed causes a problem on long trips due to the fact that it will vibrate out of place. My concern with this piece is its location in relation to the steering wheel. I am concerned that if this piece moves out of place, it could move into the open area at the top of the steering wheel and interfere with my ability to control the steering of the vehicle. I was also informed by a local dealership that my airbag or airbags have been recalled. In regards to both of these issues, the customer assistance representative advised that GM is aware of both problems, but that they are still investigating the problems and possible resolutions. How long does it take to investigate the cause of the dash problems? this has been a well documented problem for several years that affects many vehicles, yet GM claims not to know what caused it or to take any responsibility for the inferior dashes that were placed in quite few year models of their vehicles. I feel that this broken dash is a safety issue with the vehicle.
8-10-15 driving about 35 mph without warning vehicle completely shut down. No power steering or brakes. Was able to pull off road with difficulty but safely. Check engine light came on. Was able to start after a minute and drove immediately to jack williams Chevrolet in St. Augustine fla. They diagnosed a battery that needed to be replaced (no indication of check engine code on receipt just battery tested and needed to be replaced) drove for a week with no problem then left for my home in Pennsylvania. In Virginia after refueling and about ready to get on the interstate the same thing happened! this was a much more dangerous situation in heavy traffic. With no power, breaks or steering I managed to get safely off the road. Again I was able to start the vehicle after a minute and being a Saturday afternoon with no dealer service available I decided to risk the rest of the drive home. Thankfully I made it and on Monday I called Chevrolet directly to ask them why the Florida dealer mis-diagnosed the problem, asked why this happened and if there was any recalls or service bulletins. They directed me to sutliff Chevrolet in harrisburg, pa. I did get a check engine light after the second failure but the light was off by Monday. They read a P0601 code and replaced and reprogramed ECM. (engine control module I believe). The complaint against the dealer in Florida is filed with Chevrolet but I am filing the incident with NHTSA because I believe that this computer failure was extremely dangerous. I cant imagine what could have happened to a young or less experienced driver in this situation. Frankly had that failed at the posted 70 mph posted speed limit on the interstate while I was driving it could have been catastrophic for me as well.
The dashboard has three severe long cracks that run into where the airbag would deploy and one that runs vertically straight up to the steering wheel.this is clearly a defect. The edges are very sharp. A piece has cracked and fell into the A/C vent. I am very concerned the dash could cut the airbag as it passes by the sharp edges or sharp edges could severely cut driver or passenger as airbag pushed broken dash into passenger or driver.this needs to be addressed.
Driver's side dashboard crack over instrument cluster. No accident, original owner, crack just occurred and pieces have fallen into instrument panel. Crack is running vertical from seam in front of driver's windshield up to driver's instrument panel area where steering wheel is located.
A D V E R T I S E M E N T S
- Deer Park, TX, USA