This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dash is cracking in multiple locations which if the airbags were to deploy could send shards of plastic flying through the passenger compartment creating a safety hazard. This has been occurring for some time but is continuing to get worse, and we have recently noticed that it has broken all the way across one of the dash panels. I have looked online and this appears to be a issue with many Chevrolet vehicles.
2010 Chevrolet Suburban my dash board inexplicably cracked in several places some around the air bag. After researching, I found thousands have the same problem and are concerned the cheap plastic dash could turn to shrapnel in an accident. I have read people spend hundreds, sometimes thousands to fix the damage only for it to happen again. GM needs to be held responsible for this poor and cheap design flaw. No one deserves to spend $40K on a vehicle that literally cracks apart in a short time of ownership. If GM really stands behind the quality of their products, then they need to step up and take care of their customers. And while I'm at it all vehicle manufacturers need to stop making such cheap unsafe piece of craps that are constantly being recalled for some reason or another. NHTSA needs to hold these manufacturers responsible for not only ripping us all off, but also producing such unsafe vehicles. Stand up and grow a backbone NHTSA!
I am having a big issue with cracks on my dash board- I have a 2010 Suburban and the cracks started in 2013 and have now grown in size to where a portion of my dash has caved in above the instrument cluster as well as a crack now reaching to the passenger air bag. I have read of other people having the same cracking issue in the same locations on the dash. Is there a fix for this? I'm concerned of issues if there is a collision or the air bag deploys.
- Orange, CA, USA
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I noticed while driving my vehicle that my dash started to rattle. After getting to school to drop my kids off, I noticed that I had a crack in my dash resonating from the top of the steering wheel portion of the dash. It has since then grown another crack and the original crack is becoming longer and longer. The dash is now cracked at the corner of the airbag on the passenger side of the vehicle. I am concerned that the cracks are going to just continue until I'm unable to keep the vibrations to a minimum. I'm also concerned about the crack now over by the airbag. I don't know if this would cause the airbag to malfunction if it continues.
The dash board cracked in two places, one by the passenger side airbag and one by the instrument cluster. This occurred while driving home from work on a paved road out of the blue. Heard a "snap" sound and there it was, cracked.
Dashboard has cracked from the steering wheel consul to the airbag compartment. Fear that this will impact deployment of airbag or cause dashboard to shatter if airbag is deployed.
I have multiple cracks formed on my dash panel over the instrument cluster one is very large I know this is a major issue on this vehicle and could cause injury if in a accident. The vehicle was sitting in my driveway when this happened.this is a widespread problem that GM has refused to acknowledge. There are thousands of people affected by this. This dashboard should be recalled. It seriously impacts our resale value.
I have multiple cracks in my dashboard. One on the top right corner of the airbag and another over the instrument panel. This is a widespread problem that GM has refused to acknowledge. There are thousands of people affected by this. This dashboard should be recalled. It seriously impacts our resale value.
The dash cracked out of the blue one main spot and it branched off from there. I just looked up yesterday after getting out of the car and there it was it wasn't there the other day.
The dashboard cracked with no incident to cause it. The vehicle was parked and was noticed when returning to the car. The vehicle is well taken care of and parked/protected with spaces that are covered. There are two cracks, one extends from upper right corner of the passenger airbag and the other starts and extends near the instrument panel. This is a known defect on GM made vehicles manufactured between 2007-2013. There is no event that caused this crack and the vehicle is protected from extreme heat and cold. Non-abrasive cleaning protects are also used on the dash. This happens to a majority of owners of these vehicles and there is even a facebook group with over 4000 members that documents all the problems. This is a safety hazard because if the airbag goes off or a vehicle accident occurs, then small pieces of plastic can easily become projectiles. These vehicles are much to expensive to have these problems with no major event to cause it.
Dash is cracked in 6 different spots; 3 of the cracks being around the passenger air bag. If the airbag were to deploy, the dash would shatter thus causing sharp projectiles to be dispensed in the vehicle cabin potentially causing serious injury to the occupants. The cracks start down where the bolts connect to the body (they extend further down than what can be seen in the photos).
The dashboard has cracked in two locations, at the corner of the passenger airbag cover, and in front of the instrument column. This is greatly concerning because it could cause the airbag to malfunction, or cause other debris from the dashboard to come loose in an accident. This is a known issue and yet no recall has been issued. When in motion the dashboard vibrates violently because the two cracks have compromised the structural integrity and support. The vibrating also causes a significant rattle.
Dash is cracked by passenger airbag and it will not allow the cover to attach properly. Sharp plastic edge may cut airbag when deployed making it useless. Also, there is a recall on the airbag and GM is stating that no parts are available and they won't be for a while.
Dashboard has begun to crack in numerous areas, 1 area that is very concerning is right by the passenger airbag which I feel concerned that if it were to inflate the dashboard would would send projectiles flying. The dash is also cracking severely above the instrument cluster. Upon research this is a issue that the internet is flooded with and GM refuses to address the problem. I contacted GM in regards to this issue and they refuse to take responsibility although at a dealethis ship when I went looking around 4 out of the 5 vehicles for sale on the lot had the same cracks in the same places. I need help from NHTSA to resolve this issue before my family is put in danger in the event of a vehicle accident. This crack seemed to occur when the weather got cold, I turned on my heat and the desk immediately cracked. This is flawed equipment and we as consumers should not have to deal with it.
The top surface of the dashboard has cracked. The crack has reached the area of the front passenger side airbag. The area affected by the cracked dashboard seems loose and makes a loud rattle as I drive.
The dashboard cracked on two locations on the 2010 Chevrolet Suburban ltz. One crack is over the driver's side/steering column which continues to grow. The other crack is located on the passenger side and goes directly into the airbag. This is consistent with other reportings on the internet of fellow Chevy Suburban owners. My car is stored in my garage all day and is not sitting in the sun all day nor has the car ever been in an accident. Chevy has no explanation as to why this happens - just that they are not willing to at least pay for 1/2 or the cost of the new dashboard. I brought the car to the dealership at the beginning of the year and stated that I heard a rattling from the dashboard; asked if they could ensure that the dash was secure. When I picked up the vehicle they stated the dash was fine. The rattling continued for months. After several months, I noticed the crack on the passenger side. Several weeks later, I noticed the crack on the driver's side. The dealership nor Chevy will assist with this issue.
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- Green Bay, VA, USA