This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall: Failure to act on recall on this seven year old vehicle, by manufacture and pine belt Chevrolet, lakewood, New Jersey. Have call the dealer given a case number [xxx]. this is the second case number issued. In July was told by pine belt parts were on order, now all they will give is case number. I want this on record, that I hold Chevrolet, pine belt Chevrolet, and ntsb responsible for not getting these vehicles repaired. Chevrolet should be required to replace these vehicle with new one. Thank you for your time; [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Dashboard cracked along passenger airbag interface. Known defect unremedied by oem. Sharp edges due to crack can hinder airbag deployment as well as shrapnel from the dash in a crash could injure occupants. This is a known defect in plastic manufacture by GM for model years 2007-2011.
Takata recall. The contact owns a 2009 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 16V381000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. Recall date 5/27/2016. Received letter advising of the recall and that I would receive 2nd letter once part was available. I haven't received the letter so I checked the status of the recall and website states: Recall status: Recall incomplete. Remedy not yet available. This is a serious recall that can cause serious injury or even death yet here we are almost 8 months later that still cannot be corrected. Our 2nd vehicle also has the recall so we are being left with 2 unsafe vehicles for our family.
Received notice July 2016 that I would be contacted. Never was so I called allen GMC told them about my recall, made and appointment and drove down met with service advisor steve wacker. He said I cannot fix this as I have no parts. I called 800 222-1020 talked to yvonne and gave her all my info. She put me on hold and burt picked up and I had to give him all the information again. Both these people were in the philippines and said they could not transfer me to a decision maker. Funny how the suits all hide behind these cust serv people. I asked steve and burt how they would feel about putting their wife or child in that seat with the possibility the air bag could kill them as it has others. I asked for a car to drive like Honda has done with their customers. Just a bunch of happy talk at the expense of a family member. I don't care if there is a 1/1000 chance it may happen they should fix it or give you a car until they do. They should not be able to produce or sell new cars until the get this situation resolved. GM is a huge company with lots of resources and it seems a crime that someone may lose a loved one over greed. How soon they forget who was loyal to them when they were in bankruptcy.
- San Clemente, CA, USA
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Takata recall. The contact owns a 2009 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I received a notification by mail that the front passenger airbag and that it needs to be replaced. I have not been contact per by the dealer to schedule a replacement/ repair as it seems parts are not available. This is almost 4 months after the recall notice.
Takata recall - I contacted legacy Chevrolet which is my local dealer. She said me and everyone else has not had their airbags replaced because the dealer hasn't been sent any parts for anyone. Suggested I call GM directly myself to ask why parts are not available.
Takata recall. The contact owns a 2009 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Dash around airbag is cracked along with above instrument cluster. It appears it is identical to all other dash cracks in both location and type on 07-13 Tahoe/Suburban/Avalanche. Obliviously a manufacturing defect coupled with the takata recall could create an exploding dash with extra brittle shrapnel.
A crack suddenly appeared on my dashboard at the top left corner of the airbag the driving on the freeway. Since that time I have been getting random service airbag messages on my dash display and the passenger airbag will not frequently not go on when I have a front seat passenger.
Within the first two years of owning the vehicle it developed cracks all along the dashboard. The cracks got bad enough that recently a large piece of the dashboard fell out. I have attempted to get Chevrolet to help pay for replacing it but they are unwilling and I cannot afford the entire bill alone. I am worried that the airbags will not work and that having electrical and mechanical exposed will cause harm to myself or the vehicle.
My 2009 Suburban has multiple cracks in the dash that continue to get worse. I also have new cracks that go from the natural dash seam to the airbag cover/encasing on the passenger side. This presents the question: If the airbag needs to deploy, what happens if the broken dash punctures it and it doesn't perform at all -or- what if the cracked dash becomes shrapnel and harms the passengers" it was clearly an unfinished design since the underside of the dash is completely hollow, it flaps up and down once cracked. It's no wonder they have cracked all the way across, they have absolutely no support under there. These vehicles are made to tow, get through all sorts of weather and road conditions, and haul a large group. But the dash can't withstand it" problematic.
There is a crack in the dash right in the corner of where the airbag deploys. I am concerned that if the airbag deploys pieces ofm the dash may come off with it. GM denies theres a problem and wont recall.
My 2009 Suburban has a crack in the dash right near the airbags. It is about 1 1/2" in length. I am worried that it will crack worse and cause my airbags to deploy when not necessary or fail to deploy when needed.
The dash broke between airbag and forward edge of dash. I am concerned about the safety of passengers if the airbag is deployed and that sharp dash corner hits a person or the airbag. The dash to the left of the break is sinking down to where the clip holding on the airbag cover is visible. The dash vibrates excessively now while the car is moving. I expect more cracks due to this vibration.
Dashboard of 2009 Chevrolet Suburban cracked in 2 places, including around passenger side airbag and above drivers side instrument cluster/steering wheel. Concerned for the proper deployment of the airbag during potential crash due to the cracked dash that surrounds the airbag. This is a safety issue that needs to be addressed. Hundreds if not thousands of other similar vehicles possess the same manufacturing defect in the dashboard and all have reported large cracks in the exact same area.
A D V E R T I S E M E N T S
- Jackson, NJ, USA