This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Chevrolet Suburban. While the vehicle was in park or drive, all four doors failed to unlock and the key fob failed to unlock the door. In addition, while driving 50 mph, the check engine, stability track disengage, and traction control lights illuminated. The vehicle decelerated. The vehicle was taken to the dealer where it was diagnosed that the oil spilled and caused the spark plugs to fail. The spark plugs were replaced numerous times. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
The contact owns a 2008 Chevrolet Suburban. While the vehicle was parked, the contact's wife proceeded to open the passenger side door from the inside. The chrome paint on the door handle fractured and cut her hand. No medical attention was required. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.......updated 12/30/15 the consumer stated an exterior door handle, that broke off, had to be replaced. Through reseachthe contact discovered chrome peeling off of the interior door causing the passenger or driver to cut his or her hand. Updated 2/23/2016
Complaint to document a safety issue on a 2008 Chevy Suburban. Sharp edges on interior door handles causing serious injuries to the hands of passengers. The chrome finish is delaminating from the interior door handles causing sharp knife like edges as noted on several 2007 GM models in defect investigation report EA10004. My 2008 Chevrolet Suburban has the same problem as described in the previous investigation. Several people have been injured by the sharp edges on the door handles in my 2008 Suburban when trying to open the door from the inside. The sharp edges have caused deep cuts to the hands of my wife, and her mother, as well as minor cuts to others. There is a very serious potential for infection and transmission of disease because of the amount of bleeding from these injuries. Doors handles inherently carry germs, and because the injuries are caused by these door handles, the risk is considerably higher. Based on the research I have performed on the subject, this is a much more widespread problem than previously identified, and is not isolated to 2007 models alone. I have file a complaint the GM customer service in an attempt to resolve the matter. If GM is unwilling to replace these defective dangerous handles, then I will replace the handles to prevent further injuries at my own expense.
Rear hatch door actuator went out. The door is in the locked position and cannot be opened with console button, key fob or exterior handle. There is no way to open the rear hatch from the inside of the vehicle creating a safety hazard for passengers riding in the 3rd seat. The rear hatch is not accessible for use since I is in a locked position and cannot be opened. I have filed a complaint with GM. Their cs representative contacted me to let me know that my local dealership can fix the problem at my expense. Tens of thousands of these complaints have been filed with GM over the last 2 yrs. And there has been no recall for this potentially fatal safety hazard.
I purchased a 2008 Suburban ltz in July 2011. Shortly after we purchased the vehicle 3 of the doors locks have stopped functioning completely, the 4th door works sporadically (driver side, passenger). The locks do not work at all with the keyless entry nor the main lock button from the driver side door. I have been told that it is a problem with the lock actuators malfunctioning and that it is also a well known issue from various dealers and per my research on the internet. In order to unlock the doors, I must manually use the key to unlock the driver side door then unlock all the other doors by hand one by one. Then we must lock all doors manually after entering because the locks also do not lock automatically when you take the car out of the park position. Although the power locks are a luxury, this also becomes a safety issue. A vehicle with an original asking price of over $55,000 should never have this issue and I'm not sure why Chevrolet fails to take action for a clear safety danger. As a mother of 3 children I find this to be a very serious safety issue. A child could easily open the door and fall out of the moving vehicle or if we were involved in a car accident any one of my family members (adult or child) could potentially be ejected from the vehicle, causing either serious injury or worse!! I realize the child safety locks can be activated to keep a child from opening the door accidentally, but that will not prevent a carjacker or anyone else for that matter from jumping in and stealing the car or kidnapping a child. In my opinion, their definitely needs to be a recall issued for this major locking malfunction based on my experience and hundreds of others I have researched.
- Washington, OK, USA
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Failure of power assisted door locks. Doors will not open with power switch. Solenoid has burnt out. GM has recognized problem with faulty parts manufactured in china. Replaced first solenoid that was close to being under warranty. The three other units that have now failed will cost $90 each to replace. Thousands of complaints have been filed with the ntsb and GM but the refuse to do a manufacturers recall.
The contact owns a 2008 Chevrolet Suburban. The contact stated that while driving at various speeds, the automatic door locks would unlock independently. The vehicle was taken to a dealer for diagnosis. The technician advised her that the failure may be due to the lock actuators. The vehicle was not repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was unknown. The current mileage was approximately 87,000.
I'm having problems with the door locks. All of them goes out at some time. I'm not able to get into my vehicle with the key or anything. I'm afraid that there's going to be a time when I'm not able to get into my vehicle for something important or even to get my kids. There are a lot of people with this problem. I think this should be looked into for a recall. Please help! these power lock are defective.
Driver side rear door lock quit working, shortly after that driver door quit lock quit working, took into dealer for repair, said it would be about $1000 for 2 door lock actuator replacements, a few months later the psgr rear door lock quit working.
Door lock actuators fail causing doors to remain locked and inoperable. Several accounts on the internet claim multiple failures at the same time and or replaced actuators failing a second time. Vehicle can not be entered or exited easily in an emergency causing a safety issue.
The contact owns a 2008 Chevrolet Suburban. While parked, the contact noticed that all the electronic door locks would unlock and lock involuntarily. In order to properly use the door locks, they had to be operated manually. The failure also occurred while driving. The vehicle was taken to the dealer for diagnostics, where the technicians stated that the lock mechanism failed. The contact was unaware of the repairs that would need to be performed. The vehicle was not repaired. The approximate failure mileage was 45,000.
The automatic door locks do not work on my 08 Chevrolet Suburban. To unlock the doors you have to use the key unlock the drivers side door and then either climb in the back or over to unlock the back doors and front passenger doors. Or roll down the windows. To lock the doors you have to manually lock the doors.
I own a 2008 Chevy Suburban and two of our outer door handles came off under warranty and the third right after now the fourth has come loose. Judging by many forums found on google this is a frequent problem. I find this also to be significant safety problem since I have little children who cannot get out the car by themselves in this problem hinders the door form opening from the outside in an emergency this could become a life-threatening defect of these cars. I really hope someone does something about this.
The contact owns a 2008 Chevrolet Silverado 1500. The contact stated that when driving at various speeds, the doors would lock and unlock independently with the illumination of the service air bag warning light. The vehicle was taken to the dealer three times for repairs but to no avail. The dealer advised that each component had its own modular but replacing the modular for each component had not corrected the failure. The failure mileage was 20,000 and the current mileage was 24,000.
2008 Chevy Suburban will be in the shop next week for the 3rd time for same problems dealing with front air conditioner ceasing to blow air and problems with door latches & locks no longer able to be activated by remote or front master door activator. Have replaced ac blower motor, resistor, and driver front door lock actuator. It is now the driver back door lock not working. Also, vehicle began running rough; took it to mechanic; sent me on to dealer. Had to replace all fuel injectors and camshaft.
2008 Chevy Suburban has defective external door handles - they break loose from the car body and make the door inoperable from inside - so one cannot exit in an accident.
The contact owns a 2008 Chevrolet Suburban. The vehicle was parked when the contact attempted to unlock the rear passenger door using the key fob as well as the unlock button on the front drivers side control panel. All of the locks except for the rear passenger door unlocked successfully. In order to unlock the door the contact had to manually unlock the door from inside. The vehicle was taken to an independent mechanic where the contact was informed the rear passenger door actuator needed to be replaced. The vehicle was repaired. The failure mileage was 44,500 and the current mileage was 44,550. The VIN was unavailable. Updated 06/07/11 updated 06/24/11
I own a 2008 Chevrolet Suburban. Over a 6 month period, three (3) of the door lock actuators have stopped working and were replaced. Now the fourth one has stopped working. General Motors has done nothing to remedy the problem after making them aware of it. The failure of the door lock actuators is constant. There were no events leading to the failure other than an inferior part. The only way to unlock the rear doors is to crawl over the front seats into the rear of the vehicle. In the event of a traffic accident this will become a safety hazard due to the following reasons. 1. the power locks inside the door and the remote fail to unlock doors 2. there are no key holes on the rear doors to unlock them in the event of a crash 3. this will lead to entrapment inside of the vehicle if the doors are locked in a crash.
Have replaced 3 electric door locks, each several months apart. I Transport several of my grand kids and assume that I have locked the doors with my automatic lock only to find out the plugger is not working. This could lead to one of my children opening the door and following out.
A D V E R T I S E M E N T S
- Hamden, NY, USA