This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Tried to open rear lift gate and window. Could not access either. There is no emergency access, no key or manual entry. Took it to mechanic, checked all fuses, no failures there. Apparently, there is a separate motor for the lift gate and window. I was told by the dealer, you can not just buy the part that is failing, you must buy the whole motor, and cost is $450+,just for the motor !!
GM designed this car with a no key entry for the rear hatch. It does not have an internal manual unlocking mechanism for the hatch. If the car is in an accident, there would be no way to open the rear hatch. On top of this, the rear hatch lock actuator fails for thousands of customers. This either locks the hatch in place, or leaves it unable to be locked. GM needs to do a recall to fix this issue. It is unsafe, and costing thousands of customers upwards of a $400 repair just to correct it at the dealer.
The contact owns a 2006 Chevrolet Suburban. The contact stated that the rear liftgate would not open from the interior or exterior of the vehicle. The key would also not allow the liftgate to be opened. The vehicle was not taken to the dealer nor was the manufacturer notified of the failure. The failure mileage was 96,000.
- Waldorf, MD, USA
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- Philadelphia, PA, USA