This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Chevrolet Suburban. The contact stated that while shifting gears, there was an abnormal clunking sound coming from underneath the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where there were unable to determine the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 238,239.
The rear window lift hinge attached to the glass to the tailgate is defective. After researching this hinge online, I located several with the same problem. This could cause several problems if the glass were to separate during travel and should be a huge safety concern for Chevrolet. The estimated repair cost is $1,300 for a defective part that will just re-occur with in a few years as some of the complainants observed online by new owners of 2 years. This part is defective and not due to normal wear and tare.
- Tampa, FL, USA
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- Lake View, SC, USA