The contact owns a 2002 Chevrolet Suburban. The vehicle has Firestone wilderness, size P26570R16 tires. While driving 65 mph, the contact heard a clicking sound coming from the front tires. He inspected the tires and noticed that the tread was separating. The tire shop stated that the tires were defective. As of July 25, 2007, the tires have not been replaced. The dot number was unknown. The current mileage was 31,163 and failure mileage was 30,000.

- Norwich, CT, USA

My husband and I bought a 2002 Suburban from carmax less than 1 yr ago. We paid an extra $2500 for a bumper to bumper warranty on their "certified used car" program. I noticed that there are tiny rust spots on the hood. Carmax said I need to approach Chevy and there is nothing they can do. But that's not the worst of it: Here I am 8 months owning the car and less than 8,000 miles put on it and I had to take the car in to a tire shop because one of the tires had a slow leak. When they inspected the tires they said take it back to carmax immediately - your tires are separating from the treads and it's very dangerous to drive as is. We took it back to carmax who then said it wasn't their problem, we had to take it to a Firestone dealer. We went to the Firestone dealer, who then said carmax should never have sold us a "certified used car" with the tires in this bad of shape - that they had "covered up the dry rot on the tires" and that it is unsafe. The whole reason why I bought this huge car (and it was expensive!) was so my three children would be safe. I want to take carmax to court, but don't know anything about my rights as a consumer. I tried calling channel 3 on my side out of sheer frustration (I had to take several hours off from work to get this runaround done to me) and channel 3 on your side referred me to your website. I am hoping you can help me!

- Roseville, CA, USA

While driving 65 mph rear passenger side tire tread separated. As a result, the vehicle swerved. The consumer was able to maintain control.

- Tucson, AZ, USA

Family of four on vacation in South Dakota in 2002 Suburban with Firestone tires--less than 30,000 miles, back driver rear passenger tire completely blew apart all over highway damaging wheel well, rear door, etc. Firestone store replaced the tire--we paid 1/3 of cost, said it was a delamination issue. Filed claim with Firestone for vehicle damage--they refuse to reimburse for $2,500 vehicle damage.

- Oak Grove, MO, USA

Purchased new 2002 Suburban with Firestone wilderness le tires. Tires were rotated and properly maintained however with less than 15,000 miles on them all 4 have large hunks of thread missing. Dealer blew it off by saying that it is caused by the 1 mile a day of gravel road that I travel. Tires on other vehicle that I've had including another Suburban, traveling the same road never had this issue.

- Leavenworth, KS, USA

Purchased a surbuban 2002 in Jun 2002. The truck came with Firestone wilderness le. I had the tires rotated every six thousand miles and now I am told my dealer that they are pitted and that this is the sixth occurence that they have seen of these tires being defective. I notified Firestone but they refused to assist me.

- Woodbridge, VA, USA