This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2002 Chevrolet 2500 Suburban 8.1L, has been stalling continuously. It stalls when driving, slow, fast or even at a red light, it doesn't matter. I have had the fuel pump, starter, alternator and batter all replaced. I have read on many sites that I am not the only one with the same vehicle with the same problem.
I have aj 2002 Chevy Suburban w/144K miles on it. The fuel pump was replaced while still under warranty because if the fuel level got too low it would not start. In the last 3 months have had the intermittent shut off problem listed on other complaints. I have had it do it on rough roads and interstate highways. Same thing, engine stops, wait 3-5 minutes engine starts, seems less prevalent when tank is full. Dealership says Chevy sees no overall problem with it, my mechanic tells me a new fuel pump is not too expensive but the real cost is the labor to take the fuel take off and replace it. Total $900-1100, that is outrageous especially for a problem GM knows it has.
While driving on the houston tollway at 65 mph, my 2002 Suburban suddenly and without warning lost power and the engine shutdown. I managed to get the vehicle onto the shoulder without incident after attempting to restart the engine while trying to steer clear of traffic. The vehicle would not start and was towed to lone star Chevrolet in houston, Texas. The bill was $1045.10. They replaced the fuel module and the fuel filter and told me that there had been some problems with GM vehicles dating back to 1999 models on the same problem. Mine had only 70158 mi. I think GM should reimburse me for the cost of repair. I talked to a customer who had a similar problem on his 1999 GMC Suburban and they filed a complaint with GM and was reimbursed for the repair. Fair is fair and I expect nothing less from them.
2002 Chevrolet surburban engine stalled while being driven at 70mph down freeway. Was able to get engine restarted while still rolling. No repair made yet, service technician said many possible causes and would be easier to diagnose if it would not start. Wife's 2000 model chev Suburban had almost identical problem 01/21/2002.
: the contact stated while driving on the highway at 20 mph and pulling up to a toll booth, the vehicle stalled suddenly without warning. The vehicle was towed to a dealership where the dealership determined the vehicle needed a new ignition switch. While driving back home the vehicle stalled again. The vehicle was towed 100 miles to a dealership where the dealership determined the vehicle had a faulty fuel pump. The dealership informed the contact there was a history of faulty fuel pumps with this year, make and model.
- Ligonier, PA, USA
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2002 Chevrolet Suburban that stalls intermittently while driving down the road. This has happened several times in the past two weeks. We took it into the service center where they have told us that the fuel pump will need to replaced at a cost of over $700. There is currently a recall on 2001 models with the exact same problem.
During evacuation for hurricane rita as we were proceeding in traffic our 2002 Chevy Suburban just died. It was as if it was getting no fuel. We had a full tank. The RPM and power steering along with the engine just went dead. Since the hurricane I have talk to 3 other people with Suburban or Yukon that this happen to. The dealership said it was the fuel pump. I now think something is wrong with these vehicles. I have the fuel pump taken from my Suburban.
Purchased a new 2002 Suburban K2500 in Aug of 2002. At 17,000 miles, the air conditioning went out. Dealer replaced the compressor. At 27,000 miles, the fuel gauge showed empty when the tank was full. Dealer replaced rear fuel tank sending unit. At 55,000 miles, the fuel tank again showed empty with a full tank and the engine surged. The dealer (bob steele in cocoa fl) replaced the fuel pump in the rear tank and the sending unit in the front tank under my extended warranty with a deductible. Dealer stated this was not a recurrence of the problem before. At 58,000 miles the car stalled while crossing over a busy bridge/causway at approx. 60 mph. "reduced engine power" glared on the warning indicator, power steering was lost and lights on the dash were flashing erratically. Luckily, I had crested the top of the causway and managed to steer to the tiny shoulder without crashing into anybody. The car would not start immediately, but after trying for fifteen minutes I was able to get it started and drive home. I called the dealer (it was five minutes to closing time) and was told to bring it in the next day. It stalled again at a traffic light on the way to the dealer but started immediately. The dealer replaced the throttle position sensor under my extended warranty with deductible and again stated that none of these fuel/stalling problems were related. The car stalled again recently and the dealer said to bring it in if it happens again. This is starting to become a very dangerous situation that the dealer seems to be very unconcerned about.
Contact owned a 2002, Chevrolet Suburban. He filed a complaint before, and his ODI number was 10099685. While driving vehicle completely shut down. Consumer had to wait for about 15 minutes before starting it again. Consumer stated that he had this problem since purchasing the vehicle. It stalled intermittently. Consumer had the fuel pump replaced a total of five times. Also, fuel filter had to be replaced several times. Consumer stated that onstar called the problem code red. Consumer was told not to drive the vehicle. At 70 mph the vehicle would surge and lurch. Consumer stated that a clanking noise was heard when turning a tight corners. Also, there was an additional incident on 8-26-04.
(1) the engine stopped while on interstate in construction zone on slight hill, it would not restart. (2) the construction zone on interstate 10 was approximately 3 mile long with very narrow lanes and concrete construction barriers on each side & no shoulders. Bumper to bumper traffic and no way to clear the lane or get tow vehicle. (3) a good samaritan towed our vehicle about 2 miles to first point clear traffic. Chevy dealer confirmed fuel pump in tank had failed & replaced pump. This was second pump failure. The pump previously failed and was replaced on 30 Aug 03. Previous failure dealer said keep fuel above 25% & engine would run. The tank was at 44% when engine quit. Fuel tank was topped off before pump tested, engine would run but no pump pressure. Someone will be killed if more failures occur in heavy traffic areas. The emergency good samaritan tow out of the construction area prevented a serious accident as it was getting dark.
While driving vehicle completely shut down. Consumer had to wait for about 15 minutes before starting it again. Consumer stated that he had this problem since purchasing the vehicle. It stalled intermittently. Consumer had the fuel pump replaced a total of five times. Also, fuel filter had to be replaced several times. The consumer stated that onstar called the problem code red. Consumer was told not to drive the vehicle. At 70 mph the vehicle would surge and lurch. The consumer stated that a clunking noise is heard when turning tight corners.
2 seconds after starting the vehicle it stalled. Then, consumer restarted the vehicle, and the failure recurred within 2 seconds. Dealership indicated that they had a lot of complaints on this issue, and it could be due to fuel injection or fuel pump problems. Dealership performed a diagnostic test, but not failure was found.
A D V E R T I S E M E N T S
- Napa, CA, USA