This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Chevrolet Suburban. While driving at low speeds, the vehicle experienced increased stopping distance when braking. The vehicle was taken to commonwealth Chevrolet (155 marston St, lawrence, MA 01841, (978) 687-3000) where it was diagnosed that the driver and passenger side wheel bearing assemblies needed to be replaced. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 05V379000 (service brakes, hydraulic). The manufacturer was made aware of the failure. The failure mileage was 210,000.
The brakes at low speeds were working poorly, causing extended stopping distances. They also made a thumping sound when the ABS system failed. Took vehicle to the dealer and they claimed it was other things besides the ABS system. Dealership wanted consumer to spend money on the brake pads/rotors, and calipers first and then on defective wheel bearing. Took vehicle to mechanic, and stated that was not the problem he recommended to the dealer, but dealer did not want to fix the actual problem. The vehicle had excessive amounts of rust on it (frame, calipers, rotors and non-body parts). The calipers were rusted and leaking. The rotors were warped and corroded and the brake pads were worn and needed to be replaced.
- Cinnaminson, NJ, USA
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- Lawrence, MA, USA