This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2001 Chevy Suburban made a clunking noise in the steering column. I took it to the dealer and they lubed the steering column intermediate shaft for $110. When I got home I looked this problem up on the internet and found lots of complaints and there is a service bulletin about this problem and a replacement shaft to correct what appears to be a factory defect. I can not find the service bulletin and would appreciate some help on finding it. I feel that I should be reimbursed for the work done and want my vehicle to get the replacement shaft.
When the steering wheel was turned or vehicle driven over a pump in the road entire steering wheel and column shook. Vehicle was taken to a dealership, who acknowledged the problem and packed the steering column. The problem recurred a year later. The manufacturer was contacted, but didn't acknowledge the problem.
- Raeford, NC, USA
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- Anaheim, CA, USA