This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Saturday, January 26, while driving, the rear axle separated from the Suburban. The wheel was drug 306 before coming to a stop. There was no warning that failure was immanent. I purchased the new Suburban from les marks 8/30/99. The Suburban was serviced only at les marks. On 1/30/01 the Suburban was repaired at les marks for a thumping noise in the rear end. The les marks service department replaced the case, side gears and flushed the housing.
Friday June 6, 2001 my wife and five kids left from huntsville, al to go to pensacola, fl for the weekend, they got about 250 miles and the rear end blew out on our 1999 Chevy Suburban lt K1500. The was a "klunk" as she was travelling 70mph on I-65. There was a dealership in sight, so I had it towed there, and the following Monday I called to get an estimate. I was told the rear end housing had a hole blown through it. They wanted to charge me $1,900 for a used rear end, and $250 for labor. The labor sounded reasonable, but the $1,900 was outrageous. I contacted the Chevy dealer in pensacola and located a used rear end with a 12 month parts and labor warranty for $1,200, so I called a flat bed wrecker and paid $220 to have towed to pensacola for repair. I called Chevy customer service and filed a complaint against the greenville dealer and on the vehicle itself (file #C04557412). The first cr I spoke with took the information, but was not very helpful beyond that. My own mechanic who repaired the vehicle examined the rear end and said it looked like there was no seal or leakage problem but that something inside just gave out and went through the housing. We had owned a 93, C2500 that had a problem with the rear end seal after 140,000 miles, and that is a little more understandable, but 72,000 miles seems like a very premature death for a rear end to incur an internal failure. I called Chevy customer service back and spoke with a judy franco. I told her what the mechanic said about the rear end and she said they would look into it further. She reported doing some investigating and said that there was nothing Chevy would do. She and a service rep in pensacola said they doubted that Chevy would do anything for me because of the mileage, and because I did not have it repaired at the dealership. Although the rep in pensacola told me that if the vehicle was under 60,000 miles that, it was possible that something could have been done in the way of compensation.
Vehicle pulls left and right and chatters vibrates. Consumer had brakes replaced 5 times in last 30,000 miles. Dealer has invested time in trying to rectify vehicle, such as checking tire and working on front end. If brakes are applied in a emergency situation vehcile will dive into another lane. Dealer hasn't been able to find a remedy at this point. Axle seals were leaking in front. Vehicle would not start in the am, had to be jump started.
Aparently the rear axle broke causing the vehicle to go out or control hitting another vehicle, careening off the road and rolling over coming to rest on its top. My wife the driver suffered heavy brusies, cuts and bumps.
- Meridian, MS, USA
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Aparently the rear axle broke causing the vehicle to go out or control hitting another vehicle, careening off the road and rolling over coming to rest on its top. My wife the driver suffered heavy brusies, cuts and bumps.
On 8/29/00 my wife was traveling North on hwy 19 between meridian and collinsville ms, at approximately 2:20 P.M. when without any signs of vehicle trouble or malfunction the vehicle suddenly and misteriously when out of control and subsequently hiting another vehicle and running off the highway and over turning and coming to rest on upside down. Thankly my wife was wearing her seatbeat which probably saved her life. According to the highway patrolman that was at the accident scene and and eyewitness the rear axle on our vehicle broke causing a sudden and total loss of control. I have sent an email to general motor corporation regarding this accident but have not heard from anyone as of yet. This was very serious accident that has the appearence of a manufactor's defect. It could have ended in total devistation had my 3 year son or my 5 month son been in the vehicle at the time or if my wife had not being wearing a seat belt. Needless to say this accident needs to be throughly investigated by GM and the NHTSA. Please contact to further discuss this incident.
A D V E R T I S E M E N T S
- Hendersonville, NC, USA