This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1999 Chevrolet Suburban. As of 4/28/04 with only 47K miles, A/C compressor defective & dealer will not replace in spite of several attempts to repair before warranty expired, as soon as 3 months after purchase in October of 2002. Replaced brakes 3 times at our expense. Dealer (bob neill Pontiac in winston-salem, nc refused to repair under warranty), steering problems, attempted repair, again at our expense. Replaced door locks and window mechanism's at our cost. Total piece of junk. Will never buy from bob neill Pontiac in winston-salem, nc again & will never buy another GM product. Just bought entire fleet (6 trucks) from Chevy. Dealer N kernersville, nc). Waiting with baited breath for the entire lot to break down. Completely disgusted with GM.
Consumer has several problems with vehicle: Front end pulls to the right and left while driving, there are front end alignment problems, it has been aligned, however still pulls to the right and left. Engine is burning antifreeze, when checked shortly after vehicle was serviced the oil was down 2 quarts, vapor recovery tank was empty, antifreeze/water level in antifreeze in radiator was down 1 quart, head gaskets leaking antifreeze into the combustion chamber and burning the antifreeze, check engine light illuminated, coolant level in radiator dropped once the engine was started, there was a minute amount of exhaust gases coming out of the filler neck of the radiator and the water level slowly dropped in the radiator. Vehicle pulls drastically to the left while braking, dealer has replaced brake pads and rear shoes and has refaced rotors and drums, pulling still exists, dealer also replaced the proportioning valve. Transmission makes a ticking noise. A specialist looked at vehicle and observed that when the engine was started, it charges at 15.1 volts direct current which is overhcarging the batter, even after vehicle ran for 15 minutes, the vehicle was still charging at $14.71 volts, the battery has failed 4 times, it has leaked and corroded, check gauges light came on and all gauges went crazy. Vehicle idles high, dealer replaced idler air control valve. Driver side mirror will not turn side to side, dealer replaced faulty mirror switch.
My new surburban and several of those that I looked at have windshield visual distortions. Example: Vehicles looks taller and skinnier or shorter and wider than they are. It has a number of these optical ripples. The distortion, like a carnival house of mirrors, makes me dizzy and confuses speed judgements--vehicles suddenly seems bigger and closer, or smaller and farther away. Outside left hand rearview mirror likewise has ripple effect. This is ridiculous.
- Boerne, TX, USA
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- Winston Salem, NC, USA