This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Chevrolet Silverado. The contact stated when she was pulled over to the side of the school entrance to pick her child up, she observed that the "service power steering" warning had illuminated on the instrument cluster. The contact stated that the steering wheel was very hard to turn to the left or right. The contact stated that she turned the vehicle off and on and the power steering functionality had returned. The contact stated that the failure re-occurred while she was driving at approximately 30 MPH. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 18V586000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.
The contact owns a 2015 Chevrolet Silverado. The contact stated that while driving at 15 MPH and attempting to complete a turn, he became aware that the electronic power steering was not functioning. After restarting the vehicle, it returned to normal functionality, but the failure became an intermittent occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number:?18V586000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 127,000.
What component or system failed or malfunctioned, and is it available for inspection upon request" The power steering. How was your safety or the safety of others put at risk? I was unable to steer the vehicle properly, this poses obvious risk while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? It has happened to me several times. It has not been reproduced by a third party. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No warnings. No known issues.
The Contact owns a 2015 Chevrolet Silverado. The contact stated that the steering wheel failed. The steering wheel locked when driving at low speeds, the steering wheel also locked when attempting to park the vehicle. The contact stated that there was no warning light before during or after the failure. The vehicle was not taken to the dealer to have a diagnostic performed. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 140,000.
The contact owns a 2015 Chevrolet Silverado 1500. While driving at slow speeds and making a right turn, the steering became difficult to operate. The vehicle was taken to john watson Chevrolet (3535 wall ave, ogden, ut 84401, (801) 394-2611) where it was diagnosed that the power steering pump needed to be replaced. The vehicle was repaired, but the failure recurred two days later. The contact stated that the failure was intermittent. The vehicle was not included in NHTSA campaign number: 14V719000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
- Roy, UT, USA
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The contact owns a 2015 Chevrolet Silverado 3500. While reversing the vehicle and then attempting to drive, the steering wheel became difficult to maneuver and suddenly functioned normally without warning. The failure occurred on numerous occasions. The contact called the john watson Chevrolet dealer located in ogden, ut 84401 and scheduled an appointment for the failure. In addition, the contact took the vehicle to teton motors in jackson, wy 83001 and was informed that the failure was related to NHTSA campaign number: 14V719000 (steering), but did not confirm if the VIN was included. The VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 30,000.
I have experience a temporary loss of electric power steering (eps) assist followed by a sudden return of eps assist, particularly during low-speed turning maneuvers. This temporary loss of eps does not happen very often. The last time it happen I was making a right hand turn off of the highway, it felt like I lost the power assist for a second, than it came back. Before this happen, I have had several experiences over the last two years where the steering feels like it sticks when starting a turn at start of forward movement. I have talk to the dealership where I bought the truck, they even looked at it once and said they could not find anything wrong. I talked to them again after it lost the last experience and they said there was no recall for my truck. It doesn't happen often enough for them to determine the failure.
The trucks have a vibration that is felt in the steering wheel, floor, seats, accelerator and brake pedals etc. While driving. The major consensus it that the worst speed it 76 mph, yet it is felt to a lesser degree at any speeds, with some being worse than others. There are a large number of trucks with this issue, yet General Motors refuses to do anything about it. It began within a couple weeks of purchasing my truck. I found people first reporting the issue in 2015, and more recently it continues with the 2015 and 2016 model years.
I was involved in an accident on 1/15/16 in which I was sideswiped by another vehicle. Upon impact, I had no brakes and no steering control. This caused me to rear end another vehicle and hit a tree head on. The airbags never deployed. I was unable to stop the vehicle or control it. I could have been killed or killed someone else. I am very concerned. I have had the truck in the shop on several occasions with electrical issues, yet the dealership could not find anything or it was minor corrections. I have been very concerned with the electronics of this vehicle since I bought the truck in August 2015. The insurance company totaled the truck.
Ignition switch and key came out of steering column while driving. When I pulled off road and parked, the ignition switch internals and key came off in my hand. Not able to shut engine off. Called onstar, they could not shut off engine. Truck was flatbedded to dealer while still running. Risk of steering wheel locking causing loss of control. Steering wheel makes clattering noise not connected to wheels at times. Instruments dimming and flashing when turning wheel at times
After parking and removing key steering wheel disconnects from front wheels, makes a rattling noise as if some metallic part is loose and then then jams, making it difficult to rotate ignition key to start truck again. Other times power steering assist is lost and truck is difficult to steer.
Use this truck for commercial purposes to haul trailers. Truck has turned off while driving 4 times. Three while driving with trailer when it hits rough road or under construction road and takes hard jolt to front end. First you are driving, then you hit bump or dip in road and you notice you have no steering, when you look down you notice whole display is shut down ( like it was never on) with no warning lights displayed. You have to put truck into neutral while driving and restart. Last time it happened had 30 foot trailer on truck and were in a downhill position with a turn and no steering capability ( no antilock or trailer brakes because they need electricity to operate)and 300 ft from going off embankment and then dropping 100ft into a gully. The trucks whole electrical system turns off shutting down everything in the truck. Own 7 trucks and have owned 20 plus trucks over the years. I have had design flaw issues and just fluke issues that just happen to that one truck. This really seems more like a design flaw, either in ignition with their new keys ( have a 2012, this ignition is defiantly different) or the electrical system, or maybe they added some sensor that shuts truck off if in a front end impact. If I am right this will kill someone, the truck gives you no warning before turning off and most people are unaware they can shift a car into neutral and restart while driving and since it has happened while pulling trailers this is very dangerous not just for the driver and passages of the vehicle but every other car or truck on the roadway with it. Example of this, the last time when we could not steer and could not go with the turn of the road, there was a car in the second lane and the trailer went into that lane, the car had to make evasive manuviers to avoid impact with trailer.
While driving at high way speed ( 70 mph posted limit ) and making a right hand long sweeping turn the trucks steering would stick or lock in the turn position. This condition would require a me to force the steering wheel back to center. At this time the condition only presents its self during highway speeds and long gradual right hand turns. This happend 6 or 8 times on my 800 miles trip. The dealer can not replicate this issue and as a result will not agree to repalce any steering components at this time. A quick internet search indicates many others have this same steering issue with their 2015 Silverado with eps steering and their dealers are alos unable to repair the problem. If this was an issue at parking lot speed I may not even care but at 70mph then it happens it gets your attention very fast. I called Chevrolet customer service and they claim no report of such an issue. As a result I wanted to at least report the issue so it is a matter of record.
The contact owns a 2015 Chevrolet Silverado. The contact stated that while driving at 60 mph, the interior of the vehicle vibrated. The vehicle was taken to a dealer multiple times. The technician was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 200.
New truck, 15372 miles, no off roading or rough surface driving. Pulls to the right. Concerned about suspension/steering failure. The vehicle pulls to the right. Two Chevy dealers have looked at the issue with negative results. There is no reason other than manufacturing error that would cause the problem. Both Chevy dealers have reported that the tires are in good condition and one did an alignment. The alignment, I paid for, did not resolve the issue. I am concerned because I use the vehicle to pull a travel trailer as it is designed for. Chevy, in my opinion, is not responsive to my concerns. I am concerned about loosing the ability to control/steer the vehicle if the unidentified issue is not discovered or resolved by Chevy. I propose that defective parts, or tires have been used on the vehicle when built and they are failing. Sincerely the consumer stated the vehicle pulled the right. Updated 10/15/15
The contact owns a 2015 Chevrolet Silverado. While driving 25 mph, the steering wheel shook violently and the brake pedal vibrated. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 5,000.
When shifting the vehicle out of park, if the tilt steering wheel is in the full up position, and the shift lever is pulled fully rearward so as to shift out of park, then the shift lever will hit and be stopped from moving by the ignition key. If you force the situation by pulling back and down with more than normal force, the key and key switch takes quite an abnormal load from the shift lever. I reported this to the local dealer and was told that this is normal, because someone else had reported the same problem. This is not normal. There is an easy solution to this problem. The handle part of the ignition key needs to be shorter. If this situation is not fixed, I fear that the ignition key switch assembly will eventually take damage.
A D V E R T I S E M E N T S
- Sapelo Island, GA, USA