This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Chevrolet Silverado. The contact was informed by an independent mechanic that the rear rotors were worn out, which caused the parking brake to malfunction. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 167,000.
I have a 2002 Chevrolet Silverado $wd extended cab short bed truck. This vehicle was purchased new by me. Currently the vehicle has 39,950 miles on it. Since approx 12,000 miles I noticed longer stopping distances. I took it to selling the dealer & was told everything was normal. This weekend I installed new ac delco front brake pads & installed new wagner rotors. Upon removing the rotors I couldn't help but notice that there was a issue with the old original never cut rotors. The rotor surface was deteriorated hence causing the problem with loss of stopping distance. Note: The brake pads were the original GM. I am a state certified inspection mechanic. After surfing the internet & seeing al of the complaints from other Silverado owners I couldn't help but to file a complaint. If this was addressed earlier maybe I would of felt more comfortable driving this vehicle more. As you will see the usual low miles we drove other vehicles instead.
- the contact stated that when the parking brake on the 2002 Chevrolet Silverado 3500 was engaged it would only hold the vehicle for a few seconds. The contact stated that once he exited the vehicle it would roll away. The contact stated this happened when vehicle was parked on a flat surface or a hill. This contact stated this resulted in numerous crashes. The current and failure mileage was 30000. There was a recall repair completed for this problem; however, the problem recurred. The contact stated the rotors were pitted and rusted, which made it difficult to stop the vehicle. The dealership inspected vehicle. However, did not come to any conclusion as to what causes this to happen. The dealership refused to perform any service on the vehicle. The vehicle currently has 30000 miles.
: the contact stated while traveling various speeds, the brakes squeaked and when the brake pedal was depressed, the vehicle shimmied. The dealership determined the rotors were rusted from the inside out, and needed to be replaced.
Brakes failed during emergency stop, nearly causing serious accident. Chevrolet dealer cited rusted brake rotors. Chevrolet refused to pay for repair, claiming (according to dealer) low mileage (17,031) indicated truck "sat" too much, promoting rust. Rear rotors replaced in June, 2005. Front rotors were repaired but have now been identified as rusted and in need of replacement (August, 2006). Two dealers have acknowledged that parts (composite rotors) are of inferior quality and have expressed their frustration that GM has not recalled. Chevrolet refuses to acknowledge the problem or to assist in repair cost, calling the situation a "maintenance issue" caused by the environment (case # 1-427-765-013). Chevrolet claims this is the dealer's diagnosis, although the dealer clearly stated to me that the parts are inferior. I requested a copy of my file and was refused (Chevrolet calls it "proprietary" information).
- Kent, CT, USA
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: the contact stated a manufacturer recall letter # 85068 was received for corrosion of the vehicle speed sensors. The corrosion made them inoperative. The vehicle was taken to the dealership who determined the sensors could not be removed without damaging the rotors. The repair was offered at cost,
: the contact stated while driving at 10 mph, the vehicle was difficult to stop when depressing the brake pedal. The vehicle was taken to the local independent repair shop for inspection. The mechanic discovered all 4 rotors had deteriorated. The rotors were replaced and the vehicle operates normally. Updated 5/2/2006 -
: the contact stated while inspecting the brakes on the vehicle corrosion was noticed on the rotors. The vehicle was taken to the dealership for inspection. Upon inspection, the dealership determined the rotors needed to be replaced. The contact replaced the rotors and notified the manufacturer.
: the contact stated while depressing the brake pedal the vehicle vibrated. The vehicle was taken to an independent repair shop for inspection. The repair personnel determined the rear rotors were deteriorated and needed to be replaced. The vehicle is currently at the repair shop awaiting repairs.
: the consumer stated all 4 rotors were peeling along the laminations and exposing the metal plates. There was no evidence of rust, just extreme an breakdown of the material. The vehicle was not exposed to hazardous or severe weather conditions. Although the rotors continued to deteriorate, the vehicle has not been seen by a dealer.
: the contact stated the rear passenger side brake rotor busted while driving at 20 mph. The contact was depressing the brake pedal to the floor with little braking capabilities. There were no visible road hazards which could have caused the rotors to fail. Prior to this failure the vehicle was taken to the dealership. Upon inspection both rear rotors were rusted. According to the dealership this was normal. The defective rotors were replaced. Updated 1/25/2006 -
The contact complained about ABS brake problems. The vehicle was taken in to the dealership numerous times to have the ABS brakes worked on. The ABS light came on. They took the vehicle to the dealership the first time to have the light checked. The problem with the light was repaired. The second time the vehicle was taken to the dealership to have the rotors changed. The third time the vehicle was at the dealership the brake pads were changed. Also, the rotors were turned. The fourth time the vehicle was taken in to the dealership it was still having the same problems. Repairs to the vehicle were made at contact's expense. At this time there was NHTSA recall campaign 05V379000. Recall repairs were done. The vehicle currently has the same problems as before. Updated 03/03/06.
The contact received NHTSA recall campaign 05V379000 concerning the ABS brakes. Upon inspection by the dealer the wheel speed sensors were in excellent shape. All four rotors were completely corroded, and in needed replacement. The rotors were replaced at the contact's expense. The manufacturer was notified. They offered a partial reimbursement for yearly maintenance.
Both rear brake rotors for 2002 Chevy Silverado had to be replaced due to corrosion. The vehicle had only been driven 2,525 miles between the last service yet no brake problem was noticed by the technician at that time.
Replace rear rotors on vehicle with 27,000 miles on it. Little wear on pads. Mfg rotors were obviously defective. I have original rotors and the metal is breaking apart.
The contact stated that the brakes on H 2002 Chevrolet Silverado were bad. At low speeds the truck will not stop. The contact noticed this a couple of weeks ago. When he took vehicle to the dealer they replaced some sensors, and it was still doing the same thing. The pedal went to the floor. NHTSA recall 05V379000 regarding the ABS brakes was issued. But the state of Virginia was not included in the recall. He has not yet talked to the manufacturer. Also, was having problems with the rotors. The contact had to replace the rotors at 40,000 miles about a couple of months ago.
The contact stated the right rear brakes were grinding. The contact took vehicle to dealer on 6-27-05 and they replaced rear rotors and pads. However, the problem recurred. The pedal jerked/ pulsated when put the brake on. It happened at any speed. This vehicle was not included in recall 05V790000 due to VIN. The contact felt this vehicle should have been included.
2002 Chevy Silverado 1500hd crew cab. During regular brake inspection found all 4 brake rotors rusted beyond service limits. Half of rotor face rusted away on inside of all 4 rotors. This is causing extended stopping distances. Truck unable to stop with any type of load. Truck was purchased with a towing package. Truck has 56K miles. All 4 rotors and brake pads will be replaced at owners expense.
The contact states when coming to almost a complete stop the sensor that detects ABS kicks in and vehicle just keeps going. This happens at low speeds of 5 mph or less. Once the ABS kicks in it almost seems like vehicle accelerates. He noticed this about 2 weeks ago. Mechanic had him call the GM dealer, and they verified the problem. But because there was not a recall they could not do anything. Also called the manufacturer, and they made an appointment to diagnose the problem and go from there. When the contact bought the truck it had 19,000 miles on it. At 21,000 there were brake problems. Had new rotors/pads put on the back, resurfaced the front and put pads on the front. At 37,000 the contact was on a trip and the brakes starting clattering and screeching from the back. They told him the discs were so rusted they destroyed the brake pads, and he had to replace everything.
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- Venus, TX, USA