This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a?2017 Chevrolet Silverado. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V761000 (Service Brakes, Hydraulics, Service Brakes, Electronic Stability Control). The contact stated that while driving at 55 MPH, the brake pedal was depressed; however, the vehicle failed to reduce speed and stop immediately, which caused the contact to rear-end another vehicle. The contact sustained injuries and received medical attention. A police report was filed. The vehicle was towed to a tow shop. The vehicle has not been deemed totaled. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.
The contact owns a 2017 Chevrolet Silverado 2500. The contact stated while driving in reverse down a hill there was an abnormal popping noise detected. The contact depressed the brakes however they were soft and failed to respond. The accelerator pedal was depressed but failed to respond. The emergency brake was engaged however, failed to respond. The contact crashed into the mountain. There were no warning lights illuminated. There were no reported injuries. The vehicle was restarted and worked as designed. An independent mechanic test drove the vehicle but was unable to determine the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 126,047.
The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at various speeds, an abnormal clunking sound was heard coming from the vehicle. The contact also stated that the oil level was always low. There was no warning. The vehicle was taken to the midway Chevrolet located at (2323 w bell rd, phoenix, AZ 85023) where the technician repaired the vehicle under NHTSA campaign number: 19V645000 (service brakes, hydraulic), the failure recurred. The manufacturer was made aware of the failure and told the contact to take the vehicle back to the dealer. The vehicle was not repaired. The failure mileage was approximately 3,000.
While coming to a stop in turn lane, brake assist light came on. Intermittent issue. After couple days of experiencing, I take truck in to find out about recall. They perform reprogramming. Doesn't fix issue. Tell me I have to pay diagnostic fee. Thy find vacuum pump needs replacing. They covered cost under "special coverage" because they know it's faulty (but not covered already under recall?). they say it's fixed. I pick the truck up, brake assist light comes on driving out the parking lot. Take it back next day. They tell me "pin" in the connector is broken causing "ground fault." They charge me $500+ to run new wire in wire harness. Same connector that would have to be touched while replacing vacuum pump. I pay to have pin fixed. 3 weeks later, brake assist light comes back on with same exact symptoms. This time, they tell me ecbm need to be replaced. Not just reprogrammed. Somehow, the prior times, the error code wasn't stored. A) errors aren't being stored B) they're covering their warranty cost by charging for other adjacent parts C) brake assist issue going on for nearly 8 weeks now unresolved. They need to expand their recall to include adjacent "connectors" which the dealer admits hardly ever fail. Also should include vacuum pump not just as special coverage. Also, recall should expand to replace ecbm because apparently they aren't storing fault codes when they occur. I read this same thing across many forum posts online. All the same issues. Hard braking, or soft mechanical brake feel. I've now spent 1100 dollars on a problem that falls squarely within the description of the recall. They tell me that "these parts" aren't covered under the recall. I say, expand the recall. Recall states they don't have to include this in sec filings. I think they are under representing their true costs. My GM case #9-5696419690
The contact owns a 2017 Chevrolet Silverado. The contact received notification of NHTSA campaign number: 19V645000 (service brakes, hydraulic). The vehicle was taken to uftring Chevrolet (1860 Washington rd, Washington, il 61571) and repaired under the recall campaign. The contact stated that while driving at 27 mph, the brake pedal was depressed however, the vehicle independently accelerated with the ABS warning light illuminated. The contact regained control of the vehicle and resumed normal driving. The same dealer was contacted and an appointment was scheduled to have the vehicle diagnosed which was still pending. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Al these lights came on out of no where one cold day. Steering assist, ABS, break. Also service trailer brake, service stabilitrak. I went online there are so many people with the exact issue. Recall your mistake and fix your problem. Don't screw the customer. I locked up my brakes because the car in front of me and I almost hit them due to my ABS not working I fish tailed sideways. It's a matter of time before someone is hurt. It is a big issue many people have spoke about. I also explained to the guy when I scheduale the recall to be fixed and he said that my lights out a different issue the recall is just a program update for something with the brakes. Then I bring it there 45min later they cant update the truck and complete the recall due to the lights on in the truck!!! I'm just upset I explained everything before appointment and still got screwed. Also after looking there is a lot of people with the exact problem as me.. weird
Stability track warning, ABS and brake light warning all appeared on same day after moving from parking spot and turning out. Cruise control not working. Power steering is strained.
Trailer brake control module light illuminated in the dash. This may cause the vehicle to be inoperable unexpectedly. This part may be associated with a reprogramming issue that was on another recall. Customer is burdened with repair costs and the module is in high demand as part of a 'national recall'. I have been waiting 6 weeks for the back ordered part. I was told it was delayed as result of a labor strike.
The contact owns a 2017 Chevrolet Silverado. The contact stated that while traveling at 70 mph, the brakes failed to operate. The contact was able to stop the vehicle with his emergency brake and pulled the vehicle off to the side of the road. The contact took the vehicle to bob stall Chevrolet (7601 alvarado rd, la mesa, ca 91942) to have the vehicle serviced under NHTSA campaign number: 19V645000 (service brakes, hydraulic);however, the dealer did not have the parts to service the vehicle. The vehicle remained in their possession for 6 weeks. The contact requested a loaner vehicle which was denied. The manufacturer had been notified of matter and have offered no assistance. The vehicle had not been repaired. The failure mileage was approximately 41,000.
My 2017 Silverado is experiencing a very hard brake pedal at slow speeds. I took it into the dealership in October 2019 for the recall pertaining to this issue where they reprogram the braking unit. I had taken it in for that recall just as a preventative measure but now 4 months later I have a very hard brake pedal at slow speeds. I had not had a braking issue until now. When it acts up the pedal is so hard it makes it difficult to stop the truck. It seems to have a hard brake pedal when I'm going slow as in bumper to bumper traffic or parking the vehicle in a parking lot while applying the brakes off and on while doing so.
Had recall performed to address hard breaking at slow speeds. Now the truck is harder to stop at slow speeds and GM will not fix the problem. They know it's the vacuum pump and booster and expect me to pay for it.
Recalled at dealership for brake software adjustment. After recall brake peddal periodiaclly in hot weather compresses co.pletly to floor and makes loud squeeking sound. Truck is hard to stop when this happens. Vehicle ws in slow moving approach to parking lot.
This complaint deals with the brake recall coming from GM. I did take the truck to have the brake system reprogrammed. I had no issues until after the reprogramming of the system. While in parking lot going less than 5 mph. I pulled into a parking spot placed the truck into reverse to straighten out and during the process of pulling back into the parking space straight. When I went to depress the pedal it was very stiff, it actually seemed as if the brake pedal was pushing back at my foot and the truck did not stop when it was expected to. Luckily, there was no car in the space in front of me allowing for the truck to come to a stop with no accidents or incidents. This at occurred approximately 73,500 miles. I did notify the dealership about this and they are replacing the vacuum brake pump free of charge. However, if circumstances were different this issue may have resulted in an accident.
Safety recall calibration to vapor brake system done. After recall completed brakes when pumped more than 1 time the brake pedal recedes to lowest level before stopping and other instances brake pedal only compresses down slightly with increased effort to stop. A load squeaking noise is associated with brake pedal going down far to floorboard. Before recalibration of vapor system per recall notice this was not as frequent a problem. Chevrolet dealership is not acknowledging or reproducing this absent problem. They refuse to assist further as per cevrolet customer support they will not repair unless they drive and find problem. They diagnosed it as no problem the vehicle is in motion coming to a hopeful stop when problem occurs
The contact owns a 2017 Chevrolet Silverado. The contact received a recall letter for NHTSA campaign number: 19V645000 (service brakes, hydraulic). While driving 45 mph, the brake pedal was depressed, but the vehicle failed to brake immediately. As a result, the contact rear ended another vehicle. The air bags did not deploy. A police report was filed. There were no injuries on the scene; however, the contact mentioned that the other driver complained of back pains afterwards. The vehicle was not taken to a dealer for diagnostic testing or repairs. The vehicle was taken to an independent mechanic for the body repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
I was at a red light holding the brake pedal, suddenly it became really hard to press and the braking was limited. Tried pumping the brake pedal a few times but problem persisted. Light turned green finally and cautiously I gave it a little gas and stepped on brake pedal to see if I was going to have to resort to a plan B. seemed to work once I got moving but definitely not normal
Vehicle was in for a recall 1 week prior to recalibrate a possible error in the vacuum assist pump to brake system. This week, stopped at a stop sign on a highway, posted speed 45 and the brake disengaged and vehicle lurched forward. Called dealer, service tech says known issue, GM has issued an extended warranty to this model to repair/replace the part known to be faulty. Tech said GM should have mailed a letter saying that if, and only if the brakes failed or became hard to press, bring vehicle in. If there had been a pedestrian or vehicle close, I would have hit them. Bringing vehicle in after the fact would be too late. My vehicle qualified for the free repair so it is being repaired now.
A D V E R T I S E M E N T S
- Dacono, CO, USA