This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Thursday, August 6, 2015 at approximately 1:20 pm natchez railway employees [xxx] were attempting to start vehicle #1828 which was being stored on the grounds of the natchez depot. Vehicle #1828 is a 2002 Chevrolet 2500 pickup truck with VIN #[xxx] and had been driven from the grenada railway approximately three weeks prior. [xxx] was sitting in the driver's seat and the battery appeared to be dead. When he pulled the hood release latch, the passenger side air bag activated with a large bang and the cab of the truck was filled with a white powder. [xxx] suffered a slight ringing in the ears from the noise. A check with the General Motors website indicates this vehicle is not subject to any recalls, especially for defective airbags. At the time of the incident, the air temperature was approximately 95⁰ F with 60% humidity. The vehicle has been parked for over two weeks with the doors and windows closed. Daytime high temperatures during this period have been in the 95⁰ to 100⁰ range. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2002 Chevrolet Silverado. While driving approximately 45 mph on normal road conditions, a vehicle crashed into the front of the driver side. The contact was transported to the hospital after sustaining injuries to the head, neck and lip. The ambulance and police arrived and a police report was filed. The air bags failed to deploy with the massive level of impact. There were no warning light indicators illuminated on the instrument panel after the crash. The front end of the vehicle sustained severe damage. The vehicle was towed to a collision center and the vehicle was repaired. The contact had concerns of the safety risk involved. The failure mileage was 40,000 and the current mileage was 55,000.
The contact owns a 2002 Chevrolet Silverado. While driving 30 mph, the contact struck a deer and swerved into a ditch. His chest slammed into the steering wheel and was injured. The air bags failed to deploy and the seat belt did not retract. The driver's side bumper was crushed into the front grill all the way across to the passenger side of the vehicle. The contact called the insurance agent, but no police report was filed. He was the only occupant in the vehicle and the seat belt was worn properly at the time of the crash. There was no maintenance performed on the air bags or seat belt prior to the failures. The contact filed a complaint with GM concerning his air bags and seat belt (complaint number 71-670143505). GM is not taking responsibility for the air bag failure. In addition, no one came out to inspect the vehicle. The failure mileage was 61,752.
While driving vehicle was in a frontal collision, but none of the air bags deployed upon impact. The driver was not injured because they were wearing there seat belts.
- Lancaster, OH, USA
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Consumer states that when hit at 55 mph in the front center of the vehicle the air bag did not deploy causing minor injuries to the consumer. Dealer notified.
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- Natchez, MS, USA