This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My truck frame has rusted completely through. I have holes in my truck frame. I also have my rear shocks have broke free from my frame. I went back to the dealer the first week i had the truck to have my bed liner installed. At this time i pointed the rust and undercoating that was falling off. The told me they would take care of the problem. I assumed they would, my mistake. I had to go back 2 other times for warranty work on my drive train. Both times I complained about the rust. Each time I returned it was getting exponentially worse. Both times they told me Chevrolet would do nothing about it. That the rust was "normal" Now I have a truck that is not even 10 years old with my frame falling apart.
I bought a 2013 silverado truck with 30,000 miles. I paid $30,000. A year and half later the engine blew. It was 3 months after warranty and I had to pay $8000 to replace. 2 yrs later I heard a very disturbing noise. Mechanic assess and said frame is rusted through. Tubing, gas tank following off. Suspension so rusted it was a miracle it didn-??t just fall apart. I again bring it to Chevy (now a 3rd owner in 5yrs) and they tell me they will give me $1000. I still own almost $6000 on the loan due to the engine. There are major issues with this truck. The wax coating they used and poor steel excelled the rust at a rapid pace. If you recoated this with rust resistive spray it would void all warranties. I am now 5 years in with a blown engine and rusted through frame. Chevy has no other solution except to add my balance of that truck into a new loan and buy another. They knew this issue and had multiple opportunities to fix and /or notify. The engine also has class action in a few states because if faulty oil consumption doing damage and blowing engines. There should be some major recalls. I see hundreds upon hundred of people complaining of the same thing. Now I-??m out a truck with no value. Cannot work etc. Very financially devastating. GM is incredibly dishonest and knowingly selling defective trucks.
I was told from a mechanic that the header where my spark plugs go is wrapped do to the manufacturer and is causing the spark plugs to misfire. The truck has died at a stop, is causing the truck to run horrible. I am sorry if I am not explaining it all properly. My dad bought this truck brand new in 2013 and he passed away in 2015 and I paid of the car so I could have the memory. So I have had it and been in the truck pretty much off the lot. its has only 95 thousand miles and has had this issue always, but I was always told problems with spark plugs and coils until now. please help
- Plainfield, IN, USA
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The parking pin in my parking shifter broke I had no idea that it did, lucky me I was in a parking lot but my truck just started rolling found out it was a pin that keeps it park broke.
Dash in my truck has experienced substantial cracking. I understand that lawsuit filed by owners for factory / dealer replacement was dismissed, I believe the materials used in manufacture of this item is substandard and should be replaced at no cost the owners of these vehicles. I have also been informed that replacement parts purchased at Chevrolet have also failed.
My 2013 Chevrolet Silverado frame broke when I was driving it down my road with my small kids in tow. When I got home and inspected I noticed my spare tire was not secure and corrosion in the rear of my frame. I had the frame inspected by my dealership and it was confirmed the frame was defective, severely corroded in the mid and rear section. The front was in almost new condition. The stickers still intact. They suggested I contact GM. There were no warning lamps. GM has committed to repairing the vehicle due to the wax coating defect. Now they are not cooperating due to no availability of frame. I have not had a vehicle for almost 5 months. Had I been driving at a high rate of speed when the frame broke or someone hit me there could have been an entirely different outcome as the frame has no integrity. The truck would have crumpled. There are many trucks left on the road with this HAZARDOUS issue. Please see attached photos of well cared for truck and defective frame.
Dash cracked across top of instrument cluster and above the airbag. Took truck in for airbag recall. Went to pick up truck from recall and found a big hole about 3 inches in the top of my dash beside the passenger air bag. I was not warned by service desk of possible damage form air bag replacement nor was I informed by service desk when the damage was done. Nothing was said when I picked up my truck. I complained about the damage a was told it was due to uv rays. Truck has 60,000 miles and has been kept in garage. They did not even clean up the dash when they were done. I can;T drive the truck with family members in it because I feel it is unsafe. Will probably have to put in a new dash just to be able to trade it off. It is just not right. Another issue was with the engine and was turned into the dealership when it has 36,000 miles. The engine has a miss when in park or setting at a light. The RPM drops 150- 200 rpms continuously. After they had the truck for 3 days I was told it was normal. It was the computer adjusting for emissions. Maybe but why did they give me a GM store voucher for 500 dollars? to buy me off, shut me up. Who knows. It just ain't right.
Dash cracked-my dash was replaced under warranty once already. It was cracked near the passenger airbag. It is now cracked again across the front window defrost on the drivers side. My truck is 7 years old and now needs the dash replaced for a 2nd time. I think that is a bit ridiculous. Even more ridiculous is that after it was replaced the first time the service tech told me that they new it was a problem with all of the black interior vehicles that had the gray dash and that it will crack again. Well its 5-6 yrs from when I had it replaced and its cracked again.
While in California (from Texas) and A/C stops blowing cold or warn, just hot air. Tried adding sealant and freon that worked for about 10 minutes. Since then just hot air. Driving back from ca to tx thru the central valley, AZ and nm was not fun with temps > 90. I was checking here to see if anyone has had success on getting GM to fix this problem that seems rampant with this model Silverado/Sierra. Update from Jul 14, 2020 I wrote to GM and received one phone call with a number to call. Called the number over 10 times, every time I was disconnected while going through the menu. Received a letter from Chevrolet with the same useless phone number. Wrote again hoping to get email address to open a dialog.
Crack dash the truck is garage sense I brought it new it has only 21000 miles it never been outside as far just setting the crack seems to be getting bigger. The truck as never been any accidents.
The dashboard in my pickup has cracked from one side to the other and I am afraid that if I am in an accident that there will be airborne pieces of plastic that will become a hazard.
The dash surrounding the passenger airbag is cracking in the upper corners. Also it's cracking in front of the driver side. An accident could lead to pieces of the dash breaking and causing injury or death to passengers.
I have 2 large cracks on my dash panel. One is near the dash mounted air bag, and the second is running above my instrument panel. These cracks developed over time. I have found out that this is a common issue with my vehicle. Chevrolet refused to cover the issue under warranty, even after I showed them how wide spread this issue is among Chevrolet vehicles.
A D V E R T I S E M E N T S
- Mays Landing, NJ, USA