This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel leak at the fuel tank. Pulled tank from the truck, found the fuel pump housing was completely rusted out. Upon inspection of the pump housing, the high pressure line was rusted out and almost off the pump, causing gasoline to pump out and all over. After replacing this fuel pump I inspected the frame and found the frame looks like a frame off a truck that is 40 years old, not a truck that is only 12 years old. The frame has heavy levels of rust down thru from the drivetrain back. There are spots that are rusted completely thru the frame where it looks like a crack down the frame. Most of the rust is on the bottom side or inside area of the frame. This area with the rust crack will have to be repaired very soon for safety of the vehicle, because if the frame would happen to fail where this crack is, the truck would fold in half, and if it is being driven on the interstate it would cause a major accident for sure. The rusting is so extensive that instead of repairing the spots, it would be more feasible to just go ahead and replace the whole back half of the truck frame. This is unacceptable for Chevrolet to use material that craps out so fast on trucks that are supposed to last many years, instead of falling apart long before they are even paid off. A 12 year old truck shouldn't have this extensive amount of rust damage to the frame. I would just fix the frame if this was commonplace for trucks, but my 2000 Dodge Ram has a frame far better then what is under my 2011 Chevy Silverado as far as rust goes. 2000 Dodge surface rust in spots, 2011 Chevy completely rusted thru in spots. My next inspection on this Chevy will more then likely remove it off the road unless the frame is repaired. Unacceptable from Chevrolet and for only a 12 year old truck. I added pics of the frame right in front of the fuel tank, which the frame shows that long rusted crack down it. Can send more pictures of the frame in other places if needed.
I am original owner, purchased new 12/30/11, and vehicle has always been well cared for and maintained. It is a 2011 and only had 52,976 miles. I notice a gas odor and gas dripping underneath vehicle, with a hesitation in starting vehicle. Vehicle was brought to whiteman Chevrolet in glens falls, NY. Their diagnosis was fuel pump rotted and leaking, and fittings rotted into plastic lines. They replaced fuel pump, lock ring, level sensor, and both lines off pump. Total cost was $1318.11. They stated these parts were corroded from weather and road salt, and not covered by any warranty or recall. I wrote a complaint to GM Chevrolet customer assistance center. They assigned a case number 8-3967027450 and advisor 'deanndra' to investigate. Her investigation concluded that the parts that were replaced had been corroded by weather and road salt in my area. She stated there are no other complaints of this nature on file to indicate this being a problem, so this case is closed.
One night on the way home from work, I was driving 60mph and all of the sudden my truck hydroplaned. I managed to get the truck straight and regain control of the vehicle. About a week later, as I'm heading home all of the sudden my ABS, brake, and traction control lights all illuminated. The dic reads service stabilitrak and service traction control, then it will display stabilitrak off and traction control off. I had the codes read and my trouble code was P069E - fuel pump control module requested mil illumination and U0073 - control module communication bus a off. All those lights mentioned above have been on for about a month. I looked up information about the fpcm and found out about GM recall 14515, I entered my VIN but the only recall that came up was for the takata airbag recall. As I read through the 14515 recall, I feel my truck is affected by it because, while driving the truck my speedometer jumps all around and is not stable. Also, when I try to accelerate, it feels like the engine stalls and there's no power there. Other times, it will down shift to increase rpms, but then soon shift gears into a higher gear then shift back into a low gear and repeat this until I let off the pedal. My tow haul mode will not stay engaged, cruise control will not stay engaged, and most of the time my truck won't even start when trying to use the remote start, instead lights just flash as I'm holding down the start button on the key fob. The truck feels really sluggish almost like there's no power, it seems like it hunts for the right gears while driving. Overall it just feels unsafe to drive.
Vehicle went into limp mode while cruising at 65 mph. Traction control disabled light and check engine light illuminated. Message center displayed "service stabilitrak" "service traction control" and "engine power reduced" messages. Vehicle slowed and transmission downshifted. Vehicle failed to accelerate while depressing the accelerator pedal. With accelerator to the floor the vehicle would not exceed 35 mph in a flat grade. On a steep incline the vehicle would not exceed 15mph with the accelerator pedal to the floor. The issue has occured several times before. Parking the vehicle on the side of the road and several ignition cycles have in the past have resolved the issue. This is a known issue with GM vehicles using a drive by wire throttle body and it has been recalled on other model years.
- Langhorne, PA, USA
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Engine power reduced, service traction control, service stabilitrak, these warning lights came on and as my truck slowed down no matter how much gas I gave it. Also the check engine light came on. I shut truck off and waited a couple minutes then started truck up. It ran for a few minutes then the same 3 warning lights came on along with the check engine. Light. Is there a recall or a technical service bulletin (tsb) for this issue. I did read that there might be a tsb campaign # [xxx] for this issue. Is there any paperwork that can be emailed to me to give to the GM dealer to help me with this issue. The vehicle was in motion the first time it happened. It also happens while parked in driveway and just warming up truck. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that the vehicle leaked fuel from the bottom of the fuel tank. The vehicle was taken to the dealer where it was diagnosed that the fuel pump line fractured and caused the fuel leak. The fuel pump was replaced. The vehicle was repaired. The manufacturer was notified. The VIN was unknown. The approximate failure mileage was 44,000.
Takata recall. The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that there was a presence of a fuel leak from the top of the fuel tank. The dealer was notified of the failure. The contact later received notification of NHTSA campaign number: 16V381000 (air bags), but the parts were not available. The failure mileage was not available. VIN tool confirms parts not available.
First of three vehicle collisions this year involving Chevrolet Silverado that have caught fire after involved in frontal impacts. Vehicle traveling westbound on sr 58 in lane county, Oregon. Involved in secondary collision with a Toyota pickup truck that had been struck by a loose truck tractor wheel. The impact by the wheel caused the Toyota to encroach into the path of the Chevrolet. The occupants of Chevrolet were able to extricate themselves. The vehicle subsequently caught fire and suffered extensive fire damage.
The contact owns a 2011 Chevrolet Silverado. While attempting to start the vehicle, it would hesitate without warning. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 38,000. The VIN was not available. Updated 09/17/15 updated 11/28/2017
On Oct 4th, 2014 I was traveling from san angelo, tx to san antonio, tx, in my 2011 3500 Chevrolet diesel pickup, pulling our 5th wheel camper. When I neared junction, tx I could smell an odor of fuel. On I-10 eb mile 456, I noticed that my fuel gauge was rapidly dropping. When I left junction, the gauge read half full. At mile marker 497, I pulled into a rest stop, because the fuel gauge had dropped to the empty mark. I got out of the truck and could see the diesel pouring off the bottom of the motor. When the dripping stopped I attempted to start the truck, but it would not start. The starter motor was running, but the fuel tank was completely empty. In that distance the truck should have used five gallons of diesel pulling the trailer. Which means that about 14 gallons were dumped onto the highway within 40 miles. My truck was towed to cecil atkission Chevrolet in kerrville, tx. The diesel technician there told me that mine would be the 4th diesel he recently worked on with a similar issue. He even showed me another diesel truck that he was currently working on, also with a fuel leak.
Once the vehicle is in park it is sitting up and after putting the vehicle in reverse and starting to drive the vehicle lowers to the ground. The vehicle pulls when driving and causes an additional pull on the engine and fuel system.
Tank was filled to less than 1/2 tank and after stopping at location and restarting vehicle. Fuel level read empty. Fuel levels and computer system not accurate. Multiple occurrences. I did speak with the dealership and they "think" it could be the fuel pump. It has been doing this since the initial purchase. New vehicle status.
At 36000 miles the engine burns oil. So far as of 46000 miles pistons burned have been replaced pvc filter and valve were replaced along with valve cover. At present 54000 miles engine still burns oil.
The contact owns a 2011 Chevrolet Silverado. The contact stated that the fuel tank was filled with urea special fuel for diesel trucks. The contact was driving 5 mph, when the vehicle unexpectedly decelerated from 55 to 5 mph without warning. The vehicle was taken to a dealer and the mechanic stated that the heater in the urea tank had to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 59,000.
Everytime I go to the pump it kicks out like the tank is full. If you hold the nozzle as its barely coming out it will work normal but you cant even use the lowest notch on the pump to set it on to pump gas, it wont work. So it needs to be fixed and I've told the Chevy dealer about it and they said there is nothing wrong with it and no recall. Im trying to make it a recall now so it will be fixed.
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- Mountain View, MO, USA