June 10
Truck was towed to Lindsay Pontiac Buick GMC at the request of GM Customer Service after it suddenly stopped running at a stop sing
GM advised cost to diagnose would be two hours at $100 per hour ($200)
June 12th
Dealer called to advise they required two more hours to diagnose ($400) but definitely an electrical problem.
June 14th
Dealer called to advise needed two more hours ($600). GM customer service contacted them advised they could charge no more than $400 for diagnostics. It took three more days for an answer. There are no qualified Hybrid mechanics in the Peterborough/Lindsay area.
June 19th
We were advised the batteries were no good and needed to be replaced. Cost to us $1000. Cost to GM $500. Dealer advised 5 to 7 business days to complete
July 3rd
Called dealer about repairs. Was advised they were dealing with GM and would call back the following day.
July 4th
Dealer advised stater, wiring, electric transmission, computers, ecu's, basically everything to do with wiring and hybrid had "blown up".
GM advised truck "unfixable" and basically scrap metal. GM advised would work with us on a buyout or trade in.
July 5th
GM advised they had to send an engineer to confirm diagnoses. There are only two in all of Ontario. Guaranteed us a two week maximum and offer would be given on trade in or buy out.
July 15th
GM advised engineer confirmed truck is unfixable. GM advised they would work on something for us.
July 21st
Wrote CEO of GM and advised of the situation. Requested to be treated fairly and advised are only looking for another truck comparable to what we had - Not a Hybrid!!!
July 24th
Received a call from the Executive Review Board at GM. Was offered $6000 minus the $1000 for the batteries on a trade in on a new $350000 truck. ARE YOU KIDDING ME????????
Research on the value of the truck is an average of $16000 and this truck has not a single scratch, dent or ding on it.
July 25th
Was promised another offer after advising we will be taking our story to the public and advising them about GM Hybrids. Offer was guaranteed to be received by today.
July 26th
GM unable to come up with an offer. Advised them we will be seeking counsel and going to the media. GM has guaranteed an acceptable offer on July 31st.
YES FOLKS!!! That's 8 weeks that GM has had our truck. Do not buy a hybrid. There are no trained technicians and what they don't tell you is that what you save on gas, you had better put in the bank because you will need it for repairs later on if not replacing the whole vehicle in 5 years as it will be scrap metal by then. Oh and by the way, if you do buy a hybrid and this happens, look up the dealer auction value of your vehicle because that's all your going to get.
A D V E R T I S E M E N T S
2006 Chevrolet Siverado Hybrid - 205000kms
June 10 Truck was towed to Lindsay Pontiac Buick GMC at the request of GM Customer Service after it suddenly stopped running at a stop sing GM advised cost to diagnose would be two hours at $100 per hour ($200)
June 12th Dealer called to advise they required two more hours to diagnose ($400) but definitely an electrical problem.
June 14th Dealer called to advise needed two more hours ($600). GM customer service contacted them advised they could charge no more than $400 for diagnostics. It took three more days for an answer. There are no qualified Hybrid mechanics in the Peterborough/Lindsay area.
June 19th We were advised the batteries were no good and needed to be replaced. Cost to us $1000. Cost to GM $500. Dealer advised 5 to 7 business days to complete
July 3rd Called dealer about repairs. Was advised they were dealing with GM and would call back the following day.
July 4th Dealer advised stater, wiring, electric transmission, computers, ecu's, basically everything to do with wiring and hybrid had "blown up". GM advised truck "unfixable" and basically scrap metal. GM advised would work with us on a buyout or trade in.
July 5th GM advised they had to send an engineer to confirm diagnoses. There are only two in all of Ontario. Guaranteed us a two week maximum and offer would be given on trade in or buy out.
July 15th GM advised engineer confirmed truck is unfixable. GM advised they would work on something for us.
July 21st Wrote CEO of GM and advised of the situation. Requested to be treated fairly and advised are only looking for another truck comparable to what we had - Not a Hybrid!!!
July 24th Received a call from the Executive Review Board at GM. Was offered $6000 minus the $1000 for the batteries on a trade in on a new $350000 truck. ARE YOU KIDDING ME????????
Research on the value of the truck is an average of $16000 and this truck has not a single scratch, dent or ding on it.
July 25th Was promised another offer after advising we will be taking our story to the public and advising them about GM Hybrids. Offer was guaranteed to be received by today.
July 26th GM unable to come up with an offer. Advised them we will be seeking counsel and going to the media. GM has guaranteed an acceptable offer on July 31st.
YES FOLKS!!! That's 8 weeks that GM has had our truck. Do not buy a hybrid. There are no trained technicians and what they don't tell you is that what you save on gas, you had better put in the bank because you will need it for repairs later on if not replacing the whole vehicle in 5 years as it will be scrap metal by then. Oh and by the way, if you do buy a hybrid and this happens, look up the dealer auction value of your vehicle because that's all your going to get.
- hybridowner, Peterborough, Ontario, canada