This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. The automatic tailgate opens by itself randomly. It appears to be malfunctioning. I am unable to open it from the tailgate now. When it-??s open it continues to attempt to unlatch making the noise. It-??s opened while driving. 2. So far I lost a cooler on the highway due to this problem which would cause a road hazard to other drivers. 3. I brought it to the dealer they said it-??s not there problem due to my vin not matching the recall even though there-??s a recall for this problem with same year trucks. 4. It has not been inspected due it not being an official recall. 5. No warning lights regarding this issue.
When putting vehicle in PARK and releasing the foot brake it rolls back an excessive amount of space sometimes it rolls back so much we begin to get scared thinking we are still in DRIVE and jump back in vehicle just to learn we are in PARK. We have had this issue since the day of getting truck in August of 2024 and how much it rolls back is never consistent on the length of the roll back. Sometimes it feels like it make even slip out of gear and just keeping rolling. It-??s very scary and we have almost knocked ourselves out when it happens trying to jump back in to stop it.
There is a current recall out there for the tailgates releasing on 20-24 Chevy Silverado 2500 and 3500. I own a 1500 and am having the same issue. Water is getting into the rear electronic switch and releasing the tailgate unbeknownst to me. I have lost items that were in the bed on the pickup on the road while traveling. Can the recall include the 1500 models also?
The tailgate has fell down several times by its self.I reported the problem on this to the Chevy dealer they said there is no recall on the 1500 series. The tailgate even unlatched its self at the dealership so they disconnected the outside tailgate switch so it wouldnt unlatched its self 12/23
The contact owns a 2021 Chevrolet Silverado. The contact stated that while driving at an undisclosed speed, the tailgate inadvertently opened on its own. As a result, the contacts tool box fell from the vehicle potentially becoming a dangerous road hazard. No warning lights were illuminated. The vehicle was not taken to the dealer independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign 24V060000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 17,000.
- Enton, MO, USA
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We were driving 40 mph when all the sudden the rear tires locked up without warning. We almost got in an accident and thankfully were able to get off the road. Then, the check engine light came on and the truck went into limp mode and would not shift gears automatically and it was difficult to make it home. We had a mechanic come to our house to run a diagnostic and they informed us of the recall and confirmed it is what the truck was experiencing. We took it to the dealership and they confirmed the recall and that there was no available fix and nothing they could do for us. Meanwhile, ours is not safe to drive.
Vehicle attempted to do an 'over the air' update to the infotainment system. This prompted an error message, stating the update failed and return to the dealership. Took vehicle to GM dealer, diagnostics were run, and dealer stated that an update was not available, and the module for the infotainment system was bad. Quoted me $1600 for replacement and install. Have read multiple reports with owners' having the same issue. Infotainment system attempts to do an update, and it fails. The owners are left paying out of pocket for something that was not their fault. This needs to be a recall. Not only are you paying a hefty amount for a repair that is not your fault, but the entire Infotainment system doesn't not work (stereo, cooling/heating info, back up camera etc)
Heard and felt a loud clunk from underneath truck while driving 70 mph on interstate. Pulled off and next available exit with a hotel and parked truck. Cranked truck to move and it would not move forward or backward except for about a foot. Loud grinding noise. Had to call tow truck to tow us to nearest Chevrolet dealer. Dealer service department says transfer case has seized up and must be replaced. Transfer case is currently on backorder and not available from GM. Was given rental car to drive home, which is 10 hours away. Truck has been in shop for 7 days as for this writing and I still do not have an answer about when a transfer case will be available and they can repair my truck. I located transfer case at my local dealer but repair dealer says they have to wait on GM.
My check engine light came on. When taking it to the dealership, they say it's the Catalytic converter. The converter is not an electronic part, so we replaced the o2 sensors and the check engine light came back on. I've taken this truck to several people who repairs cars, and The vehicle is only 3 years old, should not need to be replaced. A converter should last 10-15 years. In doing some Research, I found the the 2019 recalled for the ECM module. Causing the same issue as the faulty reading on a catalytic converter. I am now out of warranty due to being 2,000 miles over the limit.
When my truck is outside and gets rained on. The Tailgate automatically drops and keeps dropping over and over again. It-??s been doing this for months. I have many safety concerns. I-??ve had my tailgate open while driving. I had a young child standing behind my truck and it automatically opened. Recently over the period of the night it kept sending signals to drop annd lights would alol turn on until my truck battery was drained. I-??ve looked up and saw other Silverados in my time frame with same problem with tailgate switch and have been recalled. This is 100 percent same thing going on with my truck. I have video but couldn-??t upload below
Unknown system Tailgate lowered by itself. It was up when we got in and left and was down when we got to our destination. Luckily the only thing that came out was a golf towel and not the two sets of golf clubs as well. I believe this is a problem on other GM vehicles Has not been inspected and no warning lamps
On the evening of Dec 19th, our 2021 Chevy Silverado 1500 DuraMax with 19K miles on it caught fire, burned, and was declared a total loss. We were on our way to go pick up our travel trailer as were we leaving for a trip on Xmas with our 2 dogs and my brother-in-law. Smoke started billowing out from under the hood and within minutes the front end was engulfed in flames. I have pics/videos. We-??re ok but that was a scary situation that could have had a different outcome. We could have been on the highway towing our trailer with our 2 dogs and bro-in-law and who knows how long it would have taken the fire department to arrive on scene on the highway. There were no warning lights etc. to notify us. The truck gets driven, taken care of and I had just driven it the day before. We-??re not aware or have seen any recalls. All info is on our Chevy app. We filed a claim with our insurance, and it has been paid off now, but in reality, "our fault" in insurers eyes. No cause was determined. That being the case, GM has closed claim and say not liable for personal property lost in fire, as insurance didn't contact GM with any mfg defects and insurance has already paid off the truck. We are repeat Chevy customers. This was our 4th leased Silverado and we also have a Traverse. The lease on the burned-up truck was coming due May 2024. We way overpaid on the milage. We're not filing a homeowners claim for lost personal property as insurance has paid off the truck and we don't want to be dropped. My question is wouldn't this be under warranty" Should the truck not be replaced" We didn't cause the fire. Much more damage could have occurred. People and pets could have possibly been injured or worse. If we were towing our travel trailer, that would be another big loss. The truck is no longer "available". Insurance told me today it's being sold for parts, which honestly kind of scares me. I wouldn't want a truck part that was in a fire, damaged or not. Videos not attached.
Truck lost power and shut down without warning while driving in traffic. Happened twice on the way home from church with my family. First time truck shut off as we were turning across a busy intersection. Coasted off on to shoulder of highway. After several attempts truck restarted. It shut off again before reaching home. Has to call a tow truck. Has truck towed to local Chev dealer on New Years Eve. Dealer kept truck three days. Could not find problem. I picked up truck, drove home, truck shut off just before I reached my house. Coasted into driveway. Called dealer. Said bring it back. Waited two hours. Truck started so I drove back to dealership, approximately 15 miles. Truck shut off again without warning on highway in front of dealership. I sounded horn and flashed lights as I coasted across oncoming traffic into dealership parking lot. This was on Wednesday Jan 3rd. Friday afternoon dealer called and said that hey have not been able to isolate problem. Said they know they are losing communication between modules but don-??t know where. The -??fix-?? they claim is to take the cab off the truck and replace entire wiring harness! Cost is $6300. Truck has 48,000 miles on it. All highway and road miles. Can-??t afford $6300 to repair a 2.5 year old truck. I am fortunate that neither me or my family were involved in a crash due to truck shutting off unexpectedly. This is a very dangerous issue.
rear third brake light is leaking water into the cab and causing water stains on the headliner. I am worried about it eventually causing an electrical short or more water damage. I don't have a rear window that slides open and the rear glass has never been replaced nor has the third brake light all original from factory.
While parked I turned on the truck and got service sec warning and power steering failure. Brakes barely worked and wheel was locked. After restarting the car three times it went away and truck became driveable. Took it to a dealership and they said there-??s nothing they could do as a code didn-??t pop. Seems unacceptable as my family is consistently in the car and if it happens while driving could be extremely dangerous
This is a potential problem for a serious injury to a child, stroller, pet - or damage to front of truck and vehicle in front of truck. The hood of the truck is very high. And sitting in the drivers seat you are "driving blind. " It is impossible to see an object directly in front at bumper level. The only way to judge the distance to an object, or small person, is to get out of the truck and look. I had minor damage to the front of the truck by hitting my garage. But more seriously if there were a child or stroller- you literally cannot see it. This could be easily fixed with a forward looking camera - and the truck comes with a rear one- but Chevynfirs not offer any front camera/ park assist on any of its Silverado 1500's.!The manual says park assist is an option- but Chevy currently does not offer that option. This is dangerous..
The monitor has disconnected many phone calls and rejected software updates. The monitor has been reported to the dealership and has been in many times for harness replacements, harness for the door locks and the timeframe for the repairs was a couple of weeks. The monitor still disconnects calls and I must pull the car over and restart the truck the monitor stays off sometimes until the monitor wants to engage. The history of the truck with this issue has been documented with the dealership
Truck caught on fire while driving down I75 interstate in Florida. No component or system failure lights where present. Smoke was smelled by the passengers and within seconds the truck was on fire. The safety of the passengers was at FULL risk, and lucky to be alive! The truck was full engaged as soon as the truck pulled over on the side of the interstate. Investigation by GM & Insurance company took place. The truck is available for further investigation. We are unsure how the fire started. It did come up from both sides of the cab, and very quickly. Nothing has been confirmed by any inspections completed by GM & Progressive. GM & the Service Dealer are not engaging as they should be.
A D V E R T I S E M E N T S
- Dudley , MA, USA