This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was backing up at a rate of 15 mph when a message flashed on my dashboard saying something along the lines of unsafe to drive over 62 mph, brake failure, electronic control system malfunction. I hit my brakes and nothing. I kept driving backwards. I couldn't stop until the truck came to a stop on it's own. I turned off the truck and turned it back on with a message saying 'see dealer braking system malfunction.' I was at a storage unit, leaving my unit.
On 1/10/20, I was driving home on a major freeway. Just before 5:00 pm I hit traffic and slowed down to roughly 5-10 mph. At that moment my dashboard lit up and a notification stating, "brake system failure" and "service ESC" popped up on my dash. At that point I was unable to stop when applying my brakes. Luckily I had a large enough space between my truck and the car in front of me as well as the two lanes beside me having an opening and I was able to get over and coast to a complete stop on the shoulder. Extremely dangerous electronic malfunction. Had I lost my brakes 10 second sooner I would have been unable to stop and caused a potentially fatal car accident.
Started to drive my vehicle and the braking system was nearly gone. Brake pedal was all the way to the floor and the truck had to slow to a stop. Thankfully I was in a parking lot and not on the road because it would have put my well-being at risk align with others. GM should be forced to recall all of the vehicles with this problem!!! how can anyone be allowed to sell a vehicle that will not properly stop when the brakes are applied?
Twice when pulling a small empty trailer recently, I came to a stop sign and had almost no braking power. The brake pedal was hard as concrete with almost no travel and I had to stand on it to stop the truck which rolled into the intersection both times. Both attempted stops were from a low speed and I didn't have any issues before or after and no warning lights. Good thing I live in a small town with very little traffic or I could have been T-boned.
I was driving going around a corner when I experienced total system brake failure as deer ran across the road and I had to swerve into a ditch to avoid them. I had service ESC, trailer brake system failure and a total brake system failure show on my dash along with check engine lights and other lights I was unaware what their purpose was.
- Branson, MO, USA
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I own a 2019 Chevrolet Silverado 1500 ltz. I purchased it new 35 days ago. I recently encountered a very dangerous situation. While driving 25 mph, the vehicle lost it's braking ability. The brake pedal was fully depressed but the truck would not stop. The vehicle coasted until it came to a complete stop. The display indicated service traiier brake system, service ESC, brake system failure, and cel. I powered the vehicle off and restarted it. The cel remained on. The other lights went away. The brakes appeared to work better but when I applied them I experienced a jerking motion. I called my local Chevrolet dealership, prince Chevrolet, ledo rd. Albany, ga. I scheduled an appointment that yielded no resolution as my check engine light remained on when I left the appointment and is still on now. I was told that the problem "might" be a result of starting my vehicle using the "my Chevrolet" mobile app. I was informed that nothing was done to repair the issue as they didn't know exactly how to fix the problem at this time. I was informed that the tech did find a service bulletin and based upon the contents thereof, I was advised not to use the app anymore. Further, I was told that I would receive a call when a solution was determined. The failure mileage was 2400.
Around Dec 15th, I was notified of a new recall related to the braking system: N192268090 brake system malfunction warning. I immediately scheduled an appt with my local Chevy dealer to get this recall fixed. I took it in on 12/17. I had to leave the truck overnight. I picked it up on 12/18. On 12/20, after leaving the movies with my family, I had a total brake system failure - on city street. My dash lit up with ABS, cel and warnings such as "brake system failure 62 mph top speed". when I tried to apply my brakes, they were stiff and did not stop the truck immediately. They were very hard to push in. I was able to limp home. I took my truck back to the dealer the next morning 12/21. They had it for a week until the following Saturday 12/28. They said GM told them the issue was loose battery cables that interfered with the braking system. They tightened them and should be good to go. I picked my truck up that day. That night, after leaving a basketball game with my family, the same thing happened again - complete braking system failure - after turning truck on. I returned my truck to the dealer on the 30th where it is still sitting. They told me GM said not to release the truck back to owner until engineers figure out the issue. I have opened a case with GM case # [xxx]. I have gone through 2 different agents - neither of which have offered any updates. I have been without my truck for over 2 weeks and there is no updates to this major safety issue. I have lost confidence in my new truck & feel that my family is not safe. There are several other owners in the same boat in the Chevy forum I follow. Https://www.GM-trucks.com/forums/forum/245-20192020-Silverado-Sierra-troubleshooting/ this is very sad and I am extremely disappointed in GM/Chevy. I have spent thousands of $$ on a new vehicle and it is not safe to drive! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Service ABS, service ESC, and "brake failure 62mph speed limited" lights come on and brake pedal goes to the floor with very very limited braking. Recall for brake control module reprogramming was completed on 1/03/20. Drove truck 1.5 limes and lights came back on and brake pedal went to the floor, steering also became stiff. This was always while driving the vehicle. Has happened on 4 different occasions
Loss of brakes!!! started vehicle and received to following on dash display: * "service ESC" * "brake system failure 62 mph top speed" * "service trailer brake system" * "ABS" display * "brake" display * "ESC" display
Service ESC, service trailer braking system, brake system failure 62mph top speed and a check engine light. Have another appointment at dealer after recall for ESC brake module has been performed
The ESC light has come on and it becomes dangerously difficult to stop and/or steer. This is the 2nd time in one week. I brought it to the dealership after the first issue and was told it was all set. The day after I got the truck back, it's happening again. The check engine light now remains on and I'm waiting for a service appointment....again!!
Took truck in for recall to reprogram brake system software informed I have one of the 'few' trucks that will no accept update and apparently working to find solution
I've brought my vehicle in to a GM certified Chevrolet dealership to get it's oil changed and along with that they informed me of completing a safety recall pertaining to it's brakes. The next day after the recall had been done my brakes had gone soft and my dash lit up with several different messages. Service ESC, service trailer brake system, and brake system failure 62 mph top speed. I decided to bring it in again and had the recall done once more. This time it lasted a few days until my brakes had gone out once more with the same messages. It's already been a safety risk as the second time it had happened I couldn't stop and went through a 4 way intersection nearly missing oncoming traffic. My vehicle has been at the dealership since December 26, 2019. I've been informed that there "is no known fix per GM" now I'm in a loaner vehicle while paying for a truck that can't be driven.
When driving the vehicle in an ice storm the brake function went completely. The brake pedal would not engage. I had to put truck into low. Almost caused a severe accident given the weather and the loss of any brake function. I was in a city pulling forward.
As I left to head to the store this evening I immediately had 3 codes come up on my dash after I turned the ignition on. (brake system failure. 62mph top speed. Service trailer brake system. Service ESC). I thought it was a glitch so I backed down my driveway with resistance of the brakes. I had it in 4X4 due to snow so I assumed its just feeling rough from that. I proceeded to drive down the street I live on to a major road and went straight into cross traffic because the truck would not stop. I nearly died from a snow plow coming. I pumped the brakes once I didn't feel them working and it felt like I was pushing on a cement block. This is unacceptable as I have come close to dying in a recalled cobalt before bow I have to worry about this truck since theres no active recall-just like the cobalt!!! I fear for my life and my autistic child's life as this is my only means of transportation to our doctors. The vehicle is parked and I contacted my friend who works in service to also doccument with him when it occurred.
I had a recall performed at a dealership and they confirmed the vehicle is running properly. I noticed that the next day my lane keep assist was turned off and not functioning. Later that same day when approaching a stop sign, I noticed that 4 warning messages appeared on my dash. The first said power steering assist disable, the next service ESC, the next trailer brake disabled, the next vehicle limited to 62mph.
So, I took it in 12/17/19 for oil change, etc. There was 3 recalls and picked the truck up 12/18/19. 12/19/19 at 6 pm the truck wouldn't stop! I took it on 12/19/19 and they looked into it. They reinstalled the software, and drove it longer to check it out. I picked it up yesterday, after being told it's good to go. Well, it happened again this morning!
On 12/26/2019 at 05:40 am, I got in my truck (2019 Silverado lt Allstar) and started the engine. I immediately received multiple warning messages on my dash panel. They were "service ESC", "brake system failure" "steering assist reduced" and to drive no faster than 62 mph. Prior to parking the night before on 12/25/2019 I had never had any problems whatsoever. On 12/26/2019 I was heading to work but found quickly that the brake pedel went all the way to the floor with very limited or basically no braking. The steering became very difficult with no apparent power assist.
I took it Tuesday 12/17/19 in for an oil change at 4K miles to get under 7K service. For my 2019 high country. As I was notified I was due for an oil change. I looked on onstar. Saw there was a recall and figured they could two things at once. Come to find out there were three recalls. Which I get it, things happen. I get it home Tuesday night no issues. Thursday 12/19/19 around 6 pm, as I was backing out of my driveway and it wouldn't stop. I had to stand on the brakes. I am 6'2' and 300 lbs. I was able to get the vehicle in drive and again, the vehicle was not easily stopping. I had numerous dashboard displays. I took pictures of the displayed items. I called rick hendrick Chevrolet at 6:53 pm on 12/19/19 and since I live close dropped it off at the dealer, as I was headed out of town Sunday and wanted this fixed. So.... here comes the issue besides it not stopping that I am even more fired up about! the service guy, called me Friday morning to say they can't find anything wrong. Now, with the display saying service ESC, trailer brake system, and brake system failure not to go above 62 mph, I am pretty sure it triggered an code and would be in code history. I told him I had pictures of the dash display and that they needed to check the code history. He told me at one point it was the vacuum, but then told me that the vacuum was an issue with last years model. And that he was having his master technician look at it. Around 4 pm on Friday, with a family trip coming up Sunday 12/22/19 and not hearing anything I called a few times to find out if I needed to rent a car or they could get me a loaner. I got a call around 5:13 pm on 12/19/19 telling me it's ready and they reinstalled the software and the master technician drove it. Said he is comfortable. I was scared then and scared now to put them back in that vehicle.
While backing out of a parking space my brakes felt soft and seemed unresponsive. Put truck in drive and started moving forward and when I tried to stop the brake pedal went to the floor with about 5-10% braking power. Truck barely stopped before entering moving cross traffic. Truck went into limp mode displaying brake system failure speed limited to 62 mph. Limped truck to dealership approximately 2 miles. Every time I had to stop I had to pump the brakes twice and on the second time the brake pedal was depressed I would gain approximately 50% braking power. Truck has already had all recalls performed and specifically, the recalls related to "fixing" this exact issue. Dealer put the truck on the computer and explained only a check engine light had been activated due to the brake system but couldn't say what happened. Dealer attempted to have me drive the truck home, 40 miles on the freeway, and bring back in 3 days for an appointment. Feeling this was an unsafe option I requested they keep the truck until it could be thoroughly investigated and to put me in a loaner or provide transportation which they did.
A D V E R T I S E M E N T S
- Charleston, SC, USA