The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, her husband swerved to avoid an oncoming vehicle and simultaneously depressed the brake pedal, but the vehicle failed to respond as needed. The contact's husband pulled to the side of the road and inspected the vehicle. The contact husband noticed that there was smoke coming from the front driver's side brakes and the brake calipers and the front driver's side tire was significantly hot. The contact stated that the failure recurred while driving, and the vehicle responded as needed when the brake pedal was depressed down to the floorboard. The vehicle was taken to an independent mechanic, where the brakes and the brake calipers were replaced; however, the failure recurred within a week. The vehicle was taken back to the independent mechanic, where the brake pads, the rotors, and the brake calipers were replaced. The contact became aware that the VIN was included in NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) which the contact related to the failure. The local dealer was contacted but informed the contact that they could not perform the recall repair because an independent mechanic had previously serviced the vehicle. The contact contacted Joe Bullard Chevrolet (2900 Government Blvd, Mobile, AL 36606) and Terry Thompson Chevrolet, INC. (1402 US-98 E, Daphne, AL 36526), who informed the contact that they could not assist because the first dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 130,000. Parts distribution disconnect.

- Mobile, AL, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the braking effort was increased while depressing the brake pedal, causing the braking distance to be extended. No warning light was illuminated. The vehicle was not taken to the dealer and was not repaired. The contact referenced NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

- Cashton, WI, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the Stabili-trak message was displayed and the ABS and traction control warning lights illuminated. The front wheels seized while making a turn. The vehicle was towed to the dealer, where it was diagnosed that the front driver's side speed sensor and wires were faulty. The front driver's speed sensor, wire kit, and connector kit were replaced; however, the failure recurred. The vehicle was towed back to the dealer, where it was determined that the ABS and Stabili-trak had seized and the front driver's side wheel bearing was faulty. The dealer replaced the hub assembly. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 67,611.

- Plymouth, OH, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at slow speeds, the braking system malfunctioned, causing the brake pedal to become spongy and extend to the floor. The contact stated that the failure was intermittent and caused the braking distance to be extended. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 60,000.

- Newark, DE, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while reversing into a parking space, the brake pedal required more effort than usual to bring the vehicle to a complete stop. A message briefly displayed "Brake Assist Fault" before the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulics), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 89,000.

- Muskegon, MI, USA

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving approximately 5 mph, the braking system suddenly failed causing the brake pedal to become extremely hard to press and the vehicle would not immediately stop. As a result, the contact crashed into a utility pole. During the incident, no injuries were reported and no police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V761000(Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 118,000.

- Odessa, TX, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the brakes made grinding noises due to the brake pads rubbing on the rotors. The contact added oil to the brake pads; however, the failure recurred. The contact replaced five hubs, two rotors, four calipers, and two brake lines. The vehicle was then taken to the dealer where it was diagnosed with vacuum pump failure and the vacuum pump was replaced. The failure recurred and the vehicle was taken to Jim Butler Linn Chevrolet Service (317 Main St, Linn, MO 65051) where it was diagnosed that the transmission was faulty, and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to replace the faulty parts with OEM parts. The failure mileage was approximately 126,000. The consumer had an accident due to brakes locking up and not able to get the transmission fixed.

- Fulton, MO, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at various speeds and depressing the brake pedal, the pedal went to the floorboard. The contact stated that the -??service brake assist-?? warning message was displayed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 45,000.

- Norwood, MA, USA