My wife took the service recall letter from the manufacturer and the dealership (Santa Fe Chevrolet/Cadillac in Santa Fe, New Mexico) informed my wife that since my vehicle has 70,00 miles they would not service the recall for free and instead would charge us $960 dollars. Subsequently we have not been able to use the vehicle in over six weeks. This is simply untenable. Please help us as it is unsafe to operate this vehicle. The service advisor that my wife spoke with when taking the vehicle in is [xxx] on May 24, 2019. I have repeatedly tried to get the general manager to help me remedy this situation. His name is [xxx]. this is the closest dealership and the same which we purchased this vehicle in 2017. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Chacon, NM, USA

When traveling at low speeds the braking system fails. The brake pedal is not responsive. You must apply maximum force to try and stop the vehicle. I was parallel parking and hit a mailbox causing damage to my rear right fender because the truck did not stop properly. I had the truck checked and they old me it was a faulty vaccum pump. This seems to be an ongoing issue with this model truck.

- Atlanta, GA, USA

As I was approaching a stop sign break did not kick in fully until about 6 feet from where I initially activated break. Vehicle was in motion in public street.

- Madera, CA, USA

Loss of brakes when backing up. On multiple occasions, when I applied the brakes during low speed reverse or when backing down an incline, the brakes became very hard to depress and did not stop the vehicle down until I exerted considerable force with both legs. This has happened both when reversing with a trailer and when reversing without a trailer. The most recent incident occurred on May 17, 2019 when backing a boat and trailer down an incline at a boat launch ramp. I was able to stop the vehicle before it entered the water, but it took considerable force on the brake pedal. I alerted the dealership, kolar Chevrolet duluth, of this safety issue twice in 2018 and again most recently on May 23, 2019. The dealership was unable to duplicate the problem and stated they would not take further action unless they were able to duplicate the issue.

- Hermantown, MN, USA

Received a letter from Chevrolet advising of a potential problem with brakes, increased brake pedal pressure and stopping distance. Went to dealer and was informed I would have to pay to have a diagnostic performed at my expense to determine problem. Chevrolet corporate informed me this was correct. My complaint is why am I being charged this when Chevrolet knows they have a problem, that is potentially dangerous.

- Sparks, NV, USA

Braking issue causing rear-end collision at low speed on highway in rush hour traffic. Increased stopping distance, increased brake pedal effort.

- Weymouth, MA, USA

Brakes not effective when stopping at low speeds. Dealership repaired, stated it was a known problem but not a recall and a vacuum assist issue. I was involved in a traffic collision at low speed on the interstate. ABS did not engage and I was unable to stop colliding with the vehicle in front of me.

- Napa, CA, USA

Loss of braking in stop and go traffic. Vehicle brakes are extremely difficult to press in slow moving stop and go traffic. The ABS seems to kick in but the vehicle continues to roll forward. Speed would be around 10 mph. Braking is ok at normal highway speeds but losing ablility to brake at low speed. Near miss on rear ending several vehicles.

- Summerield, NC, USA

While parking in my work lot at low speed, my pedal became very stiff and vehicle was very hard to stop. This problem repeated the same day in my driveway at home. While researching online I learned about the failures of brake vacuum pump. Purchased and changed mine myself.

- Louisville, KY, USA

One morning when I got to work I was backing in my parking space, when my brakes got hard to the point that I could not press them. It was to the point that my truck would not stop unless I used both feet with heavy pressure. If I was driving I would have never stopped that truck. I was just outside my warranty with 39000 miles on the truck. I had it towed to the dealership and they told me that I had to replace my vacuum pump.

- Glenwood, IL, USA

My brakes failed to stop my vehicle at slow speeds and while I was at a decline and almost caused me to rear end another vehicle. The brake pedal got extremely hard and would not allow me to press down on it.

- Plumas Lake, CA, USA

I pulled into crowded parking lot in the rain & couldn't stop my truck. I used both feet to press brake as hard as I could & got truck stopped. Brake pedal was very hard to press and had to pump brake about 3 times to get stopped. Truck was fine for next 3 days & then it happened on interstate at 75 mph. I was pulling a trailer & the only way I got truck stopped was to use manually press trailer brake mechanism inside truck. It really scaredme as I had my kids in truck with me and valuable livestock in trailer. At dealership now getting it checked out. I'm over 36,000 warranty but under 60,000.

- Oakwood, TX, USA

I was pulling into wal-mart in white settlement, went to brake to slow down and it felt like the pressure was completely gone causing me to brake harder to stop.

- Whitesettlement, TX, USA

This morning at low speed stop and go traffic and again when low speed parking the black pedal became hard to push and car would not stop properly. Happened both directions while parking. Will take to the dealer this afternoon. Seems to brake fine at higher speeds and slowing from higher speeds. Scary

- Cumming, GA, USA

Brakes become stiff and inoperable at low speeds after 2-3 pumps

- Lubbock, TX, USA

Brakes become hard apply and will not stop. Had to utilize the emergency brakes to avoid a collision.

- Forney, TX, USA

When pulling into a parking space the brakes became really hard to push and took longer for brakes to apply to stop the vehicle. Took the truck to mk smith Chevrolet in chino, ca and they diagnosed the issue as a faulty vacuum brake pump and replaced it since it was under manufacturer warranty.

- Chino, CA, USA

Hard unresponsive brakes at low speeds.

- Dallas, TX, USA

Driving slow at drive thru lost power brakes

- Charlotte, MI, USA

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that the service brake warning indicator illuminated and the trailer brakes failed to work. The vehicle was taken to star Chevrolet (5200 us-30 C, greensburg, pa 15601) where the failure code was erased and the brakes returned to normal; however, the failure recurred approximately five times. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 18,707.

- Irwin, PA, USA