This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2013 Chevy Silverado undercoated every year since new..(2 owners)... and the frame is rotted. This is disgusting!!! There is a technical service bulletin for frame rust/ rot but not a full recall. Rotted frames are a SAFETY Concern!!!! You need to make GM fix this problem with a full recall!!!!!!!!!!
- East Bethany, NY, USA
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The frame on my truck rusted through. 52519 miles. There is no rust anywhere else on the truck. The frame could break causing an accident. Frame has been inspected by 2 different body shops. My frame has been repaired by a qualified repair shop. Needed to be replaced but was told by GM there are no new frames for this truck. Could not find a good used one either. My rusty frame was discovered by a technician at Discount Tire when having a tire rotation. As of [XXX] I had no idea the frame was rusted through. Found out after my truck was being repaired that there was a bulletin on it. I have also found out there are many GM vehicles with this problem. Bulletin #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In June 2023 I was doing some minor work and inspection on my 2013 Silverado, while under the truck looking for possible issues before taking a trip to Colorado I noticed the frame had a hole in it, after further inspection of the complete frame and undercarriage I found holes all throughout the frame and also cracks in 2 locations. The truck had 85k, the body is solid, and in great condition, kept in a heated garage. In June I went to a Chevrolet dealer to have an air bag recall repair done, at that time the mechanic did a complete inspection of the undercarriage and never mentioned the safety issue with the rusting frame. I decided to go back to the dealer to question a possible frame recall, in my discussion with 3 service writers they assured me there was no recalls or safety bulletins regarding this. Being highly upset about the frame I started looking for possible issues on the frame. I found hundreds of complaints regarding rusting frames and safety incidents, and a service bulletin that came out in 2014 which has been revised to cover up to 2019 Silverados. This bulletin stated the wax protection to prevent the frame from rusting was pealing off and should be repaired, the dealers were cleaning and sealing the rust locations as the bulletin stated. My complaint is, I never received a notice of the bulletin from GM. If I did I could have tried to take precautions to help prevent the rust from spreading. The Chevy dealership said there was never any frame bulletin or recall. Now my truck is not reliable and definitely not safe! The body and mechanical parts are in great shape. It-??s unbelievable that a $40,000 vehicle is unsafe to drive, 10 years old, 85k miles and now worth nothing due to the bad frame. Not sure, but if you have read some of these experiences with other owners, I think you would not want any of these on the road. GM should be held accountable for knowing the frames are failing do to a sealer that wouldn-??t stay on the frames.
Purchased the Silverado 1500 new in 2013 and was going be my last truck before I retired. Had the truck under coated/rust proofed after the purchase and had it touched up yearly. Went to have it touched up again in 2020 and the shop said they would not do it because the frame was rotting from the inside out. They said it was a GM flaw in there rust proofing system for their truck frames. I also talked to Ziebart about this and they said the same thing. Zeibart will not under coat any GM truck from 2006 to 2018 because they have seen too many frames rotting out. I only have 70,000 miles on the truck and this is totally UNACCEPTABLE. From what I have seen on the internet it also includes GM's mid sized trucks, Canyon and Colorado. I have read stories of owners having vehicle cracks rendering the vehicle dangerous. Right now there are alot of unhappy GM truck owners that are looking for a class action suit. When trucks where built right it was the bodies that rusted out and not the frames. Pictures included. Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My 2013 Chevy Silverado's frame is rotten and cracked on both sides to the point where it may be unrepairable. I originally pulled the bed and dropped the fuel tank due to a broken cross member. That is when I found that all three cross members under the bed were completely rotten out and both the main frame rails were cracked. The driver side has a crack over 6 feet long and has began rotting at the crack. The passenger has a crack about 3 foot long. It is clear that the crack on the driver side has been there for years while the dealership continued to inspect the truck. I have driven this truck over 20,000 miles from coast to coast this year and the body is rot free. This broken frame could have caused a catastrophic accident had it let loose on the interstate. I have done my research and found hundreds, possibly thousands of individuals on different forums and other websites that have similar experiences. And in fact was told by a salesperson at the local dealership that they continue to see these same issues in the 2019 and even 2020 models. This is horrible, Chevrolet knows they have a problem and has not taken any recourse to fix the problem. My truck is currently sitting in my driveway with the bed and gas tank removed and the frame is able to be easily inspected.
The frame on my vehicle is cracked and rotted through. It failed an inspection on 12/01/2023 at Memorial Highway Chevrolet 1 Chevy Dr, Winder, Pa 15963 tel. No. 814-467-2220. The service tech told me the frames on this model traps water. I was referred to another garage for a possible repair. This truck is ten years old with 120k miles on it. It has always been service at a Chevy dealership. I am filing this complaint because GM refuses to do anything about a problem they caused. If this vehicle or others like are involved in collisions this defect can cause serious injury or death. How many vehicles are on the highways operating in this condition" How many are running around in states where they do not conduct safety inspections" Please help!
Frame severely rusted through at back of cab by gas tank. Dangerous life threatening if frame would break. On 98,000 miles on vehicle. Was taken to same dealer for all oil changes and repairs and was just told of this issue. Very upset as we have been chev owners for almost 50 years!
Frame is extremely rusted. Integrity of the frame is compromised making vehicle unsafe to drive. Vehicle is available for inspection. If the frame breaks, I and others involved in the possible resulting crash would be injured and/or killed. The independent service center inspected the frame and confirmed the damage due to the manufacturing defect. The vehicle was inspected by the dealer that sold me the vehicle: Mark Wahlberg Chevrolet, 833-699-0792, 3900 West Broad Street, Columbus, OH 43228, before they sold it to me and they claimed it passed their thorough inspection. I purchased the truck on 6/28/21, 28 months ago, and have driven it 7,044 miles. The truck has been driven 92,971 total miles. The frame should not be rusted to the extent it is now and should not have passed the dealer inspection until it was repaired. The rusted frame IS the warning prior to the failure and the rust first appeared years ago on this truck and on many other Chevrolet and GM trucks. General Motors and Mark Wahlberg Chevrolet likely know about this frame defect and should be made responsible to fix it or refund the $20,000 I paid for the truck or other agreed upon compensation.
rear drivers side frame near gas tank and rear cross member both rusted through.-- now it fails inspection without major repair--has under 95,000 miles on
The frame is rotted and will not pass inspection truck has roughly 47800 miles undercoating for 8 years. This is a known problem due to a manufacturer issue of the frame. Vehicle should have been recalled by GM due to them knowing of this existing issue or owners should be compensates.
Stabiltrack System, Traction Control System, Reduced Engine Power. Since purchase of the vehicle, intermittent immediate failure or previously stated vehicle systems caused critical safety concerns for occupants and other drivers while operating. Vehicle looses power enters safety "Limp Mode" due to faulty engineering. Upon inspection by State Police and Fire/EMS, owners urged to contact vehicle manufacturer and NHTSA to report issue. Failure of system first happened around 140k miles on odometer. No safety or warning lamps were present prior to stated malfunction of vehicle. Malfunction appears now daily causing impaired drivability and serious safety concerns for occupants and fellow drivers. Messages on Dashboard State The Following. "Service Stabiltrack, Service Traction Control, Reduced Engine Power". NO Certain Cause OR Remedy from manufacturer.
Frame rusted will not pass state inspection. As per my mechanic and state inspection garage truck will not pass upcoming inspection because frame is rusted with holes a danger
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- Lexington, KY, USA