This is a follow up to my previous complaint. After talking further with GM customer service and never getting a reassurance that they are considering helping cover the cost of repair, I have since taken the truck to a local independent transmission repair specialist that repairs vehicles for the municipality I work for. They gave the same diagnosis with the same malfunction code. They also informed me of a technical service bulletin that has been issued on this code by GM, which the dealer and the GM customer service rep. neglected to divulge. I have read the bulletin and it clearly states that transmissions showing this code and falling within a specified build date which is stated on the bulletin are to be replaced and that no further diagnosis be performed. My transmission falls within the time line in the bulletin. That being said, GM stated that by taking the truck to a non GM certified transmission repair specialist they are no longer willing to help me. I did have the repair shop tear the transmission down to determine the exact cause of the failure and they stated that it was the plastic pistons in the accumulator housing that failed causing the transmission to over heat which in turn damaged other components within the transmission. I talked to GM this morning trying once again to get some resolve and was told by the same person that I have been dealing with from the get go that, "they were going to help me but now can't". What kind of BS is that? (((Oh, now that you taken to someone else we feel it is our right to deny you any further help, but we were going help you all along but didn't feel the need to tell you til now))). This is the same person that said "GM could not guarantee any help", in every conversation we had til today. In conclusion, the dealer was the first to diagnose the problem and recommend a solution of replacing the transmission without any further breakdown of the transmission (because they already knew what the problem was). GM customer service knew this and was unwilling to commit to helping me. It is costing me $2500 for a complete rebuild. Where is the justice? Anyone thinking they can help, please feel free.
Purchased the vehicle w/23k miles, didn't purchase an extended warranty b/c it was a chev. product w/ very few miles. Transmission went out and had to have rebuilt. Dlrship Stevenson Chevrolet in Swansboro NC did not offer anything to help w/ cost.
Our 2002 Silverado's transmission went out with no warning. After dealing with a hurricane, finally being able to get on our feet and build a house, thinking things are going to be alright low and behold the damn truck breaks down!!!! My husband has been driving this truck w/ no problems with the transmission. He got in, cranked the damn thing, put it in reverse and it made an awful squeal/shreak/grind/ whatever you want to call it. We called a family friend who happens to be a mechanic and he had the same thing happen to his GMC truck. He told us the transmission is shot!!! I had a man call me about extending our warranty and my dumb ass told him that the transmission was shot, he told me sorry I can't help you but he did however tell me that the 2000-2006 transmissions were known to go out in these vehicles. What a crock. Can someone do something or do we just have to keep shelling out money for a mistake that a multimillion dollar company made?
2002 Chevy Silverado 1500. At 25000 miles, replaced brake pads and rotors. 37000 miles, replaced fuel pump. Replaced water pump at 38000 miles. At 40000 miles, replaced U joint and rear transmission seal. Replaced reaction shell in tranny at 57000 miles. Total price for all repairs is $4000 dollars. This is America's truck.
- Michael M.,
Whitman, MA, US
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A D V E R T I S E M E N T S
This is a follow up to my previous complaint. After talking further with GM customer service and never getting a reassurance that they are considering helping cover the cost of repair, I have since taken the truck to a local independent transmission repair specialist that repairs vehicles for the municipality I work for. They gave the same diagnosis with the same malfunction code. They also informed me of a technical service bulletin that has been issued on this code by GM, which the dealer and the GM customer service rep. neglected to divulge. I have read the bulletin and it clearly states that transmissions showing this code and falling within a specified build date which is stated on the bulletin are to be replaced and that no further diagnosis be performed. My transmission falls within the time line in the bulletin. That being said, GM stated that by taking the truck to a non GM certified transmission repair specialist they are no longer willing to help me. I did have the repair shop tear the transmission down to determine the exact cause of the failure and they stated that it was the plastic pistons in the accumulator housing that failed causing the transmission to over heat which in turn damaged other components within the transmission. I talked to GM this morning trying once again to get some resolve and was told by the same person that I have been dealing with from the get go that, "they were going to help me but now can't". What kind of BS is that? (((Oh, now that you taken to someone else we feel it is our right to deny you any further help, but we were going help you all along but didn't feel the need to tell you til now))). This is the same person that said "GM could not guarantee any help", in every conversation we had til today. In conclusion, the dealer was the first to diagnose the problem and recommend a solution of replacing the transmission without any further breakdown of the transmission (because they already knew what the problem was). GM customer service knew this and was unwilling to commit to helping me. It is costing me $2500 for a complete rebuild. Where is the justice? Anyone thinking they can help, please feel free.
- sahdji, Dayton, OH, US