I bought my car from RF motors in Cochin. I bought the car on 2011. But the car was 2010 make that I realised only after I paid my down payment. I am not raising any issue on that as it was my fault.
When I took delivery I noticed that GPS accessory for which I had paid fully was not provided. Key is given without a key chain. I have purchased not less than 10 saloon cars including one Chevrolet Optra (in Dubai). All the time I used to get a key chain and some other gift.
PROBLEM:-
AFTER I did 20,000 KM service (within three days and approximately 1000KM) I was driving the car through NH 47 - Cochin - Trichur route. I was in speed track may be driving 80km or a little above and road was with heavy traffic. I had to slow the car as I saw a car in front of me slowed down to take a right turn. But I could not change the gear as IT GOT STUCK. Although situation could have been dangerous as many cars are behind me with the same speed I was driving. and I found a long trailer in my left side prohibiting me to take the car to left. It was a shocking situation. But by the grace of God I put hazard light, and big horn and brake. This alerted the clever driver behind me and the other cars behind me. So an accident is avoided.
I tried to lower the gear but it was got stuck. After struggling a few moments I could change the gear to Neuter and I pushed car to parking.
Luckily this is happened near the muttom service centre of RF motors. One mechanic came from the service centre and told me this is happened because clutch/ gear oil is drained out. They told me the car has to be taken to Nettoor ( Main Service center) and I have to pay the recovery van cost in advance. Although I insisted car is still under the warranty and car company has to bear the cost of recovery van and repairing they did not agree. So I paid in advance for the recovery van. Later they refunded it as they were able to drive the car after filling oil. But I was told I have to pay for clutch plate and fly wheel. I told it is not my fault. But they did not agree. I paid around Rs. 18500/- for that repairing.
My question to the car company: If the oil is drained out is the reason how it happened?
and who is responsible? It is a new car and servicing is done two or three days before the incident.
If oil is low why could not they refill on their expensive services?
If it is my fault, what is it?
If the clutch plate is got damage why it is noticed in the previous service that has done two/three days back
If clutch plate damaged to such a stage where on running gear got stuck why there was no prior warning ? And lack of such warning will not cause big accidents and loss of life?
Car is under warranty why should I pay for this repairing?
I was about to consumer court and for web campaign against the car company when I saw your web site. So I thought I will publish the complaint before I go further.
Thank you for giving this opportunity to raise my issue
A D V E R T I S E M E N T S
I bought my car from RF motors in Cochin. I bought the car on 2011. But the car was 2010 make that I realised only after I paid my down payment. I am not raising any issue on that as it was my fault. When I took delivery I noticed that GPS accessory for which I had paid fully was not provided. Key is given without a key chain. I have purchased not less than 10 saloon cars including one Chevrolet Optra (in Dubai). All the time I used to get a key chain and some other gift. PROBLEM:-
AFTER I did 20,000 KM service (within three days and approximately 1000KM) I was driving the car through NH 47 - Cochin - Trichur route. I was in speed track may be driving 80km or a little above and road was with heavy traffic. I had to slow the car as I saw a car in front of me slowed down to take a right turn. But I could not change the gear as IT GOT STUCK. Although situation could have been dangerous as many cars are behind me with the same speed I was driving. and I found a long trailer in my left side prohibiting me to take the car to left. It was a shocking situation. But by the grace of God I put hazard light, and big horn and brake. This alerted the clever driver behind me and the other cars behind me. So an accident is avoided. I tried to lower the gear but it was got stuck. After struggling a few moments I could change the gear to Neuter and I pushed car to parking. Luckily this is happened near the muttom service centre of RF motors. One mechanic came from the service centre and told me this is happened because clutch/ gear oil is drained out. They told me the car has to be taken to Nettoor ( Main Service center) and I have to pay the recovery van cost in advance. Although I insisted car is still under the warranty and car company has to bear the cost of recovery van and repairing they did not agree. So I paid in advance for the recovery van. Later they refunded it as they were able to drive the car after filling oil. But I was told I have to pay for clutch plate and fly wheel. I told it is not my fault. But they did not agree. I paid around Rs. 18500/- for that repairing. My question to the car company: If the oil is drained out is the reason how it happened? and who is responsible? It is a new car and servicing is done two or three days before the incident. If oil is low why could not they refill on their expensive services? If it is my fault, what is it? If the clutch plate is got damage why it is noticed in the previous service that has done two/three days back If clutch plate damaged to such a stage where on running gear got stuck why there was no prior warning ? And lack of such warning will not cause big accidents and loss of life? Car is under warranty why should I pay for this repairing? I was about to consumer court and for web campaign against the car company when I saw your web site. So I thought I will publish the complaint before I go further.
Thank you for giving this opportunity to raise my issue
Best Regards
P.P. Dominic
Mob: +91 9495058193
- ppdominic, Cochin, Kerala, India