This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
New brake pads installed May 2002. Squealed from beginning. Then a metal to metal noise began intermittently when applying brakes. Took to car repair shop twice, one time being Feb. 2003(have receipt) and was told brake pads were still like new. Metal to metal noise continued and happened more and more but never constant. Finally, on incident date, car made terrible noise each time brakes were applied and would have been a safety hazard to drive. Car towed and found that the rotors were completely destroyed and brake pads completely gone in the period from Feb. 2003 to Oct. 2003. Dealer assumed problem was associated with an owner maintenance problem instead of determining why brake rotors went.
- Dumfries, VA, USA
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- Dumfries, VA, USA