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7.3
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 44,050 miles
- Total Complaints:
- 9 complaints
Most Common Solutions:
- not sure (8 reports)
- rebuild transmission (1 reports)
transmission problem
Helpful websites
- No one has added a helpful site for this 2011 Malibu problem yet. Be the first!
A D V E R T I S E M E N T S
I started having problems with my 2011 Chevy Malibu in June 2015. The car kept hesitating and skipping. I took into the dealer and they said there was a problem with the transmission. Supposedly they fixed the problem. However, when I got the car back it was still doing the same thing. I called them back a week later to let them know that the car was still doing the same thing and that they said they fixed it.
I brought it back I believe a week or 2 weeks later. After being in the shop for a few days the guy in the service department told me they have to give me a new transmission because that one can't be fixed. They have to contact GM for approval. I was told someone from GM has to come out to approve it. The person from GM came out and approved the new transmission (supposedly).
After being in the shop a little over a week I went and got the car and was told by Chris in the service dept that I received a new transmission which cost about $7,000. He said you're lucky it was still under warranty.
Fast forward to May 2016 and while I'm driving the car completely stops. I wouldn't let me go forward at all but it did let me reverse. I had to have the car towed to my mechanic. My mechanic said it's definitely the transmission and I'm going to have to get it replaced. I told my mechanic that the car was just in the shop in June/July of 2015 and supposedly the dealership replaced the transmission. He told me to go back to the dealership because if they did replace it and give me a new one like they said it should still be under warranty.
I called the dealership and asked to speak to Chris in the service department who was the one who helped me with the car. The receptionist had no idea who I was talking about and said they don't have a Chris in the service department. Then she later said oh yeah, he doesn't work here any more!! Seriously???
I then drove straight to the service department in my rental. When I got to the service department I had the guy there pull up my records. NOW THIS IS WHAT REALLY PISSES ME OFF!!! THEY HAD NO RECORD OF ME BRINGING THE CAR BACK THE SECOND TIME FOR THE SAME ISSUE. THEY HAD NO RECORD OF THEM REPLACING OR GIVING ME A NEW TRANSMISSION. THEY HAD NO RECORD OF ME HAVING A LONER CAR FOR OVER A WEEK, OR THE GM REPRESENTATIVE COMING DOWN TO APPROVE THE WORK!!
HOW IS THAT NONE OF THAT INFORMATION IS IN THE COMPUTER???? ON TOP OF THAT THEY NOW TELL ME MY WARRANTY HAS EXPIRED NOW AND I WOULD HAVE TO PAY FOR THE TRANSMISSION.
ACCORDING TO THEIR RECORDS THEY ONLY REPLACED A SPROCKET DRIVE, INSTALLED A SL-N-RING, SL-N-HUB!!! REALLY...
THERE HAS TO BE SOMETHING THAT CAN BE DONE!! THEY CLEARLY LIED ABOUT GIVING ME A NEW TRANSMISSION AND DID A TEMPORARY FIX JUST ENOUGH TO MAKE TO WHEN MY WARRANTY EXPIRED.
OH AND ANOTHER THING THE WAY THE GUY ENTERED THE COMPLAINT IN THE SYSTEM WAS VERY SLICK AS WELL. WHERE IT SAYS CUSTOMER REPORTS: HE PUT "CUSTOMER REPORTS VEHICLE HAD TRANSMISSION REPLACED, CUSTOMER STATES THEY HAVE A PAUSE IN ACCELERATION!
I NEVER TOLD ANY OF THEM I HAD THE TRANSMISSION REPLACED THAT IS SUCH A LIE!! YET THAT'S HOW THEY ENTERED IT IN THE COMPUTER.
I'M SO PISSED OFF RIGHT NOW! BECAUSE IT'S MY WORD AGAINST THEIRS!! THERE HAS TO BE SOMETHING I CAN DO. THIS ALL HAPPENED AT THE RICHARD LUCAS CHEVROLET DEALER IN AVENEL NJ.
THEN THE OTHER GUY HAD THE NERVE TO ASK IF I WANTED TO BE INTRODUCED TO SOMEONE IN THE SALES DEPARTMENT! I TOLD HIM ABSOLUTELY NOT. I WOULD NEVER BUY ANOTHER CAR FROM CHEVROLET!!
- Denise G., Rahway, NJ, US