I purchased a 2005 Chevy Malibu with 20,000 miles on it. Three days ago my instrument panel went out. I thought it was just a fuse so I went to get it replaced. I went to my local Western Auto and was told the fuse was fine. I thought they didn't know what they were talking about so I went to a private mechanic and was told the same thing. The next place I went to was my local auto zone. When I walk in I told the gentleman what was going on and he said let me walk out and look at it. The next thing he said shocked me. He stated he had at least three other people with the same vehicle to come in with the same problem one who was his best friend. He said there was a recall done on these vehicles for that problem. I went to my local dealership the next day and was told there was not a recall on the Chevy Malibu's but there were recalls done on the 2003-2004 Cadillac Escalade, 2003-2004 Avalache,2003-2004 GMC Yukon, and Yukon xl. I was told I had to pay for my own vehicle which was around $1500.00. I was very upset so I called the customer service number I was given and was told they would investigate it. I was not pleased with that so I asked to speak with the CEO Richard Wagner. I was told by Jocelyn his assistant he does not deal with these matters. She said she would call the dealership and see what they can do to help me. She also stated that since I did not purchase the vehile new and from a certified gm dealer she didn't think there was anything they could do. When I told her about other people who had the same car with the same problem she said they handle things on a case by case situation.
I think Jocelyn and Richard Wagner needs to be fired. I hope by posting this blog that many other people speak out about how they are treating customers and they LOOSE THEIR JOBS. After this I will honestly never purchase anything made by this company and I hope people will join me and do the same thing. We as customers pay too much for our vehicles, whether purchased from a local gm dealer or not,to have a major problem and not get the results we are looking for. So if you or someone you know is thinking about purchasing a gmc vehicle tell them NOT TO.
A D V E R T I S E M E N T S
I purchased a 2005 Chevy Malibu with 20,000 miles on it. Three days ago my instrument panel went out. I thought it was just a fuse so I went to get it replaced. I went to my local Western Auto and was told the fuse was fine. I thought they didn't know what they were talking about so I went to a private mechanic and was told the same thing. The next place I went to was my local auto zone. When I walk in I told the gentleman what was going on and he said let me walk out and look at it. The next thing he said shocked me. He stated he had at least three other people with the same vehicle to come in with the same problem one who was his best friend. He said there was a recall done on these vehicles for that problem. I went to my local dealership the next day and was told there was not a recall on the Chevy Malibu's but there were recalls done on the 2003-2004 Cadillac Escalade, 2003-2004 Avalache,2003-2004 GMC Yukon, and Yukon xl. I was told I had to pay for my own vehicle which was around $1500.00. I was very upset so I called the customer service number I was given and was told they would investigate it. I was not pleased with that so I asked to speak with the CEO Richard Wagner. I was told by Jocelyn his assistant he does not deal with these matters. She said she would call the dealership and see what they can do to help me. She also stated that since I did not purchase the vehile new and from a certified gm dealer she didn't think there was anything they could do. When I told her about other people who had the same car with the same problem she said they handle things on a case by case situation.
I think Jocelyn and Richard Wagner needs to be fired. I hope by posting this blog that many other people speak out about how they are treating customers and they LOOSE THEIR JOBS. After this I will honestly never purchase anything made by this company and I hope people will join me and do the same thing. We as customers pay too much for our vehicles, whether purchased from a local gm dealer or not,to have a major problem and not get the results we are looking for. So if you or someone you know is thinking about purchasing a gmc vehicle tell them NOT TO.
- Yolanda F., Pineville, LA, US